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RyanCraigMurray
Participant
March 21, 2017
Question

OSX Photoshop CC 17 won't force quit

  • March 21, 2017
  • 9 replies
  • 13149 views

Hi,

Photoshop on my Mac will work fine for a while until I open a dialog box or open a file and it hangs. I've left it overnight in this state before and it is still in a hanging state the next morning so I attempt to force quit Photoshop which makes all of its toolbars and windows disappear but won't completely quit; this means I can't relaunch it. All I get when I right-click on Photoshop in the dock is a greyed out 'Application not responding'. I've looked in Activity Monitor for a Photoshop process to kill but there's nothing there? It seems the only way to rectify it, is to restart my machine; this is extremely inconvenient when you've got lots of things running on your production machine as it can take a long time to get everything going again.

Any help would be much appreciated, thanks.

This topic has been closed for replies.

9 replies

julie_cerullo
Participant
October 11, 2018

Having the same issue working off GoogleDrive... is this a GoogleDrive issue? Or are people having the same problem working from different drives?

Participant
March 28, 2018

Hi there,

It happened to me several times In Photoshop CS6 and CC 2015. Couldn't kill it with any of the options listed above. Had to do the forced Shut Down.

Happened again, and this time...after killing all the Adobe services in Activity Monitor, I have tried something else.

I have tried to Log Out of OS X. After a couple of failed attempts, because of the hanging PS (clicked "retry" a couple of times) I've successfully log out of OS X...and after logging back in the PS was killed and could open it back up.

It's crazy anyway wasting all this time with this bug.

Hope this helps!

gener7
Community Expert
Community Expert
March 29, 2018

Here's discussion about this: macos - How do I remove or disable AdobeIPCBroker? - Ask Different

Of course you assume responsibilty using that last bash script, so test it out on a non-critical Mac first.

Ry78
Participant
March 22, 2018

Have this issue with Photoshop CC 2018 and InDesign CC 2018. Both show 'Application is not responding' with no dot underneath, in the dock. Tried quitting all kinds of processes in activity monitor without any resolution. The only thing that works is a force restart which takes 20+ minutes to get back to a working state again due to the CC apps taking an eternity to open first time around

Participant
March 8, 2018

I have this too, and after force quitting AdobePCBroker in AM, it just reappeared, even after disconnecting from our file server and signing out and quitting CC.

Participant
February 28, 2018

I've been having this same problem with Photoshop off and on.

It happened today so I checked Activity Monitor and had to Force Quit "AdobeIPCBroker" After that I was able to shutdown with no problem.

MacPhobic
Inspiring
March 1, 2018

Okay great! Good to know! As soon as we get another instance of this, we'll try it. Stand by... Thanks jmcdermottillo

MacPhobic
Inspiring
February 1, 2018

This is just CRAZY! We've had this problem for the longest time. I can't believe we still can't figure out whats causing this. Or at least how to get around this problem. Theres no solution other than forcing a shutdown on the workstation. Can someone please advise?

spencerb79550751
Participant
June 15, 2017

I have the same problem, only with Adobe Premiere CC 2017.

I'm working with a pretty large project, so some delays are expected. Sometimes the program stalls out, gets an endless spinny ball and you quit the program. The program doesn't have a dot underneath it and isn't open anymore, yet when you right click it is still has "Application Not Responding" written in gray over it. But the application is not open and you can't open it.

So you try to Force Quit by going to the Apple menu and that doesn't work. You bring it up in Activity Monitor and the program is there but it's greyed out, and when you click it the X and Inspect buttons grey out as well. It's not showing up in Terminal either. So you're left with no other option but to hard restart.

Legend
March 24, 2017

It wouldn't be a normal "still writing the disk". What happens hundreds of times a second is Photoshop sends something to the disk and waits for the disk to finish writing it. If there is a power failure, Photoshop (or any app) may never get the message that it's finished and just waits forever. If you have only internal disks, doesn't sound the case, except once in a blue moon.

Worth reviewing your symptoms to see if it's the same problem.

* What's the last thing you did?

* Does Photoshop still appear on screen?

* Can you start other apps ok?

* Yet Photoshop isn't in Activity manager?

Legend
March 21, 2017

If an app won't force quit, it means ut us in the middle of something the system won't interrupt. Commonly a disk access. Until the disk read/write finishes the system won't do anything. And of course now it will never finish.

This most often happens with network disks and external disks. For instance I've seen it where a 1 second power cut has left an external disk in this state, forcing a reboot.

MacPhobic
Inspiring
March 24, 2017

Funny... we're having this same exact problem. And you're saying PS is still writing to the disk? Even if no files are open in it? We have no external disks in play. And it's funny how this same problem happens with PS 2015. Any other ideas? We can't even kill the process in Activity Monitor. Doesn't show up. Nothing Photoshop related is listed under all processes. We have to force a shutdown of the computer because a restart fails to execute.