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Branin Marshall_625
Participant
January 9, 2020
Question

Pen Pressure not working in PS 2020 or CC 2019 on Surface Pro 6

  • January 9, 2020
  • 2 replies
  • 3757 views

Bought a Surface Pro 6 half a year ago and had fixed this problem, (I have also fixed this on my Wacoms), but a few months ago the screen cracked from a fall, but I had it replaced with a new SP6 via Geek Squad.

Now I can't get any fix I've found via Google.

The PSUserConfig fix doesn't work, I've tried disabling Windows Ink via CMD Prompt, and downloading Wintab.

The Pen drivers are up to date and I've restarted the the Surface several times now.

Pen Pressure works in the Windows Ink Whiteboard and in Adobe Fresco, so I know it's just Photoshop at this point.

I've got the Exclamation point in a triangle symbol next to anything related to Pen Pressure.

This topic has been closed for replies.

2 replies

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
January 9, 2020

The surface Pen Device driver uses Windows Ink Api you would need to install Microsoft  optional  wintab device driver to use WinTab Api.   Wacom Bambo Ink Pen also uses Windows Ink Api and Wacom Intuos Tablets also use Window Ink Api by default  they can be configured not to use Windows Ink in which case WinTab api will be used.  If you want to use both your Surface Pen and your Wacom Pen with Photoshop it best not to configure Photoshop via PSUserConfig.txt not to use windows INK.  You should use Windows INK with your Devices and with Photoshop.

 

To use WinTab you need to install Microsoft Optional wintab Device Driver and configure  you Wacom device driver not to use Windows ink and configure CC Photoshop versions  not to use windows INK.   The Problem is most applications these days use Windows INK API for Pen support. The only application you may be able to use your pens with might be Photoshop. 

 

To use yoy Wacom Pen well with Photoshop diasnle double click distance ine you wacom settings and disable Window Pen and Touch Press and Hold Right Click

JJMack
B
Branin Marshall_625Author
Participant
January 9, 2020

No offence but...SURFACE PRO 6

 

Not a Wacom, my Wacoms are fine and the PSUserConfig and disabling Windows Ink has always worked on them.

 

I really need help with a Surface Pro 6, which does not use Wacom drivers for its screen/pen.

 

Thank-you.

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
January 9, 2020

Why do you want to use wintab API with you surface Pen. If you have Photoshop CC.  I could see using WinTab API if you also have CS version of Photoshop installed. For they do not have support for Windows INK. Old version of Photoshop only have Wintab Pen API they were developed before Windows had Windows INK. Just don't add the PSUserConfig.txt file on your surface machine.

JJMack
lambiloon
Community Expert
lambiloonCommunity Expert
Community Expert
January 9, 2020

Hi try following thing hope it helps you....Regards

 

You may need the wintab drivers. Microsoft doesn't list them
downloads, but you can get them from
 
Wintab_x32_1.0.0.20.zip
 
Wintab_x64_1.0.0.20.zip
 
depending on whether you are using 64 bit or 32 bit Photoshop.
 
Open the zip and install the driver, restart.
 
Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
B
Branin Marshall_625Author
Participant
January 9, 2020

As I stated, I have already tried that.

Also, I've noticed this link many times being given to everyone from Surface Pro 2 to 7, but it is a Surface Pro 4 version of Wintab, does this work with everything? I've downloaded it and everything, nothing.

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