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shananc3
Participant
November 14, 2019
Answered

Photoshop 2020 Blank work-space issue: Black Screen

  • November 14, 2019
  • 17 replies
  • 79035 views

I can't seem to open any files or start any new docs in the new update, I had no issues with the previous version and now that I updated I have this plain black screen regardless of what I do? How do I get my art board and images back?

 

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    17 replies

    Sammmmmmmm
    Sammmmmmmm
    Participating Frequently
    April 25, 2024

    This answer from another post made it for me:

    Unsure if your graphics processor or driver is the cause of the issue you're facing with Photoshop? Disabling the GPU acceleration will help you narrow down the cause of the issue.

    1. Navigate to Edit > Preferences > Performance Windows or Photoshop , Preferences, Performance (macOS).
    2. Uncheck Use Graphics Processor. 
    3. Restart Photoshop. 
    rodneyk49776409
    rodneyk49776409
    Participating Frequently
    November 11, 2021

    It seems Adobe has never heard the old saying "If it ain't broke, don't fix it"

    They just keep breaking things that were fine just the way they were.

    I wish I had an Adobe time machine.  I would roll it back 10 years and hit pause.

    I have not wanted or appreciated any of this change.  It is all very annoying and unnecessary.

    Please just stop.

     

    S
    SeanJMary
    Participant
    February 9, 2021

    This worked!!

      Ussnorway7605025
      Ussnorway7605025
      Legend
      December 17, 2020

      a black screen happens when your Gpu fails and it tends to be the software that wasn't installed correct instead of the actual Gpu hardware itself

       

      1. try a different software that also uses the Gpu settings like Blender for example... if this is also blank at start up then its your system not Adobe
      2. Windows users should look at when they last updated their antivirus or Gpu software... under a week ago = its a good bet this is the real cause

       

       

      K
      kai the film geek
      Participant
      December 16, 2020

      I don't know if this will help some folk but it might. I use a 2018 MacMini with two external eGPU enclosures containing two Radeon VII graphics cards...multiple monitors with an iPad Pro so I can mask etc using Apple Pencil. I am running the latest version of MacOS Big Sur. I also had this problem and tried the solutions here and some of my own. I eventually solved it by unchecking the Use External GPU option...under Finder Info...and ensuring that my main monitor was running off one of the external graphics cards.

       

      This fixed the issue in both the prerelease and the latest stable one.

       

      K
      kai the film geek
      Participant
      December 16, 2020

      Just a quick follow up to my initial post. This has not fixed this issue for when I drag the main canvas onto my iPad Pro for masking..drawing etc...it's a blank canvas but with all layer info showing...

      J
      juangomezwaof
      Participant
      July 21, 2020

      Apparently with the new release, everything seems fixed; hope yours got fixed too. Will report back if anything goes hell again.

      M
      metallums18
      Known Participant
      October 22, 2020

      Apparently still an issue.  Installing newest version 22 caused this for me for the first time.  Came to community for answers and tried the first one found - update graphic driver.   Nvidia studio driver had a 10/20 update specifically for these new adobe versions so I updated.  After update the problem seemed fixed for one day.  Next day, same black screen on any image I try to open.

       

       

      This is just silly.  I never knew others were having this problem with previous versions.  This is a first for me, black screens.  No, I'm not going to check a box that turns off my graphics card.  The G card is four months old.  

      M
      metallums18
      Known Participant
      October 22, 2020

      glgpu[0].GLVersion="2.1"
      glgpu[0].IsIntegratedGLGPU=0
      glgpu[0].GLMemoryMB=8011
      glgpu[0].GLName="GeForce RTX 2070 SUPER/PCIe/SSE2"
      glgpu[0].GLVendor="NVIDIA"
      glgpu[0].GLDriverVersion="27.21.14.5671"

      K
      klayon
      Participant
      July 20, 2020

      I tried every proposed solution listed here and none of them worked, so I uninstalled the current version and installed an older version (21.1.3). Now I can finally see my files again while toggling between applications.  Pity that I have to stop using the newest version of Photoshop just to enable the most basic function there is -- viewing a file.

        Nitotoni
        Nitotoni
        Participant
        July 21, 2020

        Exactly the same here - I cannot believe that Adobe has relesead a buggy piece of sotfware like that, and after all the people complaining about the issue, there has still not been a real solution.

         

        Unbelivable.

         

         

        S
        Stitz_Norma
        Participant
        November 6, 2020

        Same here.  Tried everything, spent 2 hrs chatting with Adobe (who also couldn't fix it)

        P
        peaceprop
        Known Participant
        July 19, 2020

        We've tried everything. I just uninstalled this bloated trash heap of an application. There are THOUSANDS of people complaining about this—here, Twitter, Reddit et al. What a giant piece of buggy garbage this release is. We will go back to using an older, stabler...dare I say "tested" "debugged" "professional" version of Photoshop but of course will be expected to diligently pay Adobe the same hefty monthly fee for this huge hassle.

        J
        juangomezwaof
        Participant
        July 14, 2020

        After dealing with this for a few weeks and trying lots of combinations between turning off graphic proccesor, Legacy compositing, etc; I found that (it's been only 20 minutes only so far) turning off the "Use native operating system GPU Acceleration" in the advanced settings from Graphic Processor, doesn't get me to a gray screen when switching apps. Give it a try.

        J
        juangomezwaof
        Participant
        July 14, 2020

        Abort!! as soon as I used text this was gone!

          P
          peaceprop
          Known Participant
          July 14, 2020

          Thanks for the update. Lol, yeah I know, I believe I did something simliar and I thought it was fixed but as soon as I used text, all h*ll broke loose again.

           

          For now, I've been forced to revert back to PS 2019. Unfortunatley, for some reason I'm now unable to Save for Web out of 2019 after installing 2020.

           

          Adobe has really damaged my ability to work and run my business with this latest update. Not everyone can just blow $2k–$8k on a new machine every time Adobe wants to update/add minor features. The core of the application doesn't even work anymore.

           

          At this point, no clue how long it will be before I can even use the software we pay a hefty monthly subscription for.

            A.Britt
            A.Britt
            Participating Frequently
            April 22, 2020

            When I turned off the graphics processor, I could no longer use Liquify. Is there another solution to the black screen? 

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