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Photoshop 2021 will no longer open

Explorer ,
May 02, 2021 May 02, 2021

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Hello!  I'm on MacOS 10.15.7.  I was working on a document, shut down the computer, and when I rebooted later found that Photoshop will no longer open.

 

Attempts to open it generate an immediate error report saying: "Adobe Photoshop 2021 has encountered an error and needs to close."  Details say: Process Adobe Photoshop 2021 [839]... Crashed thread 11 GPU Sniffer Launcher ... Exception Type EXC_BAD_ACCESS (SIGSEGV)... Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000004e0... Exception Note: EXC_CORPSE_NOTIFY... Termination Signal: Segmentation fault:11... Termination Reason: Namespace SIGNAL, Code 0xb....

 

Can anyone tell me what I need to do to get PS up and running again?

Thank you in advance!

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Adobe
Community Expert ,
May 02, 2021 May 02, 2021

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Hi, the latest version has some bugs it causes trouble I suggest you remove it using the adobe clean remove tool and install the 2020 version is more stable...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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Community Beginner ,
May 10, 2021 May 10, 2021

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Hi - I am using Photoshop version 22.31 and it will no longer open. Is 22.31 the current version or the 2020 one that you mention? Do you have a version # for the recommended 2020 one?

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Explorer ,
May 02, 2021 May 02, 2021

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I understand, I feel you, and I really don't want to guess what is going on (my imagination is not nice, sorry).

But... try to do a command-option-P-R reboot; once the reboot is successful, don't start PS yet, check your drives (like open, randomly see if you can read a file, any files), Google something, anything, to make sure your internet is working, then, go for coffee, or go take a nap.  Come back and see if you can start up your Photoshop again.  Sometimes, Catalina has a way to repair herself.

OK, I can't help it... but, what I'm going to say is illogical, angry, up-set... and probably wrong... but... in the last 15 years, everytime Apple comes out with a new OS-X thing, in 6 months time, if you have not upgraded yet, something crazy happens to your computers... It's almost like a conspiracy to force you to upgrade... (to Big Sur????  I have not heard Adobe give the green light... I dare not upgrade. You know what I mean? )  I know, I am sorry... I need more coffee... Good luck.

 

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New Here ,
May 02, 2021 May 02, 2021

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I am on the same operating system and having the same problem - it is driving me crazy and I have work to do - any solution to this?

 

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New Here ,
May 06, 2021 May 06, 2021

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I'm having the same issue.  It started a few days ago.  I'd love to know a solution.

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