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R
richardg93196998
Inspiring
November 27, 2017
Answered

Photoshop CC (2018)

  • November 27, 2017
  • 1 reply
  • 8981 views

Fighting with this problem for over a week.  When I try to open Photoshop CC (2018), the windows opens and the program starts loading until it gets to initializing.  Then I get at one point that the preferences file is invalid (file was deleted).  If I delete the "Adobe Photoshop CC 2018 Settings" folder either manually or by holding the Ctrl-Alt-Shift option (and choosing to delete the Photoshop Settings File) when clicking on the open application button, I then get the "could not initialize Photoshop because of a disk error".  I maintained CC (2017) installed during the update and it opens fine.  The only problem is with CC 2018.

I have tried to uninstall all Creative Cloud apps and then use the CC cleanup tool, then reinstall but I get the same problem.  I have restored a full drive image, all the way back from prior to CC 2018 being released-CC 2017 opens fine but when I update to CC 2018 via the application manager, all the same problems continue.

Ideas?

This topic has been closed for replies.
Correct answer Terri Stevens

I actually have tried many of these actions previously.  However, I did just retry it.

I uninstalled all the CC items I could find via the control panel, this included Photoshop but also bridge, extension manager, lightroom CC and lightroom cc classic.  I then removed creative cloud application itself.

Rebooted.

Ran the Creative Cloud cleanup tool.

Rebooted.

Reinstalled Photoshop CC 2018 from the Prodesigns Tool website.  I had actually found this direct download yesterday and downloaded the installer.  Ran it today to reinstall Photoshop.

Set the compatibility check for run as an administrator.

Open Photoshop.  UAC window comes up as commented.  Goes through scan for presets.  Gets to initialize.  Hangs for a minute, then "Could not initialize Photoshop because of a disk error."


Try starting Windows in 'Safe Mode' This may narrow down what is going wrong as that mode loads a restricted number of drivers. Also how much free space is available on your hard disks and is it possible they are heavily fragmented?

1 reply

A
Anonymous
November 27, 2017

It seems you are on a Windows PC - which version?

Compare the system requirements: Photoshop system requirements and a bit down the page the graphics processor requirements.

Another cause of issues can be missing permissions or (admin mode) or network settings, such as for a NAS.

Fenja

R
richardg93196998Author
Inspiring
November 27, 2017

Yes, I am using Windows 10 Pro, 64-bit, with 32gb of RAM and a EVGA GTX 1060 video card with 6gb of RAM on the card.  The PC is a i7-6800K @ 3.4Ghz.  I would think my system is more than capable. 

As for permissions, the program is installed on a 1TB SSD and when I open the program, I right click and run it as administrator. 

???

R
richardg93196998Author
Inspiring
November 28, 2017

I don't understand how starting with a fully functioning Photoshop CC (2017) and then upgrading to Photoshop CC (2018) {and choosing to leave the old version installed}, that 2017 stills opens and functions fine but 2018 will not open/initialize stating that I have a disc error.  What is the disc error and how can it be affecting 2018 but 2017 is fine?

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