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Participant
June 28, 2017
Answered

Photoshop CC 2017 Freezes on Save

  • June 28, 2017
  • 1 reply
  • 9016 views

Hey everybody,

I'm on a new Windows 10 Pro PC with a fresh install of Photoshop 2017 CC, and Photoshop freezes whenever I attempt to save a file. A few details:

  • The only way out of the freeze is to ctrl+alt+del
  • This freeze seems to wipe out my recently set preferences. I get the "New Library from Document" pop-up every time I reopen PS, in spite of routinely marking it "Don't Show Again"
  • There's no hang, just instantly frozen and Photoshop is immediately labelled "Not responding" in the task manager.
  • This happens whenever I save a document, be it ctrl+s or File -> Save.
  • Save As seems to work, albeit sporadically, and while Photoshop is still responsive after a Save As it won't let me close out of PS via anything but the task manager.

This is a fresh install, the only settings I changed were selecting a scratch disk and increasing the amount of history states to 200. I've reset both and the issue persists.

Anybody have any ideas?

    This topic has been closed for replies.
    Correct answer JJMack

    Sound like an install issue. Use the Creative Cloud Cleaner Tool to solve installation problems

    1 reply

    JJMack
    Community Expert
    JJMackCommunity ExpertCorrect answer
    Community Expert
    June 28, 2017
    Nope3000Author
    Participant
    June 28, 2017

    Thank you! That solved my saving problem.

    Still having some issues with Photoshop overall, but I'm putting those down to Windows rather than the app itself.