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territ1470150
Participating Frequently
December 3, 2019
Question

Photoshop 2-2020 freezing while saving on Mac OS Catalina

  • December 3, 2019
  • 5 replies
  • 6250 views

I'm working on some photo restoration, often with 4-5 layers.  Photoshop freezes while I'm saving. It gets to 99% then just freezes. It happens on both my macbook pro and iMac.  Both updated to Catalina.  I'm having to force quit photoshop.  Occassionally it gives me a restored copy when it restarts, but not all the time and I'm losing a lot of work.  Incredibly frustrating.  Is there a fix?  Please tell me there's a fix.

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5 replies

K
Kaitlyn23082944308v
Participant
February 9, 2022

I am having this exact same issue. It just started once i updated my mac to the latest version. Someone help!?! What can i do to fix it????

E
Exoskeleton1994
Participating Frequently
June 16, 2020

I've been experiencing the same thing on Mojave and truely believed Catalina would have fixed the issue... Not going to slap Apple but I'm getting more and more disappointed by them and/or Adobe compatibilities...


Anyway, I noticed the issue was related to the update of the thumbail of the file in the Finder while saving. This might cause the file to be corrupted (I don't know why) but I can guaranty you that if you remember disabling thumbails preview in the Finder or select another file while working on the one you need, the file won't crash while saving.

Kim Sokol
Kim Sokol
Participant
June 13, 2020

I'm having this same issue, and I'm on a brand new MacBook Pro - less than a week old - with a completely fresh Photoshop install.  One of the reasons I bought a new machine in the first place was that I couldn't handle Photoshop crashing and assumed my 5-year-old computer was to blame (which it may have been; it wasn't on Catalina) but this is beyond frustrating.

    J
    jsun-morrow
    Participant
    February 1, 2020

    This may be the issue:

     

    https://community.adobe.com/t5/photoshop/photoshop-freezing-at-99-when-saving-back-to-lightroom/td-p/10748862?page=2

     

    J
    johnp9849347
    Participant
    May 26, 2020

    Has this issue been addresses?? This just started happening to me last week and it's EXTREMELY FRUSTRATING!!! I'm not going to format my drive as mentioned in the link above, that's not an acceptable answer!!!

    Akash Sharma
    Akash Sharma
    Legend
    December 3, 2019

    Hi there,

     

    Sorry that Photoshop is freezing while you save a file on your Mac running OS Catalina. 

     

    Please checkout the steps below:

     

    1) Try going to the System Preferences of the macOS, then to Security and Privacy and add Photoshop to the Accessibility under the Privacy tab. Also, grant permissions to Photoshop 2020 under the Files and Folders section.

     

    2) Turn on the Legacy Compositing option in Performance preferences. Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (macOS). Select Legacy Compositing. Quit and relaunch Photoshop

     

    Let us know how it goes.

     

    Thanks,

    Akash

    T
    territ1470150Author
    Participating Frequently
    December 3, 2019

    Hi thanks,

     

    Just tired it and no.  It hasn't helped.  

     

    PS isn't working on either my macbook or my imac.

     

    I'm now two days behind in my work.

     

    Please help!??

     

    Terri

    Akash Sharma
    Akash Sharma
    Legend
    December 4, 2019

    Hi Terri,

     

    Sorry about the trouble caused.

     

    Could you try resetting Photoshop's preferences & see if it helps? 
    https://t.co/ulJI7cGn1G

    You may want to backup your settings beforehand: 
    https://t.co/4dX7gkr36D

     

    Thanks,

    Akash

     

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