Participant

Question

Photoshop CC 2018 (and 2019) extremely slow

Forum|Forum|8 years ago
January 10, 2018
49 replies
58038 views

Hey guys,

I have a 2017 27" iMac, specs:

4.2 GHz Intel Core i7

40 GB 2400 MHz DDR4 RAM

Radeon Pro 580 8 GB Graphics

This machine shouldn't break a sweat with Photoshop, however Photoshop is performing the worst I've ever encountered this example is only a 350mb Photoshop file, with about 56 layers (most flattened with a mask) in 20 groups and 5200x3500px.

• When using a brush or eraser tool, it lags so much that it takes nearly a minute to complete the stroke – then doesn't even follow the stroke I made!

• Zooming in nearly crashes the file.

• After about 5 mins of trying, PS just stalls and wont do anything. Open Force Quit Apps and it doesn;t show PS as not responding either.

I've tried using it with the 'Use Graphics Processor' unticked and it runs even worse!

30gb of RAM alocated to PS.

Using default History & Cache

Scratch disk has 1.2tb spare

I never use flick panning or scrubby zoom, or any of those kind of features.

Would this benefit if I got an external SSD to use as a scratch disk?

What is going on here?

This topic has been closed for replies.

Show previous replies

Michael_f_21

Participant

I have the problem where I go to place an image it takes forever to load with The green bar and then when it finally loads all the way it won’t place is there a way someone can help me?

L

littletinyfish

Participating Frequently

Is it possible you are running a plug-in that is slowing it down? I noticed an immediate slowdown after I installed the ScriptListener plug-in. Once I uninstalled it, Photoshop went back to its speedy self.

Try uninstalling your plug-ins and re-installing them as you need them.

Mac OS:

Applications\Adobe Photoshop [Photoshop_version]\Plug-ins\

Windows:

(32 bit): Program Files (x86)\Adobe\Adobe Photoshop [Photoshop_version] (32 bit)\Plug-ins\
(64 bit): Program Files\Adobe\Adobe Photoshop [Photoshop_version]\Plug-ins\

S

Sling_Shot13

Known Participant

Thank you, just thought I'd chime in. I'm having a lot of lagging after the update too, but I went to Applications, Adobe Photoshop, Plug-ins, General... nothing. No plug-ins.

I'm very frustrated with the brush lag I'm experiencing.

Hope to see a patch/solution to this soon.

B

Blueice1000

Participant

Same for me..... but the most noticeable is the near 5 minute wait for the print dialogue to appear when i need to print.
I then click printer settings> another 3 - 5 minute wait...
and so it goes until eventually printed the document.
This has ONLY started to happen since the latest update. I use PS every single day and print too and have never encounter this before.
Photoshop is still nice and quick.. but I did lose ALL my personal settings, brushes, fonts etc... this was a very unprofessional update from Adobe.
But the print settings at the mo is diabolically unusable.
Anyone else noticed this?

sarahk27907244

Participant

Since the latest Photoshop update, I've been experience brush lag. I have an XPS 13 and Wacom Intuos tablet. My setup exceeds the minimum requirements to run Photoshop, and I've tried the recommendations on the "Photoshop lags, freezes, or runs slowly" support page. I'm not sure what else to try.

R

rickycore

Participant

I paid 800 dollars for all of the apps...and I've had to DOWNGRADE to my CS3 versions to complete my work. Cost me 3 extra hours of work from all the crashing and slow performance. What a disappointment. I'll be requesting a refund if this doesnt get resolved. I look like a fool for telling my work to upgrade.

Short term answer is to uninstall and downgrade. They know about this issue and just deflect.

twinbrush

Inspiring

Aye, this CC subscription is getting beyond a joke. Every time a new update comes out paying customers have relentless, needless issues that infringe on our ability to do our jobs. There's no need for half of these updates, PS CC 2018 is virtually unusable for any creative professional, full of more bugs than the underside of a damp log. I'll be requesting a refund too and might very well wave goodbye to Adobe and move to Affinity apps instead.

Adobe mindset: 'Oh, thanks for all your hard earned money, shops closed now, f*ck off, bye bye.'

J

joelg19791143

Participant

This is my though exactly. And so far, affinity has been has powerful and so much more fast then adobe photoshop. I am starting to switch has this photoshop is just becoming a stupid joke. Illustrator is so buggy that i cant even work on my job without having to create 10 different files, similar project has gotten me no problem so far under affinity app. and even adobe premier pro and audition always crash on me for small job.... i am trying right now blackmagic resolve 15 and so far.... not gonna go back to adobe.... the only thing that keep me with adobe is the impossibility to get a company to make has much of a good program has indesign..... I'm waiting for 2019 for affinity.

A

Aunia Kahn

Participant

I am having the same issue. I just got a band new iMac and I just redownloaded Photoshop and my working is taking me 10X's what it should. So much lag in between operations,

A

Aunia Kahn

Participant

I did not know you could not edit, here is my edited version:

I am having the same issue. I just got a brand new iMac and I just redownloaded Photoshop and my working is taking me 10X's what it should. So much lag in between operations, simple things like zooming in and out. I was worried it was my new machine but I see this and also so another person I know on FB having the same issue.

G

guliguli

Participant

Try to install photoshop 2015.0.0 - it's last normally working version.

photoshop 20150529 r.88

twinbrush

Inspiring

Same for me. Just updated a week ago and it feels like Photoshop just got up and needs a dozen espressos. So slow to do a lot of even the most basic of tasks.

While I certainly can’t rule out the possibility of actual Photoshop issues mentioning your hardware proves nothing.

I'm sorry but that's just not true. If the hardware hasn't changed and the issues are arising since a software update, then you can pretty much rule out hardware, and rule in software being the core of the issue. I do get the point you're making though, but if hardware didn't matter it wouldn't be one of the first things the staff here want to know when a user encounters problems. I've been using Photoshop since Photoshop 7 and have it optimized to the hilt (right down to thumbnails off in the layers panel) and CC 2018 is like swimming uphill through tar.

Gonna give it another day and then doing what Lurial has done and downgrade to CC 2017 again.

L

Lurial

Participant

Just chiming in that CC 2018 is also extremely slow for me despite having a computer that should be able to handle it easily - even on small files. It hit the point where it was too frustrating to use and I downgraded to CC 2017, which was lightning fast in comparison.

B

baz49

Participant

Hmm, funny you should say that. I have also noticed that Photoshop CC 2018 is extremely slow to respond. So much so that i thought it had frozen up on me. Just trying to get it to print an image and selecting printer profiles seems to cause wait times of a minute or more for a response to a mouse click.,. I also have a copy of CS5 which is so much quicker by comparison. I have a 6 core cpu and plenty of RAM so its not a hardware issue. Very strange

c.pfaffenbichler

Community Expert

I have a 6 core cpu and plenty of RAM so its not a hardware issue. V

While I certainly can’t rule out the possibility of actual Photoshop issues mentioning your hardware proves nothing.

What are Photoshop’s performance related settings?

https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

B

baz49

Participant

Many thanks for the link. I have made appropriate performance adjustments and will see how I now get on.

c.pfaffenbichler

Community Expert

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

And what, aside from turning off GPU usage, have you tried with regard to Performance so far?

https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

As for the brush behaviour have you tried turning off Smoothing? (Though I think I have observed possibly similar brush »catch-ups« myself with no connection to that feature.)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded