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tylerm75932546
Participant
July 10, 2020
Answered

Photoshop can not open my file due to a program error

  • July 10, 2020
  • 5 replies
  • 1328 views

I created a logo for my brand and probably an hour and a half after creating the file, I was given an error message "Can not open "....." due to a program error." I am on the latest version of photoshop and MacOS High Sierra. I can open the file in illustrator but i can't manipulate the layers. It just comes up as a background layer, but the full image of the file is there.

 

If you can offer any assistance i would greatly appreciate it. 

This topic has been closed for replies.
Correct answer PECourtejoie

Hello, this issue should be cured by updating to Ps 22.1.1, as the "program error" is listed as corrected in the what's new document.

If the update does not show on your CC app, restart it and/or go to help/check for updates.

5 replies

K
keith5E82
Participant
July 24, 2023

I have up to date, on version 24.6 now and giving me same issues

    K
    Kevin McKee KJM Projects
    Participating Frequently
    December 31, 2020

    Also get the error when I try to close Photoshop - have to force close through the Windows Task Manager

     

    S
    sunreys
    Participant
    January 20, 2021

    Did you find a solution? I just started having this problem, but it was working fine before.

    PECourtejoie
    Community Expert
    PECourtejoieCommunity ExpertCorrect answer
    Community Expert
    January 20, 2021

    Hello, this issue should be cured by updating to Ps 22.1.1, as the "program error" is listed as corrected in the what's new document.

    If the update does not show on your CC app, restart it and/or go to help/check for updates.

    K
    Kevin McKee KJM Projects
    Participating Frequently
    December 31, 2020

    I Have the same issue - uninstalled and reinstalled but same thing

    S
    sld5
    Participant
    November 20, 2020

    I also am unable to open or otherwise work on/manipulate any files in Photo Shop, due to "program error" messages. I uninstalled the program and re-installed the program twice. Not sure how I can get back to an older version on my laptop. Will be looking around for more info./other options. "A problem with the newest version" does not solve my problem. Surely Adobe can do better than this. 

    W
    wilson.leite
    Participating Frequently
    December 21, 2020

    Tenho instaladas as versões 22.1 e 21.2.4. As duas estão com o mesmo problema (utilizo um Mac).
    [I have installed versions 22.1 and 21.2.4. Both have the same problem (I use a Mac)]

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    July 10, 2020

    How much HD/Swap drive space do you have?

    T
    tylerm75932546Author
    Participant
    July 10, 2020

    I have roughly over 600GB of space. I solved this issue by reverting back to a previous version of photoshop. It leaves me to believe that there is a bug in the latest version of photoshop.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    July 10, 2020

    It may just be as simple as a bad install. When you say you have over 600 GB of space - how much is your swap drive allocation for Photoshop and is it on the same HD as the application?

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