Opened files in Photoshop CC all appear black. What should I do?

Community Beginner ,
Nov 11, 2017

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I've just updated to the earliest version of Photoshop cc about a week ago. First time I open the program is by clicking "Edit in Photoshop" from Lightroom Classic CC. A couple of times the pictures appeared black in Photoshop and I just closed the files. Then I tried the same thing again and twice it showed the pictures and I could edit and save them. Another day I used "edit in Photoshop CC" in Lightroom again, and the picture appeared as gray and white little pixels. I then tried opening files directly from Photoshop CC and they all appeared gray and white pixels.


Then I tried uninstalling and then I restarted my computer and then reinstalled Photoshop CC. When I opened files, they all appeared black on screen. Well, actually if it's a JPEG file, it's black (on the small  layer window on the right of the screen, it still shows the picture, but the picture on the main screen is black. If it's a Raw file, the Camera Raw window came first and showed the picture. But when I clicked "open image,"  it showed all black on the main screen again.


Anyone has any idea what happened and what I should do?


Thank you for your help.

Screenshot 2017-11-11 15.54.03.png

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1 Correct Answer

Enthusiast , Nov 11, 2017
DelphiZoa Enthusiast , Nov 11, 2017
Hi Aranee,Is your Graphics Processor (GPU) up to date? Without knowing what kind of computer you're using, I can't direct you exactly how to check. Just in case here's some info for Windows: Update the graphics driver | Windows 8, 7, Vista​.You can also try bypassing the issue. In Photoshop, go to Preferences > Camera Raw, and then, in the pop-up menu under "Performance", uncheck the toggle for "Use Graphics Processor". BTW: you shouldn't experience any loss of performance with this fix.

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Enthusiast ,
Nov 11, 2017

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Hi Aranee,

Is your Graphics Processor (GPU) up to date? Without knowing what kind of computer you're using, I can't direct you exactly how to check. Just in case here's some info for Windows: Update the graphics driver | Windows 8, 7, Vista​.

You can also try bypassing the issue. In Photoshop, go to Preferences > Camera Raw, and then, in the pop-up menu under "Performance", uncheck the toggle for "Use Graphics Processor". BTW: you shouldn't experience any loss of performance with this fix.

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aranee AUTHOR
Community Beginner ,
Nov 13, 2017

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Thank you very much for replying, DelphiZoa.

I must admit that I don't know much about computer,so by "what kind of computer," you meant the specification of my computer? I'll have to look that up. For now I know that it's a Dell's desktop Inspiron with Core i7 and Samsung's V-Nand 850 EVO SSD (500GB). And I'm using Windows 10.


Anyway, I'll try doing as you suggested and see if it's work.

Thank you again!

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aranee AUTHOR
Community Beginner ,
Nov 13, 2017

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I meant I'll see if it works.

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New Here ,
Nov 14, 2017

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This worked for me, thanks!!

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aranee AUTHOR
Community Beginner ,
Nov 16, 2017

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Thank you very much, DelphiZoa. I've updated the graphics driver and now I can see the pictures I open.

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Enthusiast ,
Nov 16, 2017

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You're welcome! Thanks for the update. Glad to hear it's fixed!

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Community Beginner ,
Jan 03, 2018

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All opened images are still appearing black for me. I am using the latest Adobe Photoshop CC on Windows 10 PC.

I have tried the following:

- checking to make sure I have the latest graphics processor drivers (I do)

- restarting and/or opening while pressing CTRL/ALT/SHIFT

- uninstalling and reinstalling latest Adobe Photoshop CC

- going to Preferences>Camera Raw and unchecking "Use Graphics Processor" and restarting app and computer

Nothing is working.

This sux.

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New Here ,
Jan 02, 2020

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Same here....the supposed fix did not work for me either. I can see the thumbnail in the Layers panel though, but I can't work on it...

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Enthusiast ,
Jan 03, 2020

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Hi Jon-anpe and Cherylt,

 

In the past, the black photo issue has typically been related to the graphics processor. If you're sure your computer meets all the system requirements for Photoshop, and you haven't had luck updating the graphics processor or unchecking "Use Graphics Processor", I'm afraid I don't have any other troubleshooting suggestions. I would recommend that you make a new post on the forum explaining the issue and detailing your system specs. You are much more likely to get help with a new post, especially since this discussion is a couple years old.

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Community Beginner ,
Jan 10, 2020

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The setting was under Performance > Graphics Processor Settings section > Use Graphics Processor for me and fixed the issue.  I don't see Camera Raw as a preference menu item...

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New Here ,
Jan 20, 2020

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And how does it work, with IMac? Im sitting here in front of a black screen and have no idea to fix that.

Deadlines...

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New Here ,
Jan 27, 2020

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I need help with this too - how do imac users fix this issue 

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New Here ,
Jan 27, 2020

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Hey 👋
I deinstalled and installed it again. Now it works. And I did an Mac update before. Hope it helps you .

Holen Sie sich Outlook für iOS

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New Here ,
Apr 05, 2020

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F*CK ADOBE

This sh*t won't work no matter what I try.

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New Here ,
Jun 01, 2020

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Hi, Are you opening a multi-page document or just one? I ran into the same grayscale issue when opening up a multi-page PDF. There's a dropdown setting to change the MODE: before you select which pages you want to open. I hope that helps. Best of luck, friend 🙂

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New Here ,
May 25, 2020

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Thank you for this! Worked for me after I followed your directions then restarted Photoshop.

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New Here ,
Jun 15, 2020

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DelphiZoa & Ariela,  

Changing the "Use Graphics Processor" to Off, then quitting & restarting Photoshop worked for me.  Thanks for posting.

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