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klausd52593774
Participating Frequently
November 24, 2017
Answered

Photoshop 2018 Memory Issue

  • November 24, 2017
  • 29 replies
  • 161720 views

when i try to go to preferences > performance i get this error

An integer between 96 ans 8 is required: Closest value is inserted.

i can open files but i can´t work with the file ... memory error

everything worked fine befor i upgraded to 2018

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64

Number of Launches: 1

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

Physical processor count: 16

Logical processor count: 32

Processor speed: 2610 MHz

Built-in memory: 32717 MB

Free memory: 2 MB

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

Surface Dial: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1440, right=2560

Display: 2

Display Bounds: top=0, left=2560, bottom=1440, right=5120

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=6144

glgpu[0].GLName="NVIDIA GeForce GTX 980 Ti"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="23.21.13.8831"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GTX 980 Ti/PCIe/SSE2"

glgpu[0].GLRendererID=6088

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll"

glgpu[0].GLDriverDate="20171114000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=6144

clgpu[0].CLName="GeForce GTX 980 Ti"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="388.31"

clgpu[0].CLBandwidth=2.39998e+11

clgpu[0].CLCompute=2333.18

License Type: Subscription

Serial number: xxxxxxxxxxxxxxx

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\Xeon\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 237,5G, 45,1G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Serial number removed by moderator. This is a public forum.

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    This topic has been closed for replies.
    Correct answer amitk55641637

    Hi Folks,

    Please refer to below mentioned link or follow the steps mentioned here.

    Invalid Numeric Entry - An integer between 96 and 8 is required

    Issue:

    pastedimage_0
    When you try to access the photoshop->preferences->performance menu it displays the following error : "Invalid Numeric Entry: an integer between 96 and 8 is required". It will not launch the performance settings tab. Tools such as blur, liquify etc which make use of GPU are also impacted.

    Operating System:

    Windows 10 Creators Update and above.

    Note:

    Users have reported this issue post installing the creators update on Windows 10.

    Workaround:

    Our engineers are working on a solution for this issue.

    Note:

    The following workaround is for customers who are comfortable with modifying their registry. If these types of instructions are unfamiliar or confusing to you, please contact support for help: Contact Customer Care

    • Press the Windows and "r" key simultaneously to bring up the run window.
    • Type regedit and press enter.
    • Navigate to HKEY_CURRENT_USER\Software\Adobe\Photoshop\120.0
    • Right click on 120.0 and create a new DWORD.

    image001

    • Rename the DWORD value to "OverridePhysicalMemoryMB".
    • Right click on it and select modify.
    • Change the base value from "hexadecimal" to "decimal".
    • Change the value data from "0" to "24000".

    image002

    Note:

    Take a backup of the registry, prior to making any changes.

    Please let us know if issue persists.

    Best Regards,

    Amit Kaushal

    29 replies

    A
    adobe user17291310
    Participant
    February 7, 2020

    thanks, it worked for me.

    T
    Test Screen Name
    Legend
    July 21, 2018

    You’re asking us to run an unknown power shell command - when Adobe have issued an actual fix...?

    mavaddatj
    mavaddatj
    Inspiring
    July 24, 2018

    No, I always recommend that one examine a script from the internet to understand what it is doing before running it locally. To see exactly what this is doing, the content of my script can be examined here: Powershell script to fix Adobe Photoshop CC memory issue #2416657 · GitHub

    There are a variety of reasons why some people will not be able to update to the latest version of Adobe Photoshop, which fixes the bug. In those cases, I am hoping that the use of my script above can be useful.

    Always closely examine the source code for a script before running it on your system to ensure that the script is not executing any malicious commands.

    Detailed instructions:

    1. Close all Adobe applications (or restart computer after all steps), then
    2. Launch Windows PowerShell (see "Starting Windows PowerShell"), for example Windows logo key+X, then hit "I"
      wait a moment for the PS command prompt to appear
    3. Then copy and paste the following into your PowerShell prompt and press "Enter":
    [[Net.ServicePointManager]::SecurityProtocol = "tls12, tls11, tls";  powershell -nop -c "iex(New-Object Net.WebClient).DownloadString('https://gist.githubusercontent.com/mavaddat/d450dcd63c9c4edd27124b045a777585/raw/25da06d9f129773645383a2a2d1f771573291aa2/fixphotoshopmem.ps1')"
    1. It will request elevated permissions to modify your registry. Allow this elevation.
    2. Now re-launch Adobe Photoshop. Check if it is resolved.
    T
    Test Screen Name
    Legend
    July 17, 2018

    If you have Photoshop CC the latest update should fix it, no need for registry changes or anything.

    1
    123Allan456
    Participant
    July 12, 2018

    This issue just popped up and drove me crazy.  I get nervous editing the registry.  I followed your instructions and things now work.  Thank you.

    markl35035581
    markl35035581
    Participant
    July 1, 2018

    I trid to do this, but I don't have a PHOTOSHOP option in my registry. I have ELEMENTS ORGANIZER and PHOTOSHOP ELEMENTS. Neither key has the associated choice you do??? I'm running Windows 10 with the latest upgrade.

    Akash Sharma
    Akash Sharma
    Legend
    July 2, 2018

    Hi markl35035581,

    Sorry that you cannot add the registry edit for Photoshop as it is not showing up in the Registry Editor.

    Have you updated to the latest version of Photoshop CC 19.1.5 as that should fix the earlier error message as mentioned above?

    I'd recommend that you reinstall Photoshop from the Creative Cloud desktop app and let us know if that helps.

    Thanks,

    Akash

    SixdaysNL
    SixdaysNL
    Participant
    June 15, 2018

    Thanks a lot, this fix worked for now.

    @Adobe

    Kind of an embarrassing bug! I have it on both my laptop and PC, took me some hours to fix it....

    K
    kevinh27308349
    Participant
    June 2, 2018

    For anyone this solution has NOT worked for, check to see if you have multiple versions under the Photoshop folder in the Registry, ie. 120, 110, 100, etc. I tried MULTIPLE times to adjust my 120 as the answer suggested, but it made no difference. It wasn't until I went in to my 110 and added the 32 Dword that it worked for me. Also, as someone who doesn't know **** about computers, I have seen instructions that tell you to put 24000, and others that tell you to use the size of your RAM. I think I have a 4gb so I ultimately used 4098 as opposed to 24000.. Not sure if that matters.

    JJMack​ klaus clearly stated multiple times that he was unable to even access the performance menu to begin with

    I
    innovative_amazement1549
    Participant
    June 26, 2018

    Thank you so much!!! This was exactly my problem and you solved it! Grazie infinite!!!!

    Malisa26
    Malisa26
    Participant
    May 22, 2018

    People if you do not work when you create a file in folder 120 try everything doing the same thing in folder 110, it worked for me, good luck and thank you

    cv95159831
    cv95159831
    Participating Frequently
    May 22, 2018

    Please tell me where I can find that folder....  ;-)

    Malisa26
    Malisa26
    Participant
    May 22, 2018

    it should be above folder 120

    ran_bar
    ran_bar
    Participant
    May 21, 2018

    After being an idiot... (:

    tried many suggestions above wich didn't work
    FINALLY realized my mistake
    the DWORD workarounf worked !!!
    just make sure you use a 32bit !! DWORD
    i have a 64bit machine/OS so i thought i should choose a 64bit DWORD... NOOOOO.

    so 32 bi3 DWORD
    insert your RAM size in DECIMAL and .... great work !!!

    Thanks a lot.

      artbyv
      artbyv
      Participating Frequently
      May 9, 2018

      The script posted worked for me. Thanks for the help!

      Show more replies
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