Paying for photoshop but it won't let me open it!

Forum|Forum|4 years ago
June 6, 2021
3 Antworten
1800 Ansichten

Paying for photoshop but it won't let me open it, keeps saying that my trial ended, but I just looked at my bank statement and it's been paid!! WT? I have work to do!

D

Doreen35050443qs8w

Participant

Same thing happened to me how did you fix yours

Derek Cross

Community Expert

What happened?

Please also give details of your version of Photoshop and OS and how much RAM and spare hard disk capacity you have.

J

jonjones1803

Participant

i had the same problem today

Derek Cross

Community Expert

Which version. of Photoshop and OS?

How much RAM and spare disk capacity do you have on your hard disk?

Did you try my suggestion I made earlier in this thread?

Derek Cross

Community Expert

Try uninstalling Photoshop, using the drop-down menu in the Creative Cloud app and reinstalling it again.

NaturensMaleri

Participant

I am having this issue as well so I uninstalled Photoshop. There is no option to reinstall in Creative Cloud. It only gives me the option to try or buy. Then asks for cc information. It looks as though Lightroom is also doing this. Instead of an Open button there is a Start Trial button. Same as the Photoshop app before I had unistalled that.

Ged_Traynor

Community Expert

Take a look here

https://helpx.adobe.com/ie/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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