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webtrainer86
Participant
December 28, 2020
Question

Photoshop 22.x background transparency not work with artboard

  • December 28, 2020
  • 1 reply
  • 3517 views

I'm tryng to modificate or create psd files with transparent artboard, but i show aalways a blank backround, even if transparent background is selected in artboard options. In photoshop options i selected advanced and use gpu acceleration but the problem is the same. If i try to export png i see a partially transparent image. The bakground under objects are always blank. It is a bug or there are an option to fix it?

 

the problem not show if i don't use artboard 

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    1 reply

    mglush
    Community Expert
    mglushCommunity Expert
    Community Expert
    December 28, 2020

    Hi! Let me ask you a few questions-- What version of Photoshop are you using? When you create a new document, are you selecting "Transparent" in the options menu of the Dialog box?

    If you are, then what are your Transparency settings in your Preferences -- is it set to Grid?

     

    What do you mean by partially transparent image? Do you see the background right around the image but the rest is transparent?

     

    When you export as a PNG are you choosing PNG-24 with transparency?

    Please let us know so we can help!

    Thanks,

    Michelle

      W
      webtrainer86Author
      Participant
      December 29, 2020

      What version of Photoshop are you using? 

      Versione di Adobe Photoshop: 22.1.0 20201125.r.94 2020/11/25: 4b16c876033 x64

      CPU Intel:6, Modello:12, Stepping:3 con MMX, Intero SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
      Conteggio processore fisico: 4
      Conteggio processore logico: 8
      Velocità processore: 3500 MHz
      Memoria incorporata: 16328 MB
      Memoria disponibile: 8962 MB
      Memoria disponibile per Photoshop: 14937 MB
      Memoria usata da Photoshop: 60 %

       

      NumNativeGPUs=1
      glgpu[0].GLVersion="2.1"
      glgpu[0].IsIntegratedGLGPU=0
      glgpu[0].GLMemoryMB=6052
      glgpu[0].GLName="GeForce GTX 1060 6GB/PCIe/SSE2"
      glgpu[0].GLVendor="NVIDIA"
      glgpu[0].GLDriverVersion="27.21.14.6089"
      glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2635d5c616c804dc\nvldumdx.dll"
      glgpu[0].GLDriverDate="20201211000000.000000-000"
      glgpu[0].GLRenderer="GeForce GTX 1060 6GB/PCIe/SSE2"
      glgpu[0].HasGLNPOTSupport=1
      glgpu[0].CanCompileProgramGLSL=1
      glgpu[0].GLFrameBufferOK=1
      clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
      clgpu[0].CLDeviceVersion="1.2"
      clgpu[0].IsIntegratedCLGPU=0
      clgpu[0].CLMemoryMB=6442
      clgpu[0].CLName="GeForce GTX 1060 6GB"
      clgpu[0].CLVendor="NVIDIA"
      clgpu[0].CLBandwidth=1.440000e+11
      clgpu[0].CLCompute=1609.290110
      clgpu[0].CLRawDeviceName=GeForce GTX 1060 6GB
      clgpu[0].CLRawDeviceVendor=NVIDIA Corporation
      clgpu[0].CLRawPlatformName=NVIDIA CUDA
      clgpu[0].CLRawPlatformVendor=NVIDIA Corporation
      nativegpu[0].NativeName="7171:NVIDIA GeForce GTX 1060 6GB"

       

      When you create a new document, are you selecting "Transparent" in the options menu of the Dialog box?

      Yes i Ceck artboard option and select transparent.
      But i never see the trasparency grid (like older version) in editing mode. In atrboard details the selected background is also transparent.

      If you are, then what are your Transparency settings in your Preferences -- is it set to Grid?

      Yes i leaved it same as default, grid is selected.

      What do you mean by partially transparent image? Do you see the background right around the image but the rest is transparent?

      Yes, in editing i see all background white, for example if i drow a circle with brush tool i see the circle on a white background. In export i see white bakground only under the circle.

       

      When you export as a PNG are you choosing PNG-24 with transparency?

      Off course.

      I think is an artboard related issue because if i don't use artboard all work well

        schroef
        schroef
        Inspiring
        January 6, 2021

        I ran into the same issue trying out some scripts. I noticed some wasnt acting properly. The issue seems related to the background of the artboards. When no artboard is select you normally also can set a global background. But we hardly see that since the transparency doesnt show per artboard.

         

        Using Windows 10 PS 22.1

         

        as a double check i first set a custom background color. Then hiding it, it should show the transparency grid now. Shows the background color of the outer frame. When i activate the artboard all is white while transparency is select.

         

        This is definitely an artboard issue. Notice how when i ungroup the artboard, the transparency grid show immediately. This is the same doc as the image above.

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