Skip to main content
danya8675309
Participating Frequently
July 24, 2019
Question

Photoshop CC 2015.5 Doesn't Recognize CR2 files? [OSX]

  • July 24, 2019
  • 2 replies
  • 1474 views

I updated photoshop CC 2015.5 (v 17.0.2) through my creative cloud and now I can't open CR2 files. When I click Photoshop CC-- About Plugin-- Camera Raw, a pop up comes up and says "Could not complete the Camera Raw command because the file was not found." Why am I suddenly unable to open this file type/why is the plugin suddenly gone? Is there a way to revert back to before the update so that I can open this file type again?? When I look in my installed apps on my creative cloud page, it says that I have Camera Raw CC (v 9.6.1) downloaded.

I tried downloading camera raw 10.5 and 11.3 from here (Camera Raw plug-in installer ) but it won't let me because it requires OSX version 10.11 or later. I am honestly not good with computers/don't understand any of this, I just need to edit these photos for my business. Someone please help!!

This topic has been closed for replies.

2 replies

Jeff Arola
Community Expert
Community Expert
July 25, 2019

What version of macOS/OS X are you using?

Which model canon camera are the cr2 files from?

JJMack
Community Expert
Community Expert
July 25, 2019

The current version if ACR is:

JJMack
danya8675309
Participating Frequently
July 25, 2019

When I click Help--About Plug Ins--Camera Raw, I get a pop up telling me "Could not complete the Camera Raw command because the file was not found."

I am guessing that when I updated the app the plugin was somehow deleted?

Also Jeff- I am using mac OSX version 10.9.5 and my camera is a a Canon EOS REBEL T5i

Thanks for your patience, I don't know much about any of this stuff.

Jeff Arola
Community Expert
Community Expert
July 25, 2019

Here is the camera raw 9.6.1 installer. It's the newest camera raw that will install on mac os x 10,9

http://swupdl.adobe.com/updates/oobe/aam20/mac/PhotoshopCameraRaw8-8.0/9.6.147/setup.dmg