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Participant
June 6, 2021
Frage

Paying for photoshop but it won't let me open it!

  • June 6, 2021
  • 3 Antworten
  • 1800 Ansichten

Paying for photoshop but it won't let me open it, keeps saying that my trial ended, but I just looked at my bank statement and it's been paid!! WT? I have work to do!

3 Antworten

Participant
March 20, 2024
  1. Same thing happened to me how did you fix yours
  2.  
Derek Cross
Community Expert
Community Expert
March 20, 2024

What happened?

Please also give details of your version of Photoshop and OS and how much RAM and spare hard disk capacity you have.

 

Participant
June 6, 2021

i had the same problem today

Derek Cross
Community Expert
Community Expert
June 6, 2021

Which version. of Photoshop and OS?

How much RAM and spare disk capacity do you have on your hard disk?

Did you try my suggestion I made earlier in this thread?

Derek Cross
Community Expert
Community Expert
June 6, 2021

Try uninstalling Photoshop, using the drop-down menu in the Creative Cloud app and reinstalling it again.

NaturensMaleri
Participant
September 29, 2021

I am having this issue as well so I uninstalled Photoshop. There is no option to reinstall in Creative Cloud. It only gives me the option to try or buy. Then asks for cc information. It looks as though Lightroom is also doing this. Instead of an Open button there is a Start Trial button. Same as the Photoshop app before I had unistalled that. 

Ged_Traynor
Community Expert
Community Expert
September 29, 2021