Photoshop 22.2 crashing while working on big files on Windows 10

New Here ,
Apr 06, 2021 Apr 06, 2021

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For the past few days, I can't tell why, photoshop crashes any time I open a file bigger then 500 MB.

It runs on HP Spectre, windows 10, 16 GM RAM, 70 GB free space.

Photoshop version is 22.2, and the same files worked perfectly fine before that.

Any idea why and how to fix that?

 

 

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Adobe Employee ,
Apr 07, 2021 Apr 07, 2021

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Hi,

 

We're sorry about the trouble with Photoshop due to Photoshop crashing while working with larger files. Please try updating Photoshop to the latest version (22.3) through the Creative Cloud desktop app to check if the issue persists.

 

You can also try optimizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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