Photoshop CC Crashes

Question

Hi,We have some issues with our Photoshop CC:1) We have few crashes a day (we are sending all the crashes reports). 2) We get an error while dragging objects (it comes and goes). Photoshop massage is: "Could not use the move tool because of a program error".3) Texts are disappearing and the fonts are installed on the computer (again, not all the time). 4) It's freezes sometimes when we copy objects from Illustrator.We are using the Photoshop mostly for digital design (websites, application, etc.) as part of the Creative Claud.The PC configuration is: -Intel(R) Core(TM) i5-4592 CPU @ 3.30GHz- 8GM (RAM)- Windows 10 (64-bit)Any ideas? Thanks,Reely

Anonymous · Accepted Answer

An error from Windows Event Viewer :General tab:Faulting application name: Illustrator.exe, version: 22.0.1.249, time stamp: 0x59f2435fFaulting module name: ucrtbase.dll, version: 10.0.16299.125, time stamp: 0x70f70cc4Exception code: 0xc0000409Fault offset: 0x000000000006b70eFaulting process id: 0xd10Faulting application start time: 0x01d3b3b40497d7a6Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows\Illustrator.exeFaulting module path: C:\WINDOWS\System32\ucrtbase.dllReport Id: c75bfab4-8a3f-4bea-b737-e4cfbe573433Faulting package full name: Faulting package-relative application ID:  -EventDataIllustrator.exe22.0.1.24959f2435fucrtbase.dll10.0.16299.12570f70cc4c0000409000000000006b70ed1001d3b3b40497d7a6C:\Program Files\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows\Illustrator.exeC:\WINDOWS\System32\ucrtbase.dllc75bfab4-8a3f-4bea-b737-e4cfbe573433ucrtbase.dll looks to be related to Microsoft Visual Studio C++Have a look at this threaducrtbase.dll Issues anyone have a Fix for this. Please help Cant launch Premiere

TZUR - UX Design · Answer

Thank you,

We tried the resetting, and we also tried uninstall it.

The Photoshop version is 19.1.0

Here is an update of the post, maybe it will be clearer:

We have some issues with our Photoshop CC:

1) We have few crashes a day (we are sending all the crashes reports).

2) We get an error while dragging objects (it comes and goes). Photoshop massage is: "Could not use the move tool because of a program error".

3) When we open an exciting PSD file and trying to change text, We get messages that there are missing fonts, although we have them installed on the computer (again, not all the time).

4) Texts are disappearing when we open exciting PSD file, or while working, but They shows again once we click with the text tool on the layers

5) It's freezes sometimes when we copy objects from Illustrator.

We are using the Photoshop mostly for digital design (websites, application, etc.) as part of the Creative Claud.

The PC configuration is:

-Intel(R) Core(TM) i5-4592 CPU @ 3.30GHz

- 8GM (RAM)

- Windows 10 (64-bit)

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