Skip to main content
P
pol_saturated
Participating Frequently
July 24, 2019
Answered

Photoshop brush delay + UI flicker using dedicated GPU - Windows 10

  • July 24, 2019
  • 4 replies
  • 2614 views

Hi!

I'm noticing a few annoying artifacts on Photoshop and After Effects when using dedicated nVidia GPU.

There are basically 2 things I notice across both apps:

- Display delay: When using a brush on PS, or anything that makes quick changes on the canvas, the preview fails to show the end result, until I make a new interaction on the app. For example, if I make a quick stroke, sometimes the tip of the stroke is missing, until I click again on the canvas. I attach a video demonstrating this.

- UI flicker: The brightness of the gray area surrounding the canvas seem to flicker occasionally. This happens both in Ps and Ae.

These problems only occur when using the dedicated NVIDIA GPU (that is the default). If I switch to the integrated graphics card, I no longer encounter these problems, but I would like to make use of the full power of the dedicated card.

All my display drivers, Windows and Adobe software are up to date. !

This is my system:

Dell XPS 9570 - Core i7 8750H - 16GB RAM

Inte UHD Graphics 630

nVidia GeForce GTX 1050 Ti with Max-Q Design  (Driver v431.60 DCH-type)

Windows 10 Home 1903

Video showing the display delay issue on Photoshop (some brush stroke tips not previewing correctly):

Video showing the display delay issue on After Effects (textbox fails to show last letter until I click again):

For some reason the UI flicker doesn't show on the screencasts, so I filmed it. You can see in this video how the brightness of the main area of the UI flickers when I click on different places:

Message was edited by: Sahil Chawla

This topic has been closed for replies.
Correct answer

I have the same Windows 10 build and same version of Photoshop, did you try adding PS and sniffer.exe to the Nvidia control panel

Also give resetting PS preferences a shot

4 replies

ermaneng
ermaneng
Participating Frequently
October 26, 2023

NVIDIA Control Panel / 3D Settings / Manage 3D Settings / Program Settings

 

- Select Photoshop from list

- Change Monitor Technology from GSYNC Compatible to Fixed Refresh

 

Then it is solved for Photoshop. 

andrewh9951657
andrewh9951657
Participant
August 13, 2019

did you resolve this issue...cause I am having the same issue but I am using PS and LR this is the video I took.... also running xps 15 9750

https://www.youtube.com/watch?v=TohI4hkNUxAhttps://www.youtube.com/watch?v=TohI4hkNUxA

P
pol_saturatedAuthor
Participating Frequently
August 19, 2019

Hey Andy,

No, I did not solve it. I settled by using integrated graphics.

I didn't expect this laptop to be so problematic.

Á
Álvaro Viñals
Participant
January 2, 2020

Happens also in my laptop, which does not even have integrated graphics (due to G-sync disabling them) and a GTX 980. I see it happening not only on Adobe apps but also on other programs with a similar UI (I think they might have been done with Adobe XD). I don´t even know what is the issue but same here, only disabling GPU acceleration makes it go away. 

A
Anonymous
July 24, 2019

Hi

Can't reply about the After Effects issue so maybe you should post that query here After Effects , but for Photoshop have you tried adding Photoshop.exe and Sniffer.exe to the 3D settings in the Nvidia control panel.

I have the same card as you and don't experience any issues with brush lag, although I have my Intel GPU disabled in the BIOS

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
July 24, 2019

Hi there,

That shouldn't be happening, let's make it right.

Could you please let us know the exact version of Photoshop and the operating system you're working on?

Also, could you try disabling the inbuilt gpu and then check if you experience the same issues with the dedicated gpu? Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues


Have you checked if there is any update available for the dedicated graphics card?

Regards,
Sahil

P
pol_saturatedAuthor
Participating Frequently
July 24, 2019

Thanks guys.

Photoshop version is 20.0.5

OS is Windows 10 Home 1903 build 18362.239

I have the latest drivers for the graphic cards, there are no newest updated.

I was hoping that I woudln't need to disable the whole inbuit GPU in the BIOS, since that's the one that apparently is working right.

A
Anonymous
Correct answer
July 24, 2019

I have the same Windows 10 build and same version of Photoshop, did you try adding PS and sniffer.exe to the Nvidia control panel

Also give resetting PS preferences a shot

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices