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April 21, 2017
Question

Photoshop 2017 freezing frequently (30s-1min)

  • April 21, 2017
  • 3 replies
  • 4095 views

Hi all,

Windows 10 64-bit

16GB Ram, i7, Quadro M1200

SSD M2 with read/write rates around 1gb/s

I keep having the issue that Photoshop 2017.1 starts fast but then hangs for 30 seconds straight. I'm not opening a document.

The document that I open afterwards causes similar issues to occur, even though the document is just a few MB big.

Documents are all stored on my local drive. There are a few network drives installed on my system, but they do are not output paths / file paths.

I've analysed the process and the following occurs:

It's clearly reporting Not responding but only little CPU use.

The wait chain reports it's 'waiting for Network I/O'.

What exactly is it doing and what can I try to further analyze the root-cause of the issue?

I know you guys may consider this insufficient information to address the issue. But any word on how to further analyze the issue?

EDIT: New insights

- Issue does not occur when I disable all my network adapters.

- Issue does not occur with Illustrator or After Effects, which I also use frequently.

- Issue always seems to take the exact same time (I could hold a stopwatch and measure the same time every time it freezes)

This topic has been closed for replies.

3 replies

ETUD
Known Participant
May 23, 2018

Did you ever work this out? im having the same issue and started a thread on here and everything they told me to do/change only made it worse so would like to know if you found out what the issue is

April 21, 2017

Turned graphics processor off.

Issue still there.

What do you mean 'which tool'?

I start Photoshop and immediately after the splash screen, and showing the main UI, it locks up.

It stays frozen for 30 seconds. There are no toolsbars or menus yet...

Do you want me to upload a video to Youtube that shows how it freezes?

Akash Sharma
Legend
April 21, 2017

Open Photoshop Preferences>>General and select "Use legacy new document interface" and restart Photoshop.

~Akash

April 21, 2017

Already tried this, did not work.

Akash Sharma
Legend
April 21, 2017

Hi Brounzer,

Could you please check if the issue persists if you uncheck "Use graphics processor" under Preferences>Performance in Photoshop.

Also, which tool do you use whenever Photoshop freezes?

Thanks,

Akash

April 21, 2017

Here's the video that demonstrates the issue:

Photoshop 2017.1 Freeze for 30 sec - YouTube

- Disable graphics processor didn't work.

- Legacy document interface didn't work.

This also occurs every time I use file access (open files for examples).

- Only thing I can say: turning off network adapters (Ethernet and Wifi) did work.

April 24, 2017

Anyone?

Given the video that I sent..?