Photoshop 22.0.1 still crashes on me in the same way as v22 did.

Report · Nov 18, 2020

I start working on an image and after a few adjustment layers are created Photoshop crashes while trying to modify a curves layer. Nothing fancy, just a Curves layer set to Color mode, switch to a channel, and I try to select a point in the image using the selector. I've had to switch back to v21 to get any work done.

Here's the crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="22.0.1" build="20201106.r.73" source="Windows-Client" crashType="n/a">
<time year="2020" month="11" day="18" hour="18" minute="54" second="16" timeoffset="-360" timezone="Central Standard Time"/>
<user guid="954ce104-fdf6-40b9-abc0-2dd55293fa66"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="18363" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16235" machine="Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="2904 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 630" description="Intel(R) HD Graphics 630" driverDate="20200411000000.000000-000" driverVersion="26.20.100.8142" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_591B&SUBSYS_07BF1028&REV_04\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro M1200" description="NVIDIA Quadro M1200" driverDate="20200705000000.000000-000" driverVersion="27.21.14.5167" videoModeDescription="" pnpDeviceID="PCI\VEN_10DE&DEV_13B6&SUBSYS_07BF1028&REV_A2\4&75D7284&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF7DBE4B6F0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF7DBE4B6F0" symbolname="act_tracing_toggle_category_with_name"/>
<stackStatement index="1" address="0x00007FF7DBE5BD56" symbolname="act_tracing_toggle_category_with_name"/>
<stackStatement index="2" address="0x00007FF7DBE59A03" symbolname="act_tracing_toggle_category_with_name"/>
<stackStatement index="3" address="0x00007FF7DBE5BB0B" symbolname="act_tracing_toggle_category_with_name"/>
<stackStatement index="4" address="0x00007FF7DBE5B4F2" symbolname="act_tracing_toggle_category_with_name"/>
<stackStatement index="5" address="0x00007FF7DA9215BB" symbolname="acp::local::net::IACPLHttpTransferRetryPolicy::~IACPLHttpTransferRetryPolicy"/>
<stackStatement index="6" address="0x00007FF7D8715101" symbolname="xmlGetGlobalState"/>
<stackStatement index="7" address="0x00007FF7D871EDB7" symbolname="xmlGetGlobalState"/>
<stackStatement index="8" address="0x00007FF7D87936AB" symbolname="xmlGetGlobalState"/>
<stackStatement index="9" address="0x00007FF7D879376F" symbolname="xmlGetGlobalState"/>
<stackStatement index="10" address="0x00007FF7D8850497" symbolname="xmlGetGlobalState"/>
<stackStatement index="11" address="0x00007FF7D885125D" symbolname="xmlGetGlobalState"/>
<stackStatement index="12" address="0x00007FF7D86F1038" symbolname="xmlGetGlobalState"/>
<stackStatement index="13" address="0x00007FF7D8F990D1" symbolname="xmlFreeRMutex"/>
<stackStatement index="14" address="0x00007FF7D868994F" symbolname="xmlGetGlobalState"/>
<stackStatement index="15" address="0x00007FF7D840D06D" symbolname="xmlGetGlobalState"/>
<stackStatement index="16" address="0x00007FF7D84427A4" symbolname="xmlGetGlobalState"/>
<stackStatement index="17" address="0x00007FF7D8440BDD" symbolname="xmlGetGlobalState"/>
<stackStatement index="18" address="0x00007FFE1BF25C1D" symbolname="CallWindowProcW"/>
<stackStatement index="19" address="0x00007FFE1BF258EE" symbolname="CallWindowProcW"/>
<stackStatement index="20" address="0x00007FF7D841B6E2" symbolname="xmlGetGlobalState"/>
<stackStatement index="21" address="0x00007FFE1BF25C1D" symbolname="CallWindowProcW"/>
<stackStatement index="22" address="0x00007FFE1BF25612" symbolname="DispatchMessageW"/>
<stackStatement index="23" address="0x00007FF7D8408D23" symbolname="xmlGetGlobalState"/>
<stackStatement index="24" address="0x00007FF7D841CF2C" symbolname="xmlGetGlobalState"/>
<stackStatement index="25" address="0x00007FF7D86A345F" symbolname="xmlGetGlobalState"/>
<stackStatement index="26" address="0x00007FF7D840AABB" symbolname="xmlGetGlobalState"/>
<stackStatement index="27" address="0x00007FF7D8667612" symbolname="xmlGetGlobalState"/>
<stackStatement index="28" address="0x00007FFE1BE67C24" symbolname="BaseThreadInitThunk"/>
<stackStatement index="29" address="0x00007FFE1C74D4D1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000139CEDD78"/>
<register name="RBX" value="0x0000019F5531AEC0"/>
<register name="RCX" value="0x0000001A2F952B88"/>
<register name="RDX" value="0x0000010976EAA698"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x000000003EC2F917"/>
<register name="RSP" value="0x00000018397D34F0"/>
<register name="RBP" value="0x00000018397D3630"/>
<register name="RIP" value="0x00007FF7DBE4B6F0"/>
<register name="EFL" value="0x0000000000010212"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

Report · Nov 18, 2020

It looks like you have two different GPU enabled in Photoshop. Use the Nvidia Control panel and set Photoshop prefers to use your Nvidia Quadro GPU.

JJMack

Report · Nov 19, 2020

Thanks, but this had no effect - crashed in the same place.

The NVIDIA panel had it set to auto-select the NVIDIA GPU for photoshop.exe No version is specified and it doesn't seem to matter which Photoshop.exe I choose from the file browser (I have 2019, 2020 and 2021 still installed). Also, in Photoshop preferences / Performance it says it is using the NVIDIA GPU. I forced it to the GPU anyway, but no change.

According to this https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html I should add sniffer.exe to the NVIDIA program list, so I did, but no effect there either.

Report · Nov 22, 2020

same here. It just freezes and I have to restart windows everytime. Even the task manager freezes and I cant find and end the photoshop task.

Guys this is wasting so much time of your customers. So often works has to be redone.

I need to switch back to v21

Adobe Community

Photoshop 22.0.1 still crashes on me in the same way as v22 did.

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