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Photoshop can not open my file due to a program error

Community Beginner ,
Jul 10, 2020

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I created a logo for my brand and probably an hour and a half after creating the file, I was given an error message "Can not open "....." due to a program error." I am on the latest version of photoshop and MacOS High Sierra. I can open the file in illustrator but i can't manipulate the layers. It just comes up as a background layer, but the full image of the file is there.

 

If you can offer any assistance i would greatly appreciate it. 

I have roughly over 600GB of space. I solved this issue by reverting back to a previous version of photoshop. It leaves me to believe that there is a bug in the latest version of photoshop.

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Photoshop can not open my file due to a program error

Community Beginner ,
Jul 10, 2020

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I created a logo for my brand and probably an hour and a half after creating the file, I was given an error message "Can not open "....." due to a program error." I am on the latest version of photoshop and MacOS High Sierra. I can open the file in illustrator but i can't manipulate the layers. It just comes up as a background layer, but the full image of the file is there.

 

If you can offer any assistance i would greatly appreciate it. 

I have roughly over 600GB of space. I solved this issue by reverting back to a previous version of photoshop. It leaves me to believe that there is a bug in the latest version of photoshop.

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Bug, Problem or error

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151

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Jul 10, 2020 0
Adobe Community Professional ,
Jul 10, 2020

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How much HD/Swap drive space do you have?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Jul 10, 2020 0
Community Beginner ,
Jul 10, 2020

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I have roughly over 600GB of space. I solved this issue by reverting back to a previous version of photoshop. It leaves me to believe that there is a bug in the latest version of photoshop.

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Jul 10, 2020 0
Adobe Community Professional ,
Jul 10, 2020

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It may just be as simple as a bad install. When you say you have over 600 GB of space - how much is your swap drive allocation for Photoshop and is it on the same HD as the application?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Jul 10, 2020 0
New Here ,
Oct 27, 2020

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I am having the same issue. I cannot create a new file, open original files or even close PSD without opening task manager. Checking on the recent updates for InDesign and other CS programs now. 

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Oct 27, 2020 1
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New Here ,
Nov 20, 2020

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I also am unable to open or otherwise work on/manipulate any files in Photo Shop, due to "program error" messages. I uninstalled the program and re-installed the program twice. Not sure how I can get back to an older version on my laptop. Will be looking around for more info./other options. "A problem with the newest version" does not solve my problem. Surely Adobe can do better than this. 

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Nov 20, 2020 0