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Daniel.br
Known Participant
June 18, 2014
Question

Photoshop cc 2014 crashing

  • June 18, 2014
  • 44 replies
  • 41125 views

Photoshop cc 2014 crashing as soon as you turn it

windows 8.1 64 bit hebrew

    This topic has been closed for replies.

    44 replies

    edward12861
    Participant
    June 24, 2014

    I had the same problem and solved it when I updated the AMD radeon graphics card. Hope this helps.

    vicdroids
    Participant
    June 24, 2014

    Sup guys, for me, all CC 2014 apps were crashing (PS, EN, PR, AE & AI)  So I pretty much started from scratch, then I finally got all my CC2014 apps to work.


    Here's what I did:

    >Uninstalled all CC apps (since I was updating CC to CC 2014)

    >Uninsalled all CC 2014 apps

    >Uninstalled CC App Manager

    >Downloaded & Ran Adobe_Creative_Cloud_Cleaner_Tool> Clean All

    >Reinstalled CC App Manager

    >Reinstalled desired CC2014 aps

    >Ran Whatever Windows Updates were to be installed

    >Went on NVIDIA's site and detected that both my Graphics Card required an update

    >Restart> They still crashed

    >Renamed SLCache to SLCache_old as suggested above

    >Got error 16 due to that^

    >Renamed SLCache_old back to SLCache

    >BAM they all work now.


    Long ass hassle but they all work now.
    I have a full wedding movie due on Wednesday so it was worth the couple hrs this BS took to get fixed.


    ------

    Alienware Aurora R-4

    Windows 8.1

    32GB RAM

    512GB SSD Boot

    Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz

    2x NVIDIA GeForce GTX 680

    scagg486
    Participant
    June 23, 2014

    Wow... Creative Cloud won't even uninstall. Just freezes at "Uninstalling Creative Cloud Desktop" window... been there for more than 30 minutes now. :-|

    Participant
    June 23, 2014

    So I'm also having Photoshop CC 2014 issues. It crashes about 5 seconds after launch. I've got Photoshop CC installed alongside, and it does ask if I want to migrate preferences and I have said no and yes, and it fails every time no matter the answer.  I also tried starting it with CTRL+SHIFT+ALT to delete the settings file to see if that helps; it doesn't. I've signed in and out of Creative Cloud, I only have the one video card, with no integrated video and it's a AMD Radeon with the latest drivers. I'm using Windows 7, SP 1 64-bit.  I did have initial trouble installing it and it told me to repair Microsoft Visual C++ 2012 Redistributable x86/x64 before it would install. Which i did.

    Participant
    June 23, 2014

    Okay so it was probably a multi-prong issue. Even though Microsoft and AMD said my driver was up-to-date, Dell said it wasn't. Plus my bios needed updating. So definitely check your computer manufacturers website. Everything is fine now.

    Richg0811
    Participant
    June 23, 2014

    I'm having the same problem.  Photoshop shuts down right after splash screen is displayed.  I tried updating the drivers and that worked - for a minute.   I rebooted, started PS and it started up just fine.  I then ran Lightroom and PS immediately shut down and is now back to the same problem.

    Adobe needs to get this figured out ASAP.

    Pragya Kandari
    Adobe Employee
    Adobe Employee
    June 23, 2014

    Richg8011,

    Please try the following:

    Rename SLCache to SLCache_old from these location to fix the issue.

    Windows 64: C:\Program Files (x86)\Common Files\Adobe

    Windows 32: C:\Program Files\Common Files\Adobe

    Mac:

    /Library/Application Support/Adobe

    Once done launch Photoshop.

    Let us know how it goes.

    -Pragya

    scagg486
    Participant
    June 23, 2014

    None of this is working for me. My logs are saying something about a registration error, but I have a valid CC account. The programs all start up and then within 5 seconds, they crash and I get no error messages. Windows 8.1 / 64-bit

    hmdahl
    Participant
    June 23, 2014

    i am having the same problem on an hp running windows 7 professional. I don't know how to check and update my drivers or anything, and don't want to make the situation worse. can anyone help?

    Participating Frequently
    June 22, 2014

    I'm having the same issue with a Sony Vaio laptop running windows 7 Professional.  I have an Intel Graphic card, but it indicates my drivers are up to date.

    Chris Cox
    Legend
    June 22, 2014

    Did you update the drivers from Intel's website?

    Or are you checking the years-out-of-date drivers from Sony and Microsoft?

    lichtstreif
    Participant
    June 21, 2014

    Worked fine with me as well... update the nvidia drivers.

    Emjay1969
    Participant
    June 21, 2014

    I have the latest drivers and I don't have an onboard card to cause any conflicts, photoshop still doesn't work for me. 
    I do hope Adobe are doing something to rectify this problem. 

    Participant
    June 21, 2014

    Disabling the graphics card worked for me too, except i couldn't live without it so i enabled it. I enabled it about an hour ago and photoshop is still working!! Thanks kbristo

    Participant
    June 19, 2014

    I tried this too... I'm using a ATI HD Radeon, i updated the drivers, tried to disable like kbristo said but nothing... I was working with a Mac before, but many softwares of creative cloud crashes.  Many people said: That is a problem of OSX, it's not responsability of Adobe. Now so many problems with windows.

    I will be honest... The conference of yesterday was a BIG FAIL, everyone saw the audience reactions, one thing or other ok, but the majority of releases are simples updates. A two hours event to present a digital pen?

    Adobe unfortunately have fear to launch a true 3d software. Many investiments in the 3d plataform of photoshop , realy people? A 3D Printing of a photoshop vector? Are you kidding me?  Guys you are soo amazing for be limited to this... Adobe needs a 3D plataform now! The cloud is a amazing idea in my opinion, but the apps need work well, in Mac and Pc. Invest in what really matters and not make a event like yesterday. I'm embarrassed for this, cause I'm a great fan of your work.

    Sorry for my English!

    thx