Highlighted

PhotoShop 21.2.4 does not freeze but cannot do anything on Windows 10

Community Beginner ,
Sep 29, 2020

Copy link to clipboard

Copied

I have experience this for the third time. All of a sudden, PhotoShop cannot recieved any input or clicks but you can select the layers, and you need to force quit oh the task manager. Please refer to the video in the PowerPoint deck

 

System:

Windows 10 latest,

AMD Ryzen 7 4800H Processor,

NVIDIA GeForce GTX 1650 Graphics

 

 

{Thread title edited by moderator}

TOPICS
Crash or freeze, Performance, Problem or error

Views

51

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

PhotoShop 21.2.4 does not freeze but cannot do anything on Windows 10

Community Beginner ,
Sep 29, 2020

Copy link to clipboard

Copied

I have experience this for the third time. All of a sudden, PhotoShop cannot recieved any input or clicks but you can select the layers, and you need to force quit oh the task manager. Please refer to the video in the PowerPoint deck

 

System:

Windows 10 latest,

AMD Ryzen 7 4800H Processor,

NVIDIA GeForce GTX 1650 Graphics

 

 

{Thread title edited by moderator}

TOPICS
Crash or freeze, Performance, Problem or error

Views

52

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 29, 2020 0
nikunj.m LATEST
Adobe Employee ,
Sep 30, 2020

Copy link to clipboard

Copied

Hi,

 

We're sorry about the trouble with Photoshop. Please ensure you have all available driver updates installed on the computer.

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 30, 2020 0