Highlighted

Photoshop 2020 freezing - unusable

Community Beginner ,
Aug 29, 2020

Copy link to clipboard

Copied

I'm running MacOS Catalina 10.15.6  Wacom tablet driver is up to date. I have photoshop version 21.2.2

Mac hardware check found no issues.

Basically I cant use this program anymore. This version is awful. Loads very slowly - gets stuck at halide bottlenecks, freezes randomly - one day it's the fonts, next day it's when I try to resize, and maybe one day it's when I try using the burn tool.

 

Honesty I've tried all of the fixes I've found out there and nothing works. Any suggestions? 

Should I reinstall, or downgrade to last years version? 

I can't get any work done.

If anybody has found a fix please let me know!

Topics

Crash or freeze

Views

40

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop 2020 freezing - unusable

Community Beginner ,
Aug 29, 2020

Copy link to clipboard

Copied

I'm running MacOS Catalina 10.15.6  Wacom tablet driver is up to date. I have photoshop version 21.2.2

Mac hardware check found no issues.

Basically I cant use this program anymore. This version is awful. Loads very slowly - gets stuck at halide bottlenecks, freezes randomly - one day it's the fonts, next day it's when I try to resize, and maybe one day it's when I try using the burn tool.

 

Honesty I've tried all of the fixes I've found out there and nothing works. Any suggestions? 

Should I reinstall, or downgrade to last years version? 

I can't get any work done.

If anybody has found a fix please let me know!

Topics

Crash or freeze

Views

41

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 29, 2020

Copy link to clipboard

Copied

Hi

You mentioned you tried all the fixes, have you tried resetting the preferences, a lot of MAC users with Catalina seem to be having majors issues with this version of Photoshop, it runs OK on my Windows system but there are issues with it.

I have 2019 installed as well as it seems a lot more stable than 2020

2020-08-29 15_57_41-Window.png

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Sep 04, 2020

Copy link to clipboard

Copied

Hi, I just saw this sorry for the late reply. Yes, I tried that as well and it didn't help.

I think I'm going to have to reinstall 2019 again. I tried Adobe support chat and they couldn't help either.

They said they were going to escalate the issue to a "specialist" but I haven't heard back. Very frustrated at this point. 

 

I had to go so far as to reinstall my old version of Elements just to get any work done...I hope they can figure out what the problem is and release a fix.

Thanks for answering.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...