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Photoshop 2021 freezes after windows update. Photoshop 2020 OK.

New Here ,
Mar 20, 2021 Mar 20, 2021

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Latest Photoshop 2021 freezes, after windows update Feature update to Windows 10, version 20H2, when changing crop ratio from 16:9 to 1:1.

 

Latest Photoshop 2020 is OK.

 

Tried updating to the latest Nvidia driver. No change.

 

Tried different images, different order of operations, etc. Always freezes in crop ratio change.

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Adobe
Community Expert ,
Mar 20, 2021 Mar 20, 2021

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Hi!

Are you still able to work in 2020? If so, I would recomeend using that version until this issue is fixed.

Here is the latest report on what has been fixed in the last release: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

And, here is a form that you can send in to Adobe to let them know of this specific bug you are facing: https://www.adobe.com/products/wishform.html

Michelle

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