Participant

Answered

Photoshop CC 2017 doesn't work on Windows 10

Forum|Forum|9 years ago
November 5, 2016
11 replies
37432 views

Goodevening,

I've just updated my Ps to the latest version. At the beginning it seemed working, but it can't open any files. I've tried to open old psd, a new psd, raw, tiff, jpeg and the result is always the same: nothing happens!

If I try to open the file double clicking on it or with file / open nothing happens. But when I use Lightroom to open a file with Ps it gives me an error: it says that Photoshop CC 2017 can't be started.

I've learn another discussion, saying that unistalling an extension of Google Chrome could solve the problem, but I've nothing install.

How can I solve?

This topic has been closed for replies.

Correct answer JJMack

Use the Creative Cloud Cleaner Tool to solve installation problems

A

Anonymous

I tested. Working fine for me.

A

Asendus

Participant

I'm sorry, I should be more precise. Image Extraction using the "Select

and Mask" technique does not work.

Jon

B

BTBusbee

Participant

I was having the same issue as everyone else, trying to edit an image from Lightroom into PS and PS would not do anything, it would open but then nothing. Even when I tried PS alone still nothing. So I was getting message that said that my Vram was not enough to run 3D and I know I have 2gigs on my single graphics card. In addition to using both DVI ports on the graphics card I also had a monitor cable connected to my integreted onboard video VGA port running to a VGA switch box. I have two desktop monitors and a 40" flat screen connected using a VGA switch box. So what was happening was that PS "saw" an active signal coming from my onboard video and I guess ignored the graphics card and therefore thought I didn't have enough Vram. I disconnected the VGA and bam, PS now works flawlessly!!! It "sees" the graphics card ram now and opens images anyway i want to. Where the 3D settings before were inactive now they are active and functioning.

Hope that helps some of you, good luck.

S

susanc68132279

Participating Frequently

Thanks, when i tried to update it a pop up came up and said the computer has the latest version so I figure that was accurate. I'll go to the link and give it a go.

PS did finally opened after 14hrs, I'm now scared to close it incase I dont get to use it again for another 14hrs, I'm not sure if it was something I did or not.

I'll try what you have suggested. Thanks

S

susanc68132279

Participating Frequently

Hi,

I now have the most up to date graphics driver and still Photoshop wont open.

Nancy OShea

Community Expert

Did you restart your computer yet?

Photoshop Restore Preferences:

Windows - hold down CTRL+SHIFT+ALT while double-clicking the PS icon. At the prompt, hit yes to restore preferences.

Nancy

Nancy O'Shea— Product User & Community Expert

S

susanc68132279

Participating Frequently

Seems I'm also having problems. Please can someone help. Updated windows lastnight and installed latest photoshop cc and now photoshop won't open, it's just stuck on the opening window. Tried uninstalling and reinstalling, tried installing an earlier version, updated graphics device. Still won't open, been trying for 4 hours now!

Prior to last nights updates had no problems. Lightroom is working fine.

Can anyone help with this issue ?

jbm007

Community Expert

What does stuck on opening window mean? Does PS become unresponsive?

Are you on the fast ring windows update?

Do you have the latest video card driver installed from the manufacturers website?

Did you try R-clicking the icon and select "run as administrator" in the properties menu?

JJMack

Community Expert

Photoshop CC 2017 works with Windows 10 preview build 15007. It just has the know CC 2017 bugs.

JJMack

abscondAmiably

Participant

I'd like to add, as well.

I wanted to install Photoshop CC 2017, but it stopped around 67% saying that the specified path already exists. I then uninstalled the instance of Photoshop 2017 that was on my computer. It still wouldn't let me install. I then looked at where Creative Cloud wants to install Photoshop, and tried to delete the folder manually. It came down to deleting subfolders until I encountered a folder called "extensions," which still has not been within acceptation of being deleted, as I "do not have permission," even as an admin. I ran several programs that would gain me access and then Cloud Cleaner, to no avail.

Adobe, please do not tell me you created this set of programs to act as a type of virus... because this is essentially what you've done. I cannot delete this, even with your software.

- AA

JJMack

Community Expert

Try using the offline installer. Keep Adobe Photoshop up to date

Download Creative Cloud apps

JJMack

D

djvow

Participant

I was getting the same error message - I removed a program called "Lavasoft" and photoshop worked on my PC!! - I need to move back to MAC never had an issue with them

JJMack

Community Expert

Post your Mac crash reports. Some mac user may be able to help you if you provide your crash repots.

JJMack

jayt67

Participant

I'm having an issue with cc 2017 freezing when trying to open a cr2 file directly. exporting to cc 2017 from lightroom works fine. This is the error I'm seeing.

Source
Adobe Spaces Helper.exe

Summary
Stopped working

Date
‎1/‎3/‎2017 10:17 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Adobe Spaces Helper.exe
Application Version: 0.0.0.0
Application Timestamp: 583e8a7d
Fault Module Name: libcef.dll
Fault Module Version: 3.2526.1347.0
Fault Module Timestamp: 572d0cf0
Exception Code: c0000005
Exception Offset: 0000000002656a65
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 1033
Additional Information 1: d3d2
Additional Information 2: d3d2259732a1864db08bdb8f29a8b9e0
Additional Information 3: ae61
Additional Information 4: ae61f49ec74528b9483ba512cbab59dd

Extra information about the problem
Bucket ID: 973bb1228f190519b844d4b001b1b2d3 (120631883525)

M

mattil45178144

Participant

I have also problem with Photoshop 2017 after I have updated it. I'm paying every month about to have Photoshop but it doesn't work and I have works to do... I don't know what to do? Lightroom works fine.

JJMack

Community Expert

How does CC 2017 not work? Does CC 2017 crash? If it does look at the crash report and report what the failing module is here.

JJMack

M

mattil45178144

Participant

when I'm starting photoshop 2017 there gomes announcment: "Photoshop 2017 stoped working, windows is trying to solve problem" .

But there comes any crash report... Lightroom is working without any problems... Photoshop has been working without any problems untill last update...

Z

zander1119

Participant

I've tried all of these solutions to no avail. My programs were working up until the Windows 10 update.

JJMack

Community Expert

Perhaps we can help however its up to you. I have many versions of Photoshop running on Windows 10, CS2 CS6, CC, CC 2014, CC 2015, CC 2015.5 and CC 2017. What is happing in your environment. If you actually tried everyting correctly I would think Photoshop would be working for you too.

Supply pertinent information for quicker answers

The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
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JJMack

G

goodjimr

Participant

Unfortunately, the cleaner tool did not work for me. No way to start Photoshop 2017 for more than two or three seconds on both of my Windows 10 machines. Lightroom 2015 works fine.