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Participant
March 19, 2019
Question

Photoshop CC 2019 WON'T LAUNCH

  • March 19, 2019
  • 3 replies
  • 8698 views

I subscribed and installed Photoshop CC 2019 yesterday through Creative Cloud.

After installation, I tried to launch Photoshop CC 2019 but nothing happened.

I tried to launch it via creative could and outside creative cloud (meaning CC wasn't running).

I ran it as administrator and also ran compatibility troubleshooter but to no avail.

I've been searching answers in the internet but nothing really helped my problem.

Please, if anyone can help me. This is so frustrating and time consuming.

Here's my laptop specs:

Acer E5-471P-36E6

Processor : Intel Core i3-4005U Processor (3M Cache, 1.70 GHz)

Memory : 4 GB of DDR3L system memory

Storage : 1TB 2.5-inch 5400 RPM

Display Screen : 14-inch HD Touch 1366 x 768 resolution Acer CineCrystalTM LED-backlit TFT LCD

Graphics : Intel HD Graphics 4400

Optical : 8X DVD-Super Multi double-layer drive

Network Interface

WLAN : Acer InviLinkTM NplifyTM 802.11b/g/n wireless LAN

WPAN : Bluetooth® 4.0

LAN : Gigabit Ethernet, Wake-on-LAN ready

PS: I had been using CS5 Extended for a long time without any issues but lately

my CS5 won't launch anymore. I searched and tried so many troubleshooting and reinstalling

but nothing happened.

This topic has been closed for replies.

3 replies

dpl2387
Participant
June 8, 2019

Photoshop recommends at least 8 GB RAM.  Your specs show you have 4.  Maybe thats the problem?

davescm
Community Expert
Community Expert
March 19, 2019

Hi

What operating system (exact version) are you using? Are you getting any error messages when you try and launch Photoshop?

Dave

Kadena13Author
Participant
March 19, 2019

Hi Dave, no error messages. It just wont launch, nothing is happening.

davescm
Community Expert
Community Expert
March 19, 2019

Hi

What operating system and version?

Dave

Trevor.Dennis
Community Expert
Community Expert
March 19, 2019

Kadena13  wrote

I subscribed and installed Photoshop CC 2019 yesterday through Creative Cloud.

After installation, I tried to launch Photoshop CC 2019 but nothing happened.

Hi.  It sounds like you need to run the cleaner tool. 

Uninstall Photoshop.

Run the cleaner tool.

Restart your laptop.

Run the Application Manager as Administrator

Install Photoshop.

Use the Creative Cloud Cleaner Tool to solve installation problems

I hope that fixes it for you, but come back and let us know how you got on.

Good luck.

Kadena13Author
Participant
March 19, 2019

I will try this now and revert to you.