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Participant
October 21, 2019
Question

Permission may be required issue

  • October 21, 2019
  • 1 reply
  • 5474 views

I'm having issues with my photoshop after I formated my computer

, It keeps saying I need permission to download it from a administrator. 

 

How do I fix this? 

Thank you 

    This topic has been closed for replies.

    1 reply

    Kevin Stohlmeyer
    Community Expert
    Community Expert
    October 21, 2019

    Are you subscribed as a single user or are you part of a teams/enterprise account?

    If you are - you will need your account admin to deploy the software.

    If you are a single user, make sure you are signed in on an account that has admin priviledges.

    Participant
    October 21, 2019

    I'm subscribed as a single user with my school email (sva.edu) , and I bought my plan a few weeks ago. 

    Kevin Stohlmeyer
    Community Expert
    Community Expert
    October 22, 2019

    Make sure you are logged in to your computer on an account that has admin privileges.