Community Expert

Question

Photoshop CC 2020 Freezes at Random Saving Percentages

Forum|Forum|6 years ago
November 23, 2019
4 replies
1760 views

Whenever I try to save projects as .PSD files onto an external hard drive, the program begins saving and then freezes progress at a random percentage each time. It begins to write the .PSD file but then creates a corrupt/incomplete file on the drive which cannot be previewed or opened.

This, in turn, prevents my Mac from being able to remove the hard drive safely and I must shut down my computer entirely or unsafely remove the hard drive from my computer.

However, when I save my .PSD files to a local hard drive, it works perfectly fine.

Program: Adobe Photoshop CC 2020 21.0.1

Computer: MacBook Pro Early 2015

Operating System: MacOS Catalina 10.15

This topic has been closed for replies.

Manuelino

Participant

It's been happening to me constantly in the last weeks. Working directly on external disks, photoshop freezes at 20% or 40% creating a corrupt file. Working in the internal disk goes fine, saving at the end on the external disk crashes again. Using Photoshop 2020 and Catalina.

JN_AD

Participant

Same here, Manuelino.

We want answers Adobe!!!!!!

G

GloMacD

Participating Frequently

I have used external drives for years both reading and writing from various programs. I still use them, and the ONLY program giving me the issue of freezing when saving is Photoshop 2020. We can blame Catalina, but then that should mean that other programs have the same issue, and that's just not the case for me. Including Illustrator and inDesign. They all save perfectly well to an external drive. So I would have to conclude that it's a Photoshop issue. Interesting that Adobe encourages you to save to the hard drive first and then move it, when in their model, saving directly to the cloud is prominent. Perhaps the answer lies in the coding that makes that happen?

D Fosse

Community Expert

"We can blame Catalina, but then that should mean that other programs have the same issue, and that's just not the case"

"We can blame Photoshop, but then that should mean that other MacOS versions have the same issue, and that's just not the case."

See, you can't use this kind of simplified logic. It's more complex than that. It's clear that something changed in Catalina. That doesn't necessarily mean it's Apple's fault - but it means the interaction between the two needs reworking, probably by both Apple and Adobe.

The rules have changed. That's fair enough, and Adobe needs to play by those rules if they still want to operate on the Mac platform. Maybe Adobe didn't keep their eyes on the ball, maybe Apple didn't inform Adobe well enough in advance. We won't know.

The point is that it's probably nothing so simple as a "bug" on one side that can be fixed easily. Then they would have fixed it long ago.

M

Mebar

Participant

I have the same experience. Can I humbly ask from Adobe to give us answers here? 😞

D Fosse

Community Expert

You might want to ask Apple too. This happens to Catalina users.

And of course the standard answer: Saving directly to external is not good practice under any circumstances.

Bojan Živković11378569

Community Expert

From what I know about this topic, Adobe is recommending to always save files on local drive then to move them on external drive.

D Fosse

Community Expert

Agreed. Saving directly to an external drive is always risky.

That said, there may well be a Catalina issue at play here. It should normally work.

D

Daniel Livingstone

Author

Community Expert

I'm also pretty sure it's a Catalina issue. It started happening when I updated the OS, right before Photoshop went to 2020.

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