Photoshop 2021 will no longer open

Forum|Forum|4 years ago
May 2, 2021
4 replies
1079 views

Hello! I'm on MacOS 10.15.7. I was working on a document, shut down the computer, and when I rebooted later found that Photoshop will no longer open.

Attempts to open it generate an immediate error report saying: "Adobe Photoshop 2021 has encountered an error and needs to close." Details say: Process Adobe Photoshop 2021 [839]... Crashed thread 11 GPU Sniffer Launcher ... Exception Type EXC_BAD_ACCESS (SIGSEGV)... Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000004e0... Exception Note: EXC_CORPSE_NOTIFY... Termination Signal: Segmentation fault:11... Termination Reason: Namespace SIGNAL, Code 0xb....

Can anyone tell me what I need to do to get PS up and running again?

Thank you in advance!

This topic has been closed for replies.

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default3uhakcl43edk

Participant

I'm having the same issue. It started a few days ago. I'd love to know a solution.

sharonb71210684

Participant

I am on the same operating system and having the same problem - it is driving me crazy and I have work to do - any solution to this?

S

sungyle

Known Participant

I understand, I feel you, and I really don't want to guess what is going on (my imagination is not nice, sorry).

But... try to do a command-option-P-R reboot; once the reboot is successful, don't start PS yet, check your drives (like open, randomly see if you can read a file, any files), Google something, anything, to make sure your internet is working, then, go for coffee, or go take a nap. Come back and see if you can start up your Photoshop again. Sometimes, Catalina has a way to repair herself.

OK, I can't help it... but, what I'm going to say is illogical, angry, up-set... and probably wrong... but... in the last 15 years, everytime Apple comes out with a new OS-X thing, in 6 months time, if you have not upgraded yet, something crazy happens to your computers... It's almost like a conspiracy to force you to upgrade... (to Big Sur???? I have not heard Adobe give the green light... I dare not upgrade. You know what I mean? ) I know, I am sorry... I need more coffee... Good luck.

lambiloon

Community Expert

Hi, the latest version has some bugs it causes trouble I suggest you remove it using the adobe clean remove tool and install the 2020 version is more stable...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

paulh66589721

Participant

Hi - I am using Photoshop version 22.31 and it will no longer open. Is 22.31 the current version or the 2020 one that you mention? Do you have a version # for the recommended 2020 one?

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