Photoshop 22.0.1 still crashes on me in the same way as v22 did.

Community Beginner ,
Nov 18, 2020

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I start working on an image and after a few adjustment layers are created Photoshop crashes while trying to modify a curves layer. Nothing fancy, just a Curves layer set to Color mode, switch to a channel, and I try to select a point in the image using the selector. I've had to switch back to v21 to get any work done.

 

Here's the crash report: 

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="22.0.1" build="20201106.r.73" source="Windows-Client" crashType="n/a">
<time year="2020" month="11" day="18" hour="18" minute="54" second="16" timeoffset="-360" timezone="Central Standard Time"/>
<user guid="954ce104-fdf6-40b9-abc0-2dd55293fa66"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="18363" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16235" machine="Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="2904 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 630" description="Intel(R) HD Graphics 630" driverDate="20200411000000.000000-000" driverVersion="26.20.100.8142" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_591B&#38;SUBSYS_07BF1028&#38;REV_04&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro M1200" description="NVIDIA Quadro M1200" driverDate="20200705000000.000000-000" driverVersion="27.21.14.5167" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_13B6&#38;SUBSYS_07BF1028&#38;REV_A2&#92;4&#38;75D7284&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF7DBE4B6F0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF7DBE4B6F0" symbolname="act_tracing_toggle_category_with_name"/>
<stackStatement index="1" address="0x00007FF7DBE5BD56" symbolname="act_tracing_toggle_category_with_name"/>
<stackStatement index="2" address="0x00007FF7DBE59A03" symbolname="act_tracing_toggle_category_with_name"/>
<stackStatement index="3" address="0x00007FF7DBE5BB0B" symbolname="act_tracing_toggle_category_with_name"/>
<stackStatement index="4" address="0x00007FF7DBE5B4F2" symbolname="act_tracing_toggle_category_with_name"/>
<stackStatement index="5" address="0x00007FF7DA9215BB" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="6" address="0x00007FF7D8715101" symbolname="xmlGetGlobalState"/>
<stackStatement index="7" address="0x00007FF7D871EDB7" symbolname="xmlGetGlobalState"/>
<stackStatement index="8" address="0x00007FF7D87936AB" symbolname="xmlGetGlobalState"/>
<stackStatement index="9" address="0x00007FF7D879376F" symbolname="xmlGetGlobalState"/>
<stackStatement index="10" address="0x00007FF7D8850497" symbolname="xmlGetGlobalState"/>
<stackStatement index="11" address="0x00007FF7D885125D" symbolname="xmlGetGlobalState"/>
<stackStatement index="12" address="0x00007FF7D86F1038" symbolname="xmlGetGlobalState"/>
<stackStatement index="13" address="0x00007FF7D8F990D1" symbolname="xmlFreeRMutex"/>
<stackStatement index="14" address="0x00007FF7D868994F" symbolname="xmlGetGlobalState"/>
<stackStatement index="15" address="0x00007FF7D840D06D" symbolname="xmlGetGlobalState"/>
<stackStatement index="16" address="0x00007FF7D84427A4" symbolname="xmlGetGlobalState"/>
<stackStatement index="17" address="0x00007FF7D8440BDD" symbolname="xmlGetGlobalState"/>
<stackStatement index="18" address="0x00007FFE1BF25C1D" symbolname="CallWindowProcW"/>
<stackStatement index="19" address="0x00007FFE1BF258EE" symbolname="CallWindowProcW"/>
<stackStatement index="20" address="0x00007FF7D841B6E2" symbolname="xmlGetGlobalState"/>
<stackStatement index="21" address="0x00007FFE1BF25C1D" symbolname="CallWindowProcW"/>
<stackStatement index="22" address="0x00007FFE1BF25612" symbolname="DispatchMessageW"/>
<stackStatement index="23" address="0x00007FF7D8408D23" symbolname="xmlGetGlobalState"/>
<stackStatement index="24" address="0x00007FF7D841CF2C" symbolname="xmlGetGlobalState"/>
<stackStatement index="25" address="0x00007FF7D86A345F" symbolname="xmlGetGlobalState"/>
<stackStatement index="26" address="0x00007FF7D840AABB" symbolname="xmlGetGlobalState"/>
<stackStatement index="27" address="0x00007FF7D8667612" symbolname="xmlGetGlobalState"/>
<stackStatement index="28" address="0x00007FFE1BE67C24" symbolname="BaseThreadInitThunk"/>
<stackStatement index="29" address="0x00007FFE1C74D4D1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000139CEDD78"/>
<register name="RBX" value="0x0000019F5531AEC0"/>
<register name="RCX" value="0x0000001A2F952B88"/>
<register name="RDX" value="0x0000010976EAA698"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x000000003EC2F917"/>
<register name="RSP" value="0x00000018397D34F0"/>
<register name="RBP" value="0x00000018397D3630"/>
<register name="RIP" value="0x00007FF7DBE4B6F0"/>
<register name="EFL" value="0x0000000000010212"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
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<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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Crash or freeze, Problem or error

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Most Valuable Participant ,
Nov 18, 2020

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It looks like you have two different GPU enabled in Photoshop. Use the Nvidia Control panel and set Photoshop prefers  to use your Nvidia Quadro GPU.

JJMack

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Community Beginner ,
Nov 19, 2020

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Thanks, but this had no effect - crashed in the same place.

 

The NVIDIA panel had it set to auto-select the NVIDIA GPU for photoshop.exe  No version is specified and it doesn't seem to matter which Photoshop.exe I choose from the file browser (I have 2019, 2020 and 2021 still installed). Also, in Photoshop preferences / Performance it says it is using the NVIDIA GPU. I forced it to the GPU anyway, but no change.

 

According to this https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html I should add sniffer.exe to the NVIDIA program list, so I did, but no effect there either.

 

 

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New Here ,
Nov 22, 2020

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same here. It just freezes and I have to restart windows everytime. Even the task manager freezes and I cant find and end the photoshop task. 

 

Guys this is wasting so much time of your customers. So often works has to be redone. 

 

I need to switch back to v21

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