Photoshop 2020 Blank work-space issue: Black Screen

[shananc3]

I can't seem to open any files or start any new docs in the new update, I had no issues with the previous version and now that I updated I have this plain black screen regardless of what I do? How do I get my art board and images back?

{Thread renamed by moderator}

[Sahil.Chawla]

Hi Shanan,

That shouldn't be happening, let's make it right.

Could you please try resetting the preferences of Photoshop and let us know if it helps

https://helpx.adobe.com/photoshop/using/preferences.html

Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

Regards,
Sahil

[shananc3 · Accepted solution]

Ok thanks I tried that but it didn't work so I have just uninstalled the new photoshop and put the older version back in and it's fine now.

[elevate20]

I'm having the exact same issue. I also just updated to photoshop 2020. On an older iMac running high sierra. 

[elevate20]

Solved: Go to Prefrences> Performance> Advance settings> then uncheck 'use graphics processor'

[Pharmauser1]

Brilliant I have to say I was getting quite annoyed that nothing would display. Think Adobe could do with having a popup suggesting this when you first open the software after the update and save people a headache!

[bent4053683]

You're the best. Thank you!

[Michelle000]

Same problem. Thanks immensly, this worked!!

[nicolestackhouse]

ugh thank you sooooo much I was getting so annoyed and was about to reinstall the old version but wanted to check to see if I was the only one having issues!

[VendiCru]

Thanks a bunch, it solved it for me

[MiMi3+2]

Thank You! and thank goodness for this support community! I really get annoyed every time I update, anticipating what changes will mess up my flow...and this saved me. 😃

[nigelb3058305]

Brilliant, worked for me. Adobe are the masters of putting out a broken product, can't believe it's been 2 months since this was first brought up and me having downloaded 2020 yesterday is not getting a version with a fix.

Thanks for wasting more of my time Adobe, I think I'll be switching soon.

[pasew83239976]

Thank You so much! 
Saved my project and timeline 😄 

[HarryDonovan1]

This worked for me, but I'd rather like Photoshop to be using my graphics card as it's far more powerful than my processor, so is there a way I can not have the blank screen while being able to use my GPU? Thanks a lot.

[chrisc12985520]

Brilliant thank you! 

[Jeffrey Tranberry]

I would like to track down the specifics that trigger this issue for engineering. For the folks who are disabling the Graphics Processor, what specific version of macOS are you on? What graphics card/model? What is it specific to a certain type of document (artboards?16-bit vs 8bit? Color mode?) The more specific the better. Feel free to post system info (Help > System Info) and a link to a file you're having trouble with.

[AllanPadgett]

Hi Jeffery. I just bought a new Macbook Air 2020 with every single upgrade possible. And updated Photoshop today just shows black documents unless you turn of graphics processor. Is that expected? BTW, I worked on Acrobat for many years so hope Adobe is treating you well! Allan

[Jeffrey Tranberry]

I would expect that to work. Let me shoot you a private message so I can get specific system info from Photoshop.

[Adam_Holtrop]

Thank you! xxx

[onepa]

thank you!!!!!!!!!

[Berylthe peril]

Have also just sorted my problem with this! Thanks so much, you are so helpful.

[oksidewinder]

This right here is the best solution. Thanks! What an annoying issue. 

[Sue_Zan404]

thank you!  

I tried downloading 4 different images of basically the same thing because I thought PS was encountering some encrypted-copyright restriction on the files.  You very well may be my new favorite person.

[KayMundoYT]

Absolute Legend, thank you! 🙌🏾

[rbjnla]

You are brilliant! Thank you.