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shananc3
Participant
November 14, 2019
Answered

Photoshop 2020 Blank work-space issue: Black Screen

  • November 14, 2019
  • 17 replies
  • 79035 views

I can't seem to open any files or start any new docs in the new update, I had no issues with the previous version and now that I updated I have this plain black screen regardless of what I do? How do I get my art board and images back?

 

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    A
    annievovan
    Participant
    March 30, 2020

    solved - sorry i can't delete this

      D
      different_epicness5E09
      Participant
      March 25, 2020

      How I fixed mine on on a 13" Retina Macbook Pro from 2015:

      I just had to enable OpenCL in the advanced section of the Performance panel of the settings.

      A
      annievovan
      Participant
      March 30, 2020

      disregard-- i figured it out using pressing down on shift,option and command as soon as I launched PS and it worked per the video tutorial

        sleumas
        sleumas
        Participant
        February 10, 2020

        It worked. Thank you!

         

        J
        joshuaOneNine
        Participant
        January 24, 2020

        I'm having the same problem. It usually occures when I open a second file or project and then go back to the original I opened. I then have to try to save my progress and shut down PS then reopen it.

        J
        J453Correct answer
        Legend
        February 6, 2020

        If the document window is blank - see https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

        If the Home Screem is blank - See https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

          Nitotoni
          Nitotoni
          Participant
          July 15, 2020

          None of the above really helps in my case - I have tried all the suggestins including resetting the PS preferences.

          Only disabling the GPU entirely seems to help, howover that is not a solution seen that everything slowes down considerabley.

           

          Running PS 21.2.0 on a 16" Macbook Pro with a AMD Radeon Pro 5500M 4 GB.

           

          edit: just installed 21.1.3 and not problems there at all ¯\(°_o)/¯

            zo21511446
            zo21511446
            Participant
            December 15, 2019

            Go to Preferences and reset your Interface Color Theme to clear or white, whatever is the last one on the right.

            U
            useridchallenged
            Participant
            February 26, 2020

            This worked for me - MacBook Pro 2015 running High Sierra (10.13.6) with 16MB RAM and Intel Iris Graphics 6100 GPU.  I was using Photoshop CC 2018 prior to upgrading to Photoshop 2020 (Feb release).

             

            Also, after clicking the lightest theme, I was able to go back to a darker theme and everything remained visible.  Best part is that the I was able to retain the GPU acceleration (including advanced).

             

            A note to Adobe engineering - this seems like a first-time initialization problem after a new installation or upgrade from CC 2018 (don't know about 2019 - I skipped this release) to 2020.  This is a poor "first impression" experience of a new version - suggest figuring this one out soon if you want users to migrate to 2020.

              gener7
              Community Expert
              gener7Community Expert
              Community Expert
              November 19, 2019

              Check on "Legacy Composting" in Performance > Preferences

              Sometimes the new compositing engine doesn't work too well on some systems and you see that blank screen as a result.

                J
                jaseycrowl
                Participant
                November 26, 2019

                This worked for me, thanks!

                  Sahil.Chawla
                  Adobe Employee
                  Sahil.Chawla
                  Adobe Employee
                  November 14, 2019

                  Hi Shanan,

                  That shouldn't be happening, let's make it right.

                  Could you please try resetting the preferences of Photoshop and let us know if it helps

                  https://helpx.adobe.com/photoshop/using/preferences.html

                   

                  Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

                   

                  Regards,
                  Sahil

                    S
                    shananc3Author
                    Participant
                    November 15, 2019

                    Ok thanks I tried that but it didn't work so I have just uninstalled the new photoshop and put the older version back in and it's fine now.

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