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Kevbot87
Inspiring
December 8, 2020
Question

Photoshop CC 2021 Update Glitch: Tools Stop Working Randomly

  • December 8, 2020
  • 4 replies
  • 2351 views

I recently updated to PS CC 2021. Ever since my update I have been experiencing a sporadic glitch where the cursor becomes stuck on the selection arrow. After this happens I am unable to switch to another tool or use any of the tools. I'm also unable to zoom in/out or move around the canvas. All I can do is save the PS file, close, reopen, work, and wait for the glitch to come again. 

 

The glitch typically occurs every 10 - 20 minutes or longer. Luckily, the PS file is able to be saved, but the malfunction is a constant distraction and nuisance. Dear Adobe, please take the time to observe this malfunction closely and provide support. Thanks!

 

I am happy to provide any information to help the cause. I run a 2019 iMac i9, 64gb RAM. My PS CC is updated to the latest version. 

    This topic has been closed for replies.

    4 replies

    pentagramwookie
    pentagramwookie
    Inspiring
    October 11, 2021

    This bug is also happening in Windows.

     

    Here's another thread about the same bug:

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-stops-working-cursor-unexpectedly-changes-to-quot-arrow-quot-and-stays-that-way/td-p/11077747

     

    The quickest workaround is 'Window > Arrange > New Window for your doc...' Saving closing and reopening the document seems to work too.

     

    Hopefully it gets fixed soon.

      ragehenri
      ragehenri
      Participant
      January 7, 2022

      Thanks for the tip! Previously I quit Photoshop, then realized that I could save, close the document and re-open it again but I hadn't realized I could just open a new window for the document. And while it's not a permanent fix, it's still better than those previous workarounds.

      R
      ralpha50832223
      Participant
      March 12, 2021

      I have the same issue on windows 10 with a 1080ti. Exactly what you are experiencing.

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      December 8, 2020

      Try this - go into performance and turn off Use Graphics Processor.

      If you can't uncheck it - turn on Use Legacy Compositing.

      K
      Kevbot87Author
      Inspiring
      December 8, 2020

      As I mentioned above, I have re-downloaded PS CC 2020 21.2.4 and things seem to be working so far. I currently have the Graphics Processor on with this version. Are you referencing CC2021 when saying to turn off the Graphics Processor? 

       

      For reference, does PS run just as smoothly without utilizing the GP in general? (Regardless of glitch). 

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      December 8, 2020

      Yes 2021.

       

      GP is utilized by a number of processes so turning off is more of a hot fix band aid, not a permanent solution. I haven't seen anything definitive from Adobe on if the Radeon Pro 580 isn't supported.

       

      I do know that 2021 upped the requirements for GPU cards so it could be that either your version of the 580 doesnt support Metal (which would be odd considering its a 2019 imac).

      K
      Kevbot87Author
      Inspiring
      December 8, 2020

      UPDATE: This glitch is now happening constantly. Can't work on PS CC 2021 Version 22.0.1. I am doing very basic collage work - utilizing filter masks, brush tool, clone tool, selection tool, etc.. I am now unable to operate on this program.  

        K
        Kevbot87Author
        Inspiring
        December 8, 2020

        UPDATE: Contacted Adobe support and did screen share to show them the glitch. The agent said my graphics card may potentially be causing the glitch with the latest 22.0.1 version. This theory is not 100% concrete however. I have a Radeon Pro 580x 8 Gb graphics card in a new 2019 iMac. I was informed by the agent that I can run PS without the graphics card in 22.0.1 or downgrade to an earlier version (and use graphics card). I have downgraded back to PS 2020 21.2.4 version for the time being and have not experienced the glitch yet.

         

        Hopefully Adobe will figure out the root of this problem with the latest PS versions and future updates.

        K
        Kevbot87Author
        Inspiring
        December 8, 2020

        What Mac OS are you currently running?


        Hi Kevin,

         

        I am currently running Catalina 10.15.7. I have not updated to Big Sur (slowly reading reviews). 

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