Photoshop 2021 all versions of 22.x (including 22.4) hard crash Windows and causes computer reboot

New Here ,
May 13, 2021 May 13, 2021

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I've tested all Photoshop 2021 versions 22.x, including the latest 22.4, and they all cause Windows to hard crash the system.   Turning off the GPU performance switch doesn't change anything.   Crash occurs upon simply opening an image file of any kind.    Finally reverted to 21.2.8 (last Photoshop 2020 version) and it works fine.    I see lots of other posts of people complaining about Photoshop 2021 crashing on both Mac and Windows, how is Adobe releasing such a broken and obviously untested product?

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Crash or freeze, Windows

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Explorer ,
May 13, 2021 May 13, 2021

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I got a crash after opening a jpeg file while a tiff file was open.
Crashed again simply while panning in zoom... (used to get a hang when doing that and you could save the file) Now it is a hard crash and all is lost. Rolled back one version immediatly. 2 crashes in 20 minutes.

 

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

 

(Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.

 

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file. 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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Explorer ,
May 13, 2021 May 13, 2021

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Thanks, 
The thing is that I have had no crashing / freezing problems for years using Photoshop. The previous version which I re-installed also works fine. I think I will wait for another version to install since I'm guessing that others are having the same problem.

 

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Community Beginner ,
May 18, 2021 May 18, 2021

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Photoshop has become unreliable (occasional crashes) on my Windows 10 64 system since the 22.x updates, but since 22.4 it's become effectively useless. It crashes most often when I use the move tool to drag a layer from one file into another, but the crashes aren't confined to that.

 

I've been using Photoshop since ver. 2.5 (back in 1993) and I have to say the problems I've encountered with 22.x and in particular 22.4 have been the worst.

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Hi.

Do you run an insider build of Windows? Im having the same issues (Update 22.4.2).

 

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Reverting to  21.2.9 solved the issue for me. I couldnt save, Windows hard rebooted everytime.

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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No, I'm running a standard Windows 10 Professional 64-bit version with a Xeon processor and 32GB RAM. The problems I've been having are in line with those that Zasifras highlighted to open this post - all of the instability I've seen with Photoshop has been since the 22.x updates. The problems first manifested with Photoshop crashing on start-up periodically with 22.x. When that happened the system asked if I wanted to send a report to Adobe, and after that it offered an advisory message on-screen that Adobe had possible solutions. The "solutions" weren't relevant to my system, however. One of the primary solutions offered was updating my graphics drivers. As my graphics drivers were and are the most recent from the manufacturer's website, that was an irrelevance. The problems became much worse (with Photoshop becoming essentially unusable for me), with 22.4. Photoshop stopped crashing during routine tasks after a hurried Adobe update released about three days or so after the severe problems appeared with 22.4. Since then it's reverted to it's earlier 22.x problem of crashing occasionally on start-up. Adobe appear to have resolved the worst of the problems for me as things stand, but there are still some tense moments on start-up while I wait to see if Photoshop crashes. So far it's only happened occasionally, but I do want to emphasise that I've been using this product since 1993 and the problems I've experienced with the 22.4 update in particular have been by far the worst in all that time.

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Just for completeness I should I should have have said I'm using Windows 10 64-bit Professional.

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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It has definitely to do with the 22.4.x. I switched around RAM, turned off GPU accel, etc. But i never thought of reverting to 21.x. Still hasnt crashed since. Didn't suspect the Application to cause such a harsh reboot.

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Hello, Photoshop 22 uses the GPU in a different way than before, and it can crash because of issues with the GPU driver.

Please try to disable native GPU acceleration in the Edit>Preferences>technology preview, or use the legacy option in the Edit>Preferences>Performance in older 22.x versions, to see if you experience the crash.

 

BUT: make sure to update your GPU driver,

 

Also, post the contents of help>system info, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date and version of the GPU driver, etc.

 

Some machines also switch automatically the GPU between the onboard and the additional one.

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Thank you:

I am investigating changing "Drawing Mode" to "Basic" in Graphics Processor Settings. If that doesn't stop crashes on Photoshop start-up (and I had one just as I was launching it to check current settings) I will see what happens if I un-check "Use Graphics Processor". I don't have an option to disable native GPU acceleration in the Edit>Preferences>technology preview.

I keep Photoshop up-to-date so I believe what I'm using is the current Windows version (22.4.2)

Below are the full contents of my "Help - System Info".

Thanks,

 

Adobe Photoshop Version: 22.4.2 20210602.r.242 a4f6042  x64
Number of Launches: 1585
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.1023
System architecture: Intel CPU Family:6, Model:5, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3600 MHz
Built-in memory: 32442 MB
Free memory: 20499 MB
Memory available to Photoshop: 24929 MB
Memory used by Photoshop: 69 %
SAM SDK Version: 2.0.0-main.480
ACP.local Status:
 - SDK Version: 1.45.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.11.0.12
 - Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 60 seconds
Live Edit Client SDK Version: 3.80.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
 ------- GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             0
isGPUCapable:          1
GPUName:               AMD Radeon Pro WX 3100
GPUVendor:             AMD
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  VRAM:                       4,238 MB
  Required VRAM:              1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              0
Windows remote desktop:  0
GPU Allow Normal Mode: True
GPU Allow Advanced Mode: True
GPU Drawing Mode: Normal
Display: 1
  Display Bounds: top=0, left=0, bottom=1050, right=1680
Display: 2
  Display Bounds: top=0, left=-1680, bottom=1050, right=0
Display: 3
  Display Bounds: top=0, left=1680, bottom=1680, right=2730
Start sniffer 2021-06-10 13:55:25
C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe -app=Photoshop -verbose=1 -comment=Photoshop Version: Adobe Photoshop 22.4.2 20210602.r.242 a4f6042 x64
# Photoshop Version: Adobe Photoshop 22.4.2 20210602.r.242 a4f6042 x64
Start platform native
  # displays:                   3
  Display 0
    Display:                      \\.\DISPLAY2
    Main:                         TRUE
    Built in:                     FALSE
    Stereo:                       FALSE
    Bounds:                       ((0 0) -> (1,680 1,050), w=1,680, h=1,050)
    Dimensions:                   (1,680 1,050)
    Physical size:                (0 0)
    Pixel size:                   (0 0)
    Dynamic range:                (0 1)
    Potential dynamic range:      (0 1)
    Reference dynamic range:      (0 0)
    Attached Device:              (DeviceID name=AMD Radeon Pro WX 3100 index=0 preferred=1)
 
  Display 1
    Display:                      \\.\DISPLAY1
    Main:                         FALSE
    Built in:                     FALSE
    Stereo:                       FALSE
    Bounds:                       ((-1,680 0) -> (0 1,050), w=1,680, h=1,050)
    Dimensions:                   (1,680 1,050)
    Physical size:                (0 0)
    Pixel size:                   (0 0)
    Dynamic range:                (0 1)
    Potential dynamic range:      (0 1)
    Reference dynamic range:      (0 0)
    Attached Device:              (DeviceID name=AMD Radeon Pro WX 3100 index=0 preferred=1)
 
  Display 2
    Display:                      \\.\DISPLAY3
    Main:                         FALSE
    Built in:                     FALSE
    Stereo:                       FALSE
    Bounds:                       ((1,680 0) -> (2,730 1,680), w=1,050, h=1,680)
    Dimensions:                   (1,050 1,680)
    Physical size:                (0 0)
    Pixel size:                   (0 0)
    Dynamic range:                (0 1)
    Potential dynamic range:      (0 1)
    Reference dynamic range:      (0 0)
    Attached Device:              (DeviceID name=AMD Radeon Pro WX 3100 index=0 preferred=1)
 
  # devices:                    1
  Device 0
    Name:                         AMD Radeon Pro WX 3100
    Preferred:                    TRUE
    Power Envelope:               UNKNOWN
    Attachment:                   UNKNOWN
    # attached displays:          3
      \\.\DISPLAY2
      \\.\DISPLAY1
      \\.\DISPLAY3
    GPU accessible RAM:                4,238 MB
    VRAM:                              4,238 MB
    Dedicated System RAM:                  0 MB
    Shared System RAM:                17,008 MB
    API version:                  12.0 (12.0)
    Device version:               12.0 (12.0)
    Vendor name:                  AMD
    Driver:
      C:\WINDOWS\System32\DriverStore\FileRepository\u0358325.inf_amd64_e098f73ec63a42a8\B358027\amdxc64.dll
      C:\WINDOWS\System32\DriverStore\FileRepository\u0358325.inf_amd64_e098f73ec63a42a8\B358027\aticfx64.dll
    Driver date:                  2020-08-12 000000.000000-000
    Driver age:                   10 months
    Driver version:               27.20.1028.2002
    Supports UMA:                 0
    D3D-ID:                       27013
End platform native

Start platform OpenGL
  # displays:                   3
  Display 0
    Display:                      \\.\DISPLAY2
    Main:                         TRUE
    Built in:                     FALSE
    Stereo:                       FALSE
    Bounds:                       ((0 0) -> (1,680 1,050), w=1,680, h=1,050)
    Dimensions:                   (1,680 1,050)
    Physical size:                (0 0)
    Pixel size:                   (0 0)
    Dynamic range:                (0 1)
    Potential dynamic range:      (0 1)
    Reference dynamic range:      (0 0)
    Attached Device:              (DeviceID name=AMD Radeon Pro WX 3100 index=0 preferred=1)
 
  Display 1
    Display:                      \\.\DISPLAY1
    Main:                         FALSE
    Built in:                     FALSE
    Stereo:                       FALSE
    Bounds:                       ((-1,680 0) -> (0 1,050), w=1,680, h=1,050)
    Dimensions:                   (1,680 1,050)
    Physical size:                (0 0)
    Pixel size:                   (0 0)
    Dynamic range:                (0 1)
    Potential dynamic range:      (0 1)
    Reference dynamic range:      (0 0)
    Attached Device:              (DeviceID name=AMD Radeon Pro WX 3100 index=0 preferred=1)
 
  Display 2
    Display:                      \\.\DISPLAY3
    Main:                         FALSE
    Built in:                     FALSE
    Stereo:                       FALSE
    Bounds:                       ((1,680 0) -> (2,730 1,680), w=1,050, h=1,680)
    Dimensions:                   (1,050 1,680)
    Physical size:                (0 0)
    Pixel size:                   (0 0)
    Dynamic range:                (0 1)
    Potential dynamic range:      (0 1)
    Reference dynamic range:      (0 0)
    Attached Device:              (DeviceID name=AMD Radeon Pro WX 3100 index=0 preferred=1)
 
  # devices:                    1
  Device 0
    Name:                         AMD Radeon Pro WX 3100
    Preferred:                    TRUE
    Power Envelope:               INTEGRATED
    Attachment:                   UNKNOWN
    # attached displays:          3
      \\.\DISPLAY2
      \\.\DISPLAY1
      \\.\DISPLAY3
    GPU accessible RAM:                4,238 MB
    VRAM:                              4,238 MB
    Dedicated System RAM:                  0 MB
    Shared System RAM:                17,008 MB
    API version:                  4.6 (4.6.13596 Compatibility Profile Context FireGL 20.10.28.02 27.20.1028.2002)
    Device version:               4.6 (4.6.13596 Compatibility Profile Context FireGL 20.10.28.02 27.20.1028.2002)
    Vendor name:                  AMD
    Driver:
      C:\WINDOWS\System32\DriverStore\FileRepository\u0358325.inf_amd64_e098f73ec63a42a8\B358027\amdxc64.dll
      C:\WINDOWS\System32\DriverStore\FileRepository\u0358325.inf_amd64_e098f73ec63a42a8\B358027\aticfx64.dll
    Driver date:                  2020-08-12 000000.000000-000
    Driver age:                   10 months
    Driver version:               27.20.1028.2002
    GLSL version:                 4.60 (4.60)
End platform OpenGL

Start platform OpenCL
  # displays:                   0
 
  # devices:                    1
  Device 0
    Name:                         gfx804
    Preferred:                    TRUE
    Power Envelope:               DISCRETE
    Attachment:                   UNKNOWN
    # attached displays:          0
    GPU accessible RAM:                4,294 MB
    VRAM:                              4,294 MB
    Dedicated System RAM:                  0 MB
    Shared System RAM:                     0 MB
    API version:                  2.1 (OpenCL 2.1 AMD-APP (3075.13))
    Device version:               2.0 (OpenCL 2.0 AMD-APP (3075.13))
    Vendor name:                  AMD
    Driver:                       UNKNOWN
    Driver date:                  UNKNOWN
    Driver age:                   UNKNOWN
    Driver version:               UNKNOWN
    Bandwidth:                    79 GB / s
    Compute score:                568.059
    Device name string:           gfx804      
    Device vendor string:         Advanced Micro Devices, Inc.
    Platform name string:         AMD Accelerated Parallel Processing
    Platform vendor string:       Advanced Micro Devices, Inc.
End platform OpenCL

End sniffer 2021-06-10 13:55:27
 ------- GPU
License Type: Subscription
Serial number: 96040915658936924974
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\Admin\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  E:\, 1.81T, 269.8G free
  Z:\, 1.82T, 255.2G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2021/04/13-00:37:03   79.058b66a   79.058b66a
   AdbePM.dll   PatchMatch 2021/03/18:01:58:50   1.629038   1.629038
   AdobeLinguistic.dll   Adobe Linguisitc Library   14.3.0.8d27706   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2021/04/14-00:39:44   79.ecac319   79.ecac319
   AdobePDFSettings.dll   Adobe PDFSettings   1.07   
   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.abfb21f   79.abfb21f
   AdobeXMP.dll   Adobe XMP Core 2021/04/14-00:39:44   79.dabacbb   79.dabacbb
   AdobeXMPFiles.dll   Adobe XMP Files 2021/04/14-00:39:44   79.dabacbb   79.dabacbb
   AdobeXMPScript.dll   Adobe XMP Script 2021/04/14-00:39:44   79.dabacbb   79.dabacbb
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2021/04/13-00:37:03   79.058b66a   79.058b66a
   AID.dll   AID DLL   1.0.0.21   
   AIDE.dll   AIDE 2021/04/01-00:40:18   79.3c4373a   79.3c4373a
   ARE.dll   ARE 2021/04/13-00:37:03   79.058b66a   79.058b66a
   AXE8SharedExpat.dll   AXE8SharedExpat 2021/04/13-00:37:03   79.d85f1ec   79.d85f1ec
   AXEDOMCore.dll   AXEDOMCore 2021/04/13-00:37:03   79.d85f1ec   79.d85f1ec
   Bib.dll   BIB 2021/04/13-00:37:03   79.058b66a   79.058b66a
   BIBUtils.dll   BIBUtils 2021/04/13-00:37:03   79.058b66a   79.058b66a
   boost_date_time.dll   photoshopdva   14.0.0   
   boost_filesystem.dll   photoshopdva   14.0.0   
   boost_program_options.dll   photoshopdva   14.0.0   
   boost_regex.dll   photoshopdva   14.0.0   
   boost_system.dll   photoshopdva   14.0.0   
   boost_threads.dll   photoshopdva   14.0.0   
   CoolType.dll   CoolType 2021/04/13-00:37:03   79.058b66a   79.058b66a
   CRClient.dll   Adobe Crash Reporter Client DLL   4.7.0.0   
   DirectML.dll   DirectML Redistributable Library   1.4.0+201111-2330.1.fe.bdb07c7   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   14.0.0   
   dvaappsupport.dll   photoshopdva   14.0.0   
   dvaaudiodevice.dll   photoshopdva   14.0.0   
   dvacore.dll   photoshopdva   14.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   14.0.0   
   dvamediatypes.dll   photoshopdva   14.0.0   
   dvametadata.dll   photoshopdva   14.0.0   
   dvametadataapi.dll   photoshopdva   14.0.0   
   dvametadataui.dll   photoshopdva   14.0.0   
   dvanet.dll   photoshopdva   14.0.0   
   dvaplayer.dll   photoshopdva   14.0.0   
   dvascripting.dll   photoshopdva   14.0.0   
   dvatransport.dll   photoshopdva   14.0.0   
   dvaui.dll   photoshopdva   14.0.0   
   dvaunittesting.dll   photoshopdva   14.0.0   
   dvavulcansupport.dll   photoshopdva   14.0.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-5.0.3.86   
   dynamiclink.dll   photoshopdva   14.0.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv67.dll   International Components for Unicode    Build 12.1.d22a981   
   icudt67.dll   International Components for Unicode    Build 12.1.d22a981   
   icuuc67.dll   International Components for Unicode    Build 12.1.d22a981   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   JP2KLib.dll   JP2KLib 2021/04/13-14:21:20   79.a664172   79.a664172
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libzip.dll   photoshopdva   14.0.0   
   LogSession.dll   LogSession   8.2.0.16   
   mediacoreif.dll   photoshopdva   14.0.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.6.20201209.5.718ca7f   
   mkl_avx2.dll   Intel® Math Kernel Library   2020.0   
   mkl_avx512.dll   Intel® Math Kernel Library   2020.0   
   mkl_core.dll   Intel® Math Kernel Library   2020.0   
   mkl_def.dll   Intel® Math Kernel Library   2020.0   
   mkl_mc3.dll   Intel® Math Kernel Library   2020.0   
   mkl_sequential.dll   Intel® Math Kernel Library   2020.0   
   mkl_vml_avx2.dll   Intel® Math Kernel Library   2020.0   
   mkl_vml_avx512.dll   Intel® Math Kernel Library   2020.0   
   mkl_vml_def.dll   Intel® Math Kernel Library   2020.0   
   mkl_vml_mc3.dll   Intel® Math Kernel Library   2020.0   
   MPS.dll   MPS 2021/04/13-15:44:00   79.27c2bd3   79.27c2bd3
   onnxruntime.dll   Microsoft® Windows® Operating System   1.6.20201209.5.718ca7f   
   opencv_world440.dll   OpenCV library   4.4.0   
   Plugin.dll   Adobe Photoshop 2021   22.4   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   10.1.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   10.1.0.15   
   PSCloud.dll                                                   1.0.0.1   
   PSRes.dll   Adobe Photoshop 2021   22.4   
   PSViews.dll   Adobe Photoshop 2021   22.4   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.66dd0cd   79.66dd0cd
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   TfKernel.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   utest.dll   photoshopdva   14.0.0   
   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   22.2.0.0   
   WRServices.dll   WRServices    Build 16.1.0.7af3873   16.1.0.7af3873
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-5.0.3.86


Required plugins:

   Accented Edges 22.4 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 22.4 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 22.4 - from the file “Filter Gallery.8bf”
   Average 22.4 (20210602.r.242 a4f6042) - from the file “Average.8bf”
   Bas Relief 22.4 - from the file “Filter Gallery.8bf”
   BMP 22.4 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 13.3 - from the file “Camera Raw.8bi”
   Camera Raw Filter 13.3 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 22.4 - from the file “Filter Gallery.8bf”
   Charcoal 22.4 - from the file “Filter Gallery.8bf”
   Chrome 22.4 - from the file “Filter Gallery.8bf”
   Cineon 22.4 (20210602.r.242 a4f6042) - from the file “Cineon.8bi”
   Clouds 22.4 (20210602.r.242 a4f6042) - from the file “Clouds.8bf”
   Color Halftone 22.4 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 22.4 - from the file “Filter Gallery.8bf”
   Conté Crayon 22.4 - from the file “Filter Gallery.8bf”
   Craquelure 22.4 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 22.4 (20210602.r.242 a4f6042) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 22.4 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 22.4 - from the file “Filter Gallery.8bf”
   Crystallize 22.4 - from the file “Standard MultiPlugin.8bf”
   Cutout 22.4 - from the file “Filter Gallery.8bf”
   Dark Strokes 22.4 - from the file “Filter Gallery.8bf”
   De-Interlace 22.4 - from the file “Standard MultiPlugin.8bf”
   Dicom 22.4 - from the file “Dicom.8bi”
   Difference Clouds 22.4 (20210602.r.242 a4f6042) - from the file “Clouds.8bf”
   Diffuse Glow 22.4 - from the file “Filter Gallery.8bf”
   Displace 22.4 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 22.4 - from the file “Filter Gallery.8bf”
   Entropy 22.4 (20210602.r.242 a4f6042) - from the file “statistics.8ba”
   Export Color Lookup Tables 22.4 (20210602.r.242 a4f6042) - from the file “Export3DLUT.8be”
   Extrude 22.4 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 22.4 (20210602.r.242 a4f6042) - from the file “FastCore.8bx”
   Fibers 22.4 - from the file “Standard MultiPlugin.8bf”
   Film Grain 22.4 - from the file “Filter Gallery.8bf”
   Filter Gallery 22.4 - from the file “Filter Gallery.8bf”
   Fresco 22.4 - from the file “Filter Gallery.8bf”
   Glass 22.4 - from the file “Filter Gallery.8bf”
   Glowing Edges 22.4 - from the file “Filter Gallery.8bf”
   Grain 22.4 - from the file “Filter Gallery.8bf”
   Graphic Pen 22.4 - from the file “Filter Gallery.8bf”
   Halftone Pattern 22.4 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 22.4 (20210602.r.242 a4f6042) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 22.4 - from the file “HDRMergeUI.8bf”
   HSB/HSL 22.4 - from the file “Standard MultiPlugin.8bf”
   IFF Format 22.4 - from the file “Standard MultiPlugin.8bf”
   IGES 22.4 (20210602.r.242 a4f6042) - from the file “U3D.8bi”
   Ink Outlines 22.4 - from the file “Filter Gallery.8bf”
   JPEG 2000 22.4 - from the file “JPEG2000.8bi”
   Kurtosis 22.4 (20210602.r.242 a4f6042) - from the file “statistics.8ba”
   Lens Blur 22.4 - from the file “Lens Blur.8bf”
   Lens Correction 22.4 - from the file “Lens Correction.8bf”
   Lens Flare 22.4 - from the file “Standard MultiPlugin.8bf”
   Liquify 22.4 - from the file “Liquify.8bf”
   Matlab Operation 22.4 (20210602.r.242 a4f6042) - from the file “ChannelPort.8bf”
   Maximum 22.4 (20210602.r.242 a4f6042) - from the file “statistics.8ba”
   Mean 22.4 (20210602.r.242 a4f6042) - from the file “statistics.8ba”
   Measurement Core 22.4 (20210602.r.242 a4f6042) - from the file “MeasurementCore.8me”
   Median 22.4 (20210602.r.242 a4f6042) - from the file “statistics.8ba”
   Mezzotint 22.4 - from the file “Standard MultiPlugin.8bf”
   Minimum 22.4 (20210602.r.242 a4f6042) - from the file “statistics.8ba”
   MMXCore Routines 22.4 (20210602.r.242 a4f6042) - from the file “MMXCore.8bx”
   Mosaic Tiles 22.4 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 22.4 (20210602.r.242 a4f6042) - from the file “MultiProcessor Support.8bx”
   Neon Glow 22.4 - from the file “Filter Gallery.8bf”
   Note Paper 22.4 - from the file “Filter Gallery.8bf”
   NTSC Colors 22.4 (20210602.r.242 a4f6042) - from the file “NTSC Colors.8bf”
   Ocean Ripple 22.4 - from the file “Filter Gallery.8bf”
   OpenEXR 22.4 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 22.4 - from the file “Filter Gallery.8bf”
   Palette Knife 22.4 - from the file “Filter Gallery.8bf”
   Patchwork 22.4 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 22.4 - from the file “Standard MultiPlugin.8bf”
   PCX 22.4 (20210602.r.242 a4f6042) - from the file “PCX.8bi”
   Photocopy 22.4 - from the file “Filter Gallery.8bf”
   Picture Package Filter 22.4 (20210602.r.242 a4f6042) - from the file “ChannelPort.8bf”
   Pinch 22.4 - from the file “Standard MultiPlugin.8bf”
   Pixar 22.4 (20210602.r.242 a4f6042) - from the file “Pixar.8bi”
   Plaster 22.4 - from the file “Filter Gallery.8bf”
   Plastic Wrap 22.4 - from the file “Filter Gallery.8bf”
   Pointillize 22.4 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 22.4 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 22.4 (20210602.r.242 a4f6042) - from the file “PBM.8bi”
   Poster Edges 22.4 - from the file “Filter Gallery.8bf”
   PRC 22.4 (20210602.r.242 a4f6042) - from the file “U3D.8bi”
   Radial Blur 22.4 - from the file “Standard MultiPlugin.8bf”
   Radiance 22.4 (20210602.r.242 a4f6042) - from the file “Radiance.8bi”
   Range 22.4 (20210602.r.242 a4f6042) - from the file “statistics.8ba”
   Render Color Lookup Grid 22.4 (20210602.r.242 a4f6042) - from the file “Export3DLUT.8be”
   Reticulation 22.4 - from the file “Filter Gallery.8bf”
   Ripple 22.4 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 22.4 - from the file “Filter Gallery.8bf”
   Save for Web 22.4 - from the file “Save for Web.8be”
   ScriptingSupport 22.4 - from the file “ScriptingSupport.8li”
   Shake Reduction 22.4 - from the file “Shake Reduction.8bf”
   Shear 22.4 - from the file “Standard MultiPlugin.8bf”
   Skewness 22.4 (20210602.r.242 a4f6042) - from the file “statistics.8ba”
   Smart Blur 22.4 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 22.4 - from the file “Filter Gallery.8bf”
   Solarize 22.4 (20210602.r.242 a4f6042) - from the file “Solarize.8bf”
   Spaces 22.4 - from the file “Spaces.8li”
   Spatter 22.4 - from the file “Filter Gallery.8bf”
   Spherize 22.4 - from the file “Standard MultiPlugin.8bf”
   Sponge 22.4 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 22.4 - from the file “Filter Gallery.8bf”
   Stained Glass 22.4 - from the file “Filter Gallery.8bf”
   Stamp 22.4 - from the file “Filter Gallery.8bf”
   Standard Deviation 22.4 (20210602.r.242 a4f6042) - from the file “statistics.8ba”
   Sumi-e 22.4 - from the file “Filter Gallery.8bf”
   Summation 22.4 (20210602.r.242 a4f6042) - from the file “statistics.8ba”
   Targa 22.4 - from the file “Standard MultiPlugin.8bf”
   Texturizer 22.4 - from the file “Filter Gallery.8bf”
   Tiles 22.4 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 22.4 - from the file “Filter Gallery.8bf”
   Twirl 22.4 - from the file “Standard MultiPlugin.8bf”
   U3D 22.4 (20210602.r.242 a4f6042) - from the file “U3D.8bi”
   Underpainting 22.4 - from the file “Filter Gallery.8bf”
   Vanishing Point 22.4 - from the file “VanishingPoint.8bf”
   Variance 22.4 (20210602.r.242 a4f6042) - from the file “statistics.8ba”
   Water Paper 22.4 - from the file “Filter Gallery.8bf”
   Watercolor 22.4 - from the file “Filter Gallery.8bf”
   Wave 22.4 - from the file “Standard MultiPlugin.8bf”
   WIA Support 22.4 (20210602.r.242 a4f6042) - from the file “WIASupport.8li”
   Wind 22.4 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 22.4 (20210602.r.242 a4f6042) - from the file “WBMP.8bi”
   ZigZag 22.4 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 4.2.1.7 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.start\"
CDO: 1.87.0
        CmdN: 1.7.6
        CDP: 1.110.0
   Discover Panel (Loaded) 1.6.0.28 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

   ccx-timeline (Prepared) 2.6.37.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

   CCX Sharesheet UXP (Prepared) 19.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.sharesheet\"

   Photoshop UXP Export-As (Loaded) 5.5.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

   Photoshop In App Messaging (Loaded) 2.2.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.inAppMessaging\"

   Photoshop Personalization (Loaded) 2.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

   Plugins Panel (Prepared) 1.2.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"

   Neural Filters (Registered) 1.6.5.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"


Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\index.html”
   New Document  3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
   Home  2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\extensions\capture\capture.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\extensions\stock-panel-licensing\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\manager.html”

Installed TWAIN devices: NONE

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Sorry, I meant "Deactivate Native Canvas" in prefs/tech preview...

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Thank you.

I was puzzled about your suggestion to disable native GPU accelleration in technology preview, as no such item exists in the preferences I have under technology preview. 

I have made the other change you suggested (deactivate native canvas) and will monitor Photoshop over the next few days to see if it appears to have solved the crashes on start-up. Much appreciated.

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Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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Just to update you - Photoshop has been stable since I made the last change you suggested (disable native canvas). Just for the record that's the only change I've made. I've left "use graphics processor" checked in Preferences>Performance.

 

I've used Photoshop many times since disabling native canvas, and it hasn't crashed at all on start-up as it did before I made the change. Adobe's updates to the 22.4 version has resolved the other problems that were causing Photoshop to crash when carrying out common tasks.

 

Many thanks for your help.

 

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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When you had crashes, did you send them to Adobe? 

If it is not too much to ask, could you disable the pref, in order to get a crash report to send Adobe?

https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

the feedback site is a good place to post it, and indicate that you are using 22.4.2 when you hit the crash.

Adobe needs to know if there is a crasher, as the workaround (using the old code with the preference) will not be there eternally.

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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I sent multiple crash reports to Adobe whenever a box appeared offering me that option immediately follwing crashes. Sometimes I included comments outlining the conditions that led to the crash (such as that I'd just dragged a layer from one open file into another using the move tool, or Photoshop crashed on start-up). If I need to do it once more for completeness, please let me know.

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