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Photoshop 2021 not working

Forum|Forum|4 years ago
April 16, 2021
3 replies
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Hello All,

Suddenly my Photoshop 2021 stopped working. Don't know reason. I have uninstalled and installed again, but still facing issue.

Recently I have installed After Effects on laptop. So is there any reason due to this Photoshop stopped working on ?

Request your help and guidance please.

Regards,

Shashank Bahulekar

This topic has been closed for replies.

Correct answer Bojan Živković11378569

After Effects should not be reason for problems because that is separate program. We need more details like which version of software and OS you are running? Also please describe with more details what is actual problem? Photoshop can not start or it displays error message or something else? Some screenshot would be also helpful.

defaultixylx0qd36ud

Participant

My photoshop is updated and not working. This is my error code

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.3.1" build="20210406.r.122" source="Windows-Client" crashType="n/a">

<time year="2021" month="5" day="11" hour="22" minute="24" second="36" timeoffset="-300" timezone="Eastern Daylight Time"/>

<user guid="34e3135f-ac82-4a0d-bdeb-c9b952e880d0"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16331" machine="Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="3600 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1060 6GB" description="NVIDIA GeForce GTX 1060 6GB" driverDate="20170319000000.000000-000" driverVersion="21.21.13.7893" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_1C03&SUBSYS_872C1043&REV_A1\4&296EB0EF&0&0008" installedDisplayDrivers="nvd3dumx.dll,nvwgf2umx.dll"/>

</gpu>

<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFEDA2E4B59">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFEDA2E4B59" symbolname="RaiseException"/>

<stackStatement index="1" address="0x00007FFEC31E6220" symbolname="CxxThrowException"/>

<stackStatement index="2" address="0x00007FF6DF902C63" symbolname="boost::archive::codecvt_null<wchar_t>::do_always_noconv"/>

<stackStatement index="3" address="0x00007FF6DF88D658" symbolname="xmlSAX2SetDocumentLocator"/>

<stackStatement index="4" address="0x00007FF6E0DD6C52" symbolname="AIDE::PaletteInfo::operator="/>

<stackStatement index="5" address="0x00007FF6E0571C8E" symbolname="xmlFreeRMutex"/>

<stackStatement index="6" address="0x00007FF6E0036D3F" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="7" address="0x00007FF6E001FB45" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="8" address="0x00007FF6E0DD5D7B" symbolname="AIDE::PaletteInfo::operator="/>

<stackStatement index="9" address="0x00007FF6E0DD7367" symbolname="AIDE::PaletteInfo::operator="/>

<stackStatement index="10" address="0x00007FF6E0589947" symbolname="xmlFreeRMutex"/>

<stackStatement index="11" address="0x00007FF6E33D717E" symbolname="xmlListWalk"/>

<stackStatement index="12" address="0x00007FF6E2ABD13A" symbolname="ART::GlobalLog"/>

<stackStatement index="13" address="0x00007FFEDA1D1BB2" symbolname="configthreadlocale"/>

<stackStatement index="14" address="0x00007FFEDBBF7034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="15" address="0x00007FFEDCAC2651" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000020DEE3A4E00"/>

<register name="RBX" value="0x00007FF6E58CF760"/>

<register name="RCX" value="0x0000000000000000"/>

<register name="RDX" value="0x0000020DEE3A0000"/>

<register name="RSI" value="0x0000008B32DFF278"/>

<register name="RDI" value="0x0000000019930520"/>

<register name="RSP" value="0x0000008B32DFF110"/>

<register name="RBP" value="0x0000020DF29A4AB0"/>

<register name="RIP" value="0x00007FFEDA2E4B59"/>

<register name="EFL" value="0x0000000000000202"/>

<register name="LastExceptionToRip" value="0x0000008B32DFEE38"/>

<register name="LastExceptionFromRip" value="0x00000000000000A0"/>

</registerSet>

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default9mjciusnmwn0

Participant

Mine started doing the exact same thing, out of no where. Anytime I try to open it, I get an error and window to send a report. I uninstalled and reinstalled, and have even tired installing other versions. I am freaking out. I am a contractor working from home due and need it to work. Can someone please help?

Neem Digital SA de CV5FEB

Participant

Hello!! same problem!!! I uninstalled and reinstalled photoshop new and old versions all day and nothing. Need to work!! pls help!!

Bojan Živković11378569

Community Expert

Correct answer

Community Expert

After Effects should not be reason for problems because that is separate program. We need more details like which version of software and OS you are running? Also please describe with more details what is actual problem? Photoshop can not start or it displays error message or something else? Some screenshot would be also helpful.

Shashank0101Author

Participant

Hi Bojan,

Thank you for your answer and clearing my doubt.

Here are few details below:

Version: CC 2021

OS: Windows 10

Problem: Don't know the exact problem. When I click on photoshop window open and in a second this "Sorry, an error occured" window pop-out and then it is hanged. Trying to click on "View report" button, but cannot do anything. And in next 2 min photoshop get closed forcefully. Here I have attached screenshot for your reference.

Await for your response and guidance. Thank you.

Regards,

Shashank