Photoshop 2021 giving an error message after opening a file on Windows 10

New Here ,
Mar 10, 2021 Mar 10, 2021

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When I open PS2021 and open an image it loads correctly. As soon as I attempt to carry out any action I get an error message. My question:- Is there any advantage in uninstalling PS2021 and then reinstalling it again. I should note that PS2020 works fine. I am using a desktop running Windows 10. Thanking you in anticipation

 

 

{Thread title edited by moderator}

 

 

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Crash or freeze, Windows

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Adobe Employee ,
Mar 10, 2021 Mar 10, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us the exact version of Photoshop you're using? What is the error you're getting an error while trying to open the files? Did you start experiencing the issue after an update to Photoshop or to Windows?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

If the issue persists, please uninstall Photoshop using the Creative Cloud cleaner tool & then re-install it via the Creative Cloud desktop app. You can check out the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Mar 18, 2021 Mar 18, 2021

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I carried out all the instructions outined abouve. I uninstalled all versions of Photoshop using the Adobe Clean Tool App and then downloaded version 20.3.0 once again. Sadly the problem persisted and crashed out no matter what action I tried. Eventually I downloaded version 20.2.0 once again in order to have a working version of Photoshop. I was unable to update the prefernce as the following error message appeared -- "Could not complete this operation because of a Program Error"

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