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Photoshop CC on a High DPI display on Windows 8.1

Community Beginner ,
Nov 02, 2013

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I'm using a new Lenovo Yoga 2. The native resolution is 3200x1800. Most Windows applications use scaling to enlarge the menus and other aspects of their user interface. However, Photoshop CC is basically unusable at this resolution because it does not honor the scaling. I have to drop the resolution down to 1600x900 before launching Photoshop CC. Extremenly inconvenient.

Anyone else have this issue on Windows?

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Correct answer by Conrad_C | Adobe Community Professional

Adobe provided an answer in another thread on this forum this week that indicated that the problem is entirely with the unavailability of the necessary Microsoft APIs, and nothing to do with perceived Mac vs. Windows favoritism.

As I recall, resolution independence code also partially existed for a very long time in advance on the Mac but was not fully usable for several versions of OS X; apparently the introduction of Retina displays forced Apple to finally finish the job. So there wasn't a simple switch to throw on the Mac side either.

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Photoshop CC on a High DPI display on Windows 8.1

Community Beginner ,
Nov 02, 2013

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I'm using a new Lenovo Yoga 2. The native resolution is 3200x1800. Most Windows applications use scaling to enlarge the menus and other aspects of their user interface. However, Photoshop CC is basically unusable at this resolution because it does not honor the scaling. I have to drop the resolution down to 1600x900 before launching Photoshop CC. Extremenly inconvenient.

Anyone else have this issue on Windows?

Adobe Community Professional
Correct answer by Conrad_C | Adobe Community Professional

Adobe provided an answer in another thread on this forum this week that indicated that the problem is entirely with the unavailability of the necessary Microsoft APIs, and nothing to do with perceived Mac vs. Windows favoritism.

As I recall, resolution independence code also partially existed for a very long time in advance on the Mac but was not fully usable for several versions of OS X; apparently the introduction of Retina displays forced Apple to finally finish the job. So there wasn't a simple switch to throw on the Mac side either.

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LEGEND ,
Nov 02, 2013

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Seems like it's about time Adobe enabled the code that they did to support Mac Retina displays for Windows too. 

-Noel

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Adobe Community Professional ,
Nov 03, 2013

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This kind of sucks.  There was a fair lead time between the request for Retina display support and it happening, so add that to the time it has been implemented, and it adds up to significant amount of time.  I can't remember who, but an Adobe staff poster said they were working on a similar fix for Windows open ages ago.   I guess there isn't the same media attention as with the latest Mac Book Pros, so Windows user are a low priority.  It won't be the fault of the Development Team, who will be under instruction what and where to put the time in.  But it definitely leaves a bad taste!

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LEGEND ,
Nov 03, 2013

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The software will come.  I sure hope professional monitors in large sizes and with a couple hundred ppi are on the drawing boards somewhere.  What I would give to have 25 megapixels on a 30 incher.  Imagine being able to see your entire photo at 100% zoom, down to every detail.

-Noel

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Adobe Community Professional ,
Nov 03, 2013

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Adobe provided an answer in another thread on this forum this week that indicated that the problem is entirely with the unavailability of the necessary Microsoft APIs, and nothing to do with perceived Mac vs. Windows favoritism.

As I recall, resolution independence code also partially existed for a very long time in advance on the Mac but was not fully usable for several versions of OS X; apparently the introduction of Retina displays forced Apple to finally finish the job. So there wasn't a simple switch to throw on the Mac side either.

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LEGEND ,
Nov 03, 2013

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No disrespect to anyone involved, but clearly it's already possible to paint high density graphics on a Windows system.  Saying that the OS doesn't provide an easy way to port existing Adobe software isn't exactly putting the horse before the cart. 

Adobe rolls their own UI elements via some kind of platform independent control library, which now knows how to do high ppi on a Mac.  It would have been awfully short-sighted to implement all those changes in a way that only works on Macs.

-Noel

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New Here ,
Nov 03, 2013

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Adobe has made this excuse for years and years. Maybe it's valid, maybe it isn't. But from my perspective, Photoshop is basically unusable on my MacBook Pro with Retina display running Windows 8.1.  We know it is possible for applications to scale properly to respect high DPI settings on Windows, and Adobe charges a pretty penny for its products. Excuses like this are becoming intolerable.

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LEGEND ,
Nov 03, 2013

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  You're running a system combo no one can buy off the shelf, UnnDunn2.  That's known as riding the bleeding edge.

I'm curious...  How do most Windows applications in Windows 8.1 handle the scaling (you have to dial in a sizing option of Extra Large - 200%, or maybe a custom option of even more, right)?  Does it look nice and sharp in general?  I'll bet fonts are nicely formed.

Is there any way you could grab your desktop on that system showing various applications (e.g., File Explorer, IE, maybe a few older desktop applications, etc.), and post it here?  I'm really curious how things look with the ultra-dense display.

-Noel

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Explorer ,
Nov 04, 2013

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Oh and Noel, here's a screenshot taken from my Yoga 2 with a bunch of programs running.

Scaling is set to 200%. Some programs scale well and some don't.

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LEGEND ,
Nov 04, 2013

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Thank you for that, arcataroger.  I like what I see, though it's clear things can get very small for you (e.g., your CMD window or that little system tray pop-up).

Now if the display makers would just get to it and make 30" 200+ ppi display...  And not charge the price of a car for it.

-Noel

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Mentor ,
Nov 05, 2013

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Noel Carboni wrote:

Thank you for that, arcataroger.  I like what I see, though it's clear things can get very small for you (e.g., your CMD window or that little system tray pop-up).

-Noel

The CMD window in Windows can be easily customized by right-mouse clicking the window bar, and adjust the settings to a larger font, more lines, etc.

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LEGEND ,
Nov 05, 2013

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Of course, but he didn't have it set as such.

-Noel

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Advisor ,
Nov 08, 2013

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Excuse my ignorance in this area - can I seek some clarification from the Windows HiDPI users... before I buy a new laptop...

Take for example the new dell XPS 15 with its QHD+ 3,200 x 1,800 screen.

Could I set up the screen resolution in Windows to be 1,600 x 900 - ie 'half resolution'. Does that solve the problem - ie would that look just like a native 1,600 x 900 res screen?

Mike A.

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Explorer ,
Nov 09, 2013

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Nope. LCD screens have a native resoltion and look like crap when set to something different.

http://www.howtogeek.com/119117/htg-explains-why-using-your-monitors-native-resolution-is-important/

It'll make Photoshop functional in the meantime, but you'll hate yourself for having purchased a hidpi screen if you go that route.

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LEGEND ,
Nov 09, 2013

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Have you personally used one at exactly half resolution, Roger?  That might be an exception to the "rule" and really should be answered by someone who has tried it.  I haven't.

-Noel

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Explorer ,
Nov 10, 2013

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Just tried it. Same difference... extrapolated pixels, similar to upscaling in Photoshop.

Looks to my eye as (in)tolerable as any other non-native resolution. Is there something about 1/2 resolution that ought to make it special that I'm missing?

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LEGEND ,
Nov 10, 2013

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Well, yeah, I was thinking there's the possibility the monitor would map exactly one pixel to exactly two on the display, and the result would be as sharp as with a low ppi monitor at its native resolution.  But apparently it's not the case.

No doubt this depends on the monitor and controller.  Thanks for checking.

-Noel

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Explorer ,
Nov 10, 2013

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I see what you're saying. My guess (and it's only a guess) is that the smoothing algorithms, such as ClearType for text, rasterize and do sub-pixel smoothing for a certain resolution and it doesn't scale up well when you just double the pre-smoothed output at the monitor level. It's like taking rasterized, anti-aliased text and upsampling it instead of rasterizing at a higher resoution to begin with.

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Community Beginner ,
Jan 09, 2014

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The issue is that the internal manifest is reporting to the system that the app is high-dpi aware. And it is not. So it does not get properly scaled. The fix is here: http://surfaceproartist.com/blog/2013/12/11/hack-makes-photoshop-and-illustrator-readable-on-surface... It takes a very minor registry hack - adding a single entry to the registry - and saving a text file in your program files dir.

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New Here ,
Jan 10, 2014

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So what excuse does Adobe have for shipping a manifest that incorrectly reports its High-DPI support? Why are we forced to implement registry hacks when Adobe could implement and release this patch with minimal effort?

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LEGEND ,
Jan 10, 2014

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UnnDunn2, upon thinking about it that's actually a very good question.  Seems like at the very least it ought to be an option that users could select.

Perhaps Adobe has been exercising a bit of wishful thinking that their engineers would solve the problem in short order, since they HAVE essentially solved it for Apple Retina displays on the Mac side.  It's a bit hard to imagine that the work to do that was all Apple-specific.

Given that the "manifest hack" listed above would cause the document pixels to also be scaled up, there could be potential performance issues as well.  I only booted it up and tried it in a virtual machine to see if it would work; I didn't try running it that way for any length of time.

-Noel

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Jan 10, 2014

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That hack doesn't entirely work.

Again, we've been working with Microsoft on how to make UI scaling work correctly on Windows.   There were lots of problems to be resolved (not just in our code).  But we've been working on the issue for quite some time.

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Community Beginner ,
Jan 10, 2014

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The hack works fine. I understand that it scales the entire app up, which is not ideal as it is really the same as just changing the resolution of your screen. You will not be taking advantage of your high res screen. On the other hand, if I can't read the menus or see the icons, the app is useless to me. I have avoided using PhotoShop on this machine because it was so annoying. If you look at the date on a US dime, the menu text was about that size.

I understand that Adobe is working on a solution that will allow it to use the full resolution of a high dpi monitor and yet still be able to scale up the UI elements to a usable size. And I understand that this would be preferable. But in the mean time, the user should be able to choose between these two options.

It's my understanding that the internal manifest is reporting to Windows that the application is high dpi aware, which it seems to me is false, but I don't claim to fully understand what that means. At any rate, if this takes a longer time to fix, I strongly suggest making this a user-choosable feature. It would at least make the app usable to those on high dpi screens until this is fully worked out.

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Community Beginner ,
Jan 10, 2014

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The 'hack' works, the only thing that does not work is the icons which are blurry.

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Adobe Community Professional ,
Jan 11, 2014

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LukeW wrote:

The 'hack' works, the only thing that does not work is the icons which are blurry.

No, it doesn't, not if the image is scaled along with the UI. That defeats the whole purpose of a high-resolution display.

Yes, I understand that it makes the application at least useable, which it otherwise isn't, but that's precisely what defines it as a "hack" and not a "solution".

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Community Beginner ,
Jan 11, 2014

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The hack works. As long as you understand what it is doing, it lets you choose between an unusable UI that uses the full resolution of the screen or a usable UI that does not use the full resolution. Given that a lot of people are going through the lengths of changing their resolution anyway in order to make the UI usable, the latter choice is preferable to a lot of people. At any rate, it should be a user option until Adobe fixes it fully.

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New Here ,
Mar 03, 2015

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Dear Chris,

CS6 customer here having the same issue. I just paid hundreds of dollars for this software, and it is unusable to me. More so, the Adobe Photoshop rep that I spoke to by e-mail essentially told me that resolution of this issue will not be supported in CS6. That was the end of the conversation, in spite of me attempting to reach out for some workable solution.

I feel abandoned as a customer, and wish Adobe would either give me my money back or help me.

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Mentor ,
Mar 03, 2015

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I find it somewhat dishonest seeing that Adobe's marketing still does not mention retina screen incompatibility in the system requirements of CS6 (for Windows, I believe?).

If anything you should be able to receive a refund. The software is not functioning properly on your system, and there are no indications anywhere in the system requirements that Photoshop CS6 will not play nice with a retina screen.

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New Here ,
Nov 02, 2015

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Chris

Will there be a fix by someone soon?

Karl Christman

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Explorer ,
Nov 04, 2013

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That was a non-answer from Chris. Other applications make it work just fine.

The kicker? InDesign is able to handle it, even if Photoshop and Illustrator can't: Screenshot (ID on left, AI on right)

Why can't they just do whatever they did with InDesign?

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LEGEND ,
Nov 04, 2013

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In all seriousness, I believe the software is completely different under the covers between applications.  Adobe has worked to make disparate applications made by disparate people grow together as a suite, using similar icons and color schemes, but that doesn't mean there's any commonality behind the scenes.  My understanding is that Photoshop is a HIGHLY complex set of source code that doesn't take kindly to being prodded.  Quite likely Adobe really wants to tidy up the interfface but it'll be a LOT more work than it seems it should be.

-Noel

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Explorer ,
Nov 04, 2013

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"In regards to HiDPI support, InDesign and Lightroom work because of X, and the rest of CC don't yet because of Y. We understand that other programs are able to handle HiDPI, but compared to the CC suite, they're different because Z, so we need more time. Nonetheless, we have devoted an entire team to this issue and hope to have a beta fix out by next January. We'll keep you informed." would be a wonderful explanation and an acceptable answer.

"Microsoft's APIs are broken. No timeline.", on the other hand, is just plain ol' evasion because it doesn't answer the following:

  • Why other corporations with complex programs can handle HiDPI despite Microsoft's API
  • Why some of Adobe's own programs can handle HiDPI despite Microsoft's API
  • Why they are unable to provide any sort of ETA -- especially if they're working so closely with Microsoft, a company which plans out its releases months if not years in advance and releases betas and previews pretty consistently
  • Why this wasn't dealt with earlier in the Windows 8/8.1 release process

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LEGEND ,
Nov 04, 2013

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Don't get me wrong, I agree with you on all points.

Something's clearly harder than it seems it should be.  Maybe that's getting management to devote development resources to keeping the product working with current OSs vs. implementing Gee Whiz new features that sell more products, I don't know.

And don't fault Chris.  There's no question he's limited in what he can say about future plans, and at least somewhat limited in what he can say about how things are.

-Noel

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Explorer ,
Nov 04, 2013

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It's not Chris's fault personally, but Adobe's communication ability.

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LEGEND ,
Nov 04, 2013

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Adobe is too big to communicate like a small, agile, responsive company.  Not that there should be a difference, but there always is.  And there ARE a lot of good people there.

-Noel

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New Here ,
Oct 22, 2014

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Conrad:

I am not sure I trust or buy Adobe's response.   Adobe is claiming that they can't make Photoshop CS6 or CC work with high DPI displays since Windows 7 and 8.1 does not
support the needed High DPI scaling API's???   If that is true, why does it work just fine on Adobe LightRoom 5?   It would seem that Windows 7 and 8 are both just fine

when it comes to scaling for High DPI displays, since LightRoom scales it's UI and tool bars just fine on those two MicroSoft OS's.

So why does Adobe choose to lie?  They really can't release a patch to PhotoShop CS6 to make the toolbars scale the same way LightRoom already does?

Or more likely, Adobe just chooses not to invest in patching this.  Apparently they will just want those of us who paid for PhotoShop CS6 to toss it in the

trash and buy a monthly subscription to PhotoShop CC?   Even if that is true (while foul), then what version of PhotoShop CC will support large High DPI screens on

Windows 7 x64?  (I do not intend to inflict the pain of Windows 8 on myself)

Neal

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New Here ,
Oct 22, 2014

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Adobe Staff:

A previous thread on this topic indicated that Adobe is working with Microsoft to fix some of the windows High DPI functionality

needed for PhotoShop to scale properly, especially taking it to the next step of non-integer or variable scalling (not just 200%).

Is there any indication that the upcoming Windows 10 will provide a more workable solution for Adobe, and us users, in the

area of high DPI scaling?  Or are you working with Microsoft to patch this in existing Windows 7 and Windows 8.1?

Cheers,

Neal

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Oct 22, 2014

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We really can't say when new features will appear in unannounced versions of our software, and especially not in third party software (like Windows).

But we are continuing to work with Microsoft on the UI scaling issues.  I think everyone wants to see this working well on Windows.

(and that is about all I can say without getting calls from angry lawyers)

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Community Beginner ,
Oct 23, 2014

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@chris cox<br/>This is an important problem we have with all adobe softwares.<br/>photoshop<br/>aftereffects<br/>illustrator<br/>lightroom[<br/><br/>Sent from Yahoo Mail for iPhone | https://overview.mail.yahoo.com?.src=iOS]

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Explorer ,
Nov 06, 2014

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Shakespeare got it right wayyy back in the day when he said (and I quote loosely): "Kill all the lawyers first".

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Community Beginner ,
Nov 04, 2013

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Just as FYI, Adobe Lightroom CC works great on this High DPI display. It's crisp and looks as we all hoped it would.

However, Photoshop and Illustrator are microscopic.

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Community Beginner ,
Jun 22, 2014

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Completely agree, I have the same issue, in fact the fonts are so small you hardly read them and it is almost impossible to use Photoshop while lightroom is fine

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New Here ,
Jan 11, 2014

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This forum is useful only if Adobe folks follow the threads and realize when it's important to listen and take action. From what I've seen and heard they do neither. My daughter uses Photoshop cc and got a MS Surface Pro which she loves because she travels a lot. But she can hardly read the menus. I'm older than her and to me they're invisible. True it's only a 10" screen, but the 1080 display looks great with everytrhing else. I'm a photographer and longtime fan of Photoshop. I work on a desktop, but would love to buy the Lenovo Yoga Pro2, or the Sony Flip13, etc., so I can work in the field and also display my photos by flipping from one to the next on a tablet.

With all due respect to Thomas Knoll and the other Adobe geniuses who MAY be working on an elegant solution, here's what i think we need:  An addition to the VIEW menu that toggles on/off an "easy-read" function. When ON, anytime the cursor is moved from the image display up to the menus, or left to the tools, that area of the screen enlarges 2X or 3X until the selection is made and the cursor returns to the image. It can enlarge about 1/3 or 1/4 of the menu bar at a time. This eliminates the need to change screen resolution, which is NOT the way to solve the problem. I want my photos to look great, why would it make sense so spend so much for a high-res screen and then have to dull it down? 

If anyone out there agrees with me, maybe we should all demand action. I'd love to see someone from Adobe send me a response to prove they're actually listening to users. Or paying attention to the marketplace.

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LEGEND ,
Jan 11, 2014

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franksavarese wrote:

I'd love to see someone from Adobe send me a response to prove they're actually listening to users. Or paying attention to the marketplace.

Did you even READ post # 28??

It says Adobe has been working on the solution for some time with MS.  Getting either company to move quickly is impossible as this is not their only issue.

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Adobe Community Professional ,
Jan 11, 2014

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There are none so blind as those that will not see.  The most deluded people are those who choose to ignore what they already know’

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New Here ,
Jan 11, 2014

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Just saw it, thanks. But I think Adobe can solve this problem without help from Microsoft. I'm not a programmer,

but I think temporarily ballooning the menus wherever the cursor is placed is doable, and should be built into

the next update. High res screens have been around for a while, 4K TV's and 1900 x 3600 13" screens are on sale

NOW.

Adobe is much more than just Photoshop today, but its your core. Remember Eastman Kodak? And something

called film? They were so confident in their industry leading position, and the fact that nothing will replace film in

the forseeable future, they missed the boat as photography went digital. Don't miss the boat. There will always be

desktops and monitors, but tablets, ultrabooks and convertibles are todays trend. If the next generation doesn't

find Photoshop convenient, someone will provide an alternative.

But thanks for listening!

Frank Savarese

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LEGEND ,
Jan 11, 2014

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franksavarese,

I am not a programer either, but I do know that quite a few things in PS rely on subroutines of the OS to do the job.  Things like copy/paste and the UI.  MS like Apple tends to go its own way on issues that confound standard programs.  The touch pad of MS is one.  They came up with a new "standard" that does not fit with the old "standard".  I would not be suprised if MS has some screwball way to handle hi def screens for Win 8 that may be a little off of what Win 7 would use.  But that is only a guess.  Trying to get an agreed standard for MS and all the other apps may be the issue.

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LEGEND ,
Jan 11, 2014

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I'm kind of glad Photoshop advertises that it knows how to handle a high PPI display.

For one thing it allows my plug-in software, which really DOES handle high PPI, to look its best.

High PPI handling - i.e., application conformance to the desktop "scaling" setting (e.g., 100%, 125%, 150%) is not new.  Even XP supports it.  It just requires care in implementation and inclusion of graphics to take advantage of higher PPI settings.

I suspect most of Adobe's problems are that they have their very own cross-platform library of on-screen controls, which may not have been programmed in such a way as to anticipate the needs of high PPI display users.  It's probably a nightmare to work out how to make them work at any other size than the size in pixels they were originally designed to work.

I don't mean to stir up trouble, but based on my own graphics software development experience I can tell you that it IS quite doable to run a scaled-up graphics processing UI, complete with GPU acceleration, on any Windows system going back to XP.  My software is doing it.

-Noel

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Mentor ,
Jan 11, 2014

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My thoughts exactly. Seems more like a legacy code/GUI library issue than anything else that the devs are having issues with solving.

Ideally the software should have a user customizable GUI ppi settings.

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New Here ,
Feb 06, 2014

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I implemented the hack, had it working on a Yoga 2 Pro, and then it stopped working.

Does anyone have experience with this, including a fix?

P.S. I posted this on the site where the hack is posted, but no one has responded other than to suggest I make sure Disable Display Scaling on high DPI Settings is unchecked. That hasn't helped either.

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New Here ,
Feb 06, 2014

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I agree with all who say this problem is not easy to solve. Good news, someone from Adobe is listening to us because I DID get a response. Bad news, weeks and months go by and these sensitive souls who are incensed we could disparage their product can't fix it. The world is changing fast and 1900 x 3600 displays will become standard on high-end laptops. But PScc is almost impossible to read on my dtrs SurfacePro w/1080p retina.

Just as we can zoom photos, it should be possible to zoom menus.

Sent from my iPhone

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Most Valuable Participant ,
Feb 06, 2014

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The thing is Adobe wants a system API from Microsoft to make it easy to support scaling UI Area icons fonts etc. Scaling is something Adobe should be good at the have many years of experience. Scaling fonts and image and canvas.  Still they want a new feature and API in Microsoft's OS to solve a problem Adobe has in its applications. Windows has no problem running on high resolution displays and scaling text fonts for the desktop is easy to do.   However Adobe does not provide the space in their user interface area to accommodate larger user scaled desktop font size.  Adobe does not check windows desktop UI scale size what size system font should be used. Does not matter  if its a high resolution Display or a low resolution display. Adobe does not look at what size system text is being used. It does its own thing and uses fonts the size the good for  a 100DPI displays and allocate UI area like menu bars to house text that size.

It true that Displays do not report their DPI however Photoshop has a Preference setting for Display's DPI however the only thing Adobe seems to use it for is Display Print size.  Perhaps Adobe should also size their UI for the users displays DPI....

If Adobe waits for Microsoft to solve their Problem we may need to wait as long as we need to wait for Adobe bug fixes to get High resolution display support in Photoshop.

Here I scaled my Windows Display's UI 300% did Photoshop use Microsoft's UI scale?

CaptureAdobe.jpg

JJMack

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New Here ,
Feb 06, 2014

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Adobe already fixed the problem for Lightroom.

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Adobe Employee ,
Feb 06, 2014

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If you own a HiDPI display and you're interested in helping us improve the UI on Windows for Photoshop on that class of display devices, please contact me directly:

first name dot last name at adobe dot com

Thanks,

Adam

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Most Valuable Participant ,
Feb 06, 2014

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That is encouraging to hear unfortunately these days all my systems are desktop PC and they don't manufacture high resolution desktop displays. I sure hope you get some volunteers.

JJMack

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Adobe Employee ,
Feb 06, 2014

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It is a far from perfect solution, but if you're willing to work in 30Hz the Seiki 39" 4K monitor is selling for ~$500.  You'll need a modern video card with an HDMI port to drive it, but we've found they work ok for testing and development.

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LEGEND ,
Feb 06, 2014

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JJ, you need to get with the times!  Hint:  Think "4K".

You know you want one of these:

http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=bsd&cs=04&sku=210-ACHO

...or maybe one of these...

http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=bsd&cs=04&sku=210-ACBL

-Noel

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New Here ,
Feb 06, 2014

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Hi, Adam. Adobe just needs to give Photoshop the same scaling capability as Lightroom. The code/methods/etc. already exist.

Lightroom already is updated for high res monitors.

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LEGEND ,
Feb 06, 2014

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LOL, I think Adam might already know that.

It may not be quite as direct or simple as you think to reuse code between products. 

-Noel

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Feb 06, 2014

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It is not that simple.

Again, we have been working with Microsoft to address the problems in the scaling APIs on Windows.

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Community Beginner ,
Mar 01, 2014

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So now your deleting posts, if you dont consider this a priority issue, I'm going to have to stop paying you 49 dollars a month.

Simple as that.

It's simple as, fixing the issue. I cannot believe that you are still working with Microsoft, for over a year, and you have yet to fix this issue.

I'm not happy adobe!

- Luke.

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Adobe Community Professional ,
Mar 01, 2014

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Noel Carboni wrote:

JJ, you need to get with the times!  Hint:  Think "4K".

-Noel

Wow!  I had no idea you could get a 4K monitor so cheaply.  Not that I have use for one.

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Explorer ,
Mar 01, 2014

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Not surprising they deleted my post.  I wrote my letter to all the Board Member and Excutives so now I'll just have to wait and see if anyone other than Chris knows of our delima.  Chris, I work for a major power company and I know that sometimes upper management doesn't know what's happening on the consumer end.  Some times if management see a disruption in the customer satisfaction they toss more money at the problem.

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Mar 01, 2014

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Our management knows about the issue. But more money won't really speed up Microsoft's work, or all the work we're having to do to accomidate the Microsoft issues. We're already working on it full tilt, but it's not as simple a problem as some outsiders seem to think.

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New Here ,
Mar 04, 2014

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Thanks for the update Chris. I assume you've already seen this talk from //Build on Per-Monitor DPI scaling for assets as well as fonts. I know it helped demystify the process for me. I'm curious what hooks you're still having trouble with?

http://channel9.msdn.com/Events/Build/2013/4-184

Using multi-colored fonts for icons also seems to simplify the asset scaling problem:

http://www.istartedsomething.com/20130628/microsoft-adds-multi-color-fonts-in-windows-8-1-proposes-o...

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Community Beginner ,
Mar 21, 2014

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FYI, I downloaded and installed the Windows 8.1 Update that is circulating on the internet as a series of 6 patches.  It was reported that this update will come out to the public ~April 11 and that it would solve the UI problems for those (like me) using hires dislays like the new Dell XPS 15. Unfortunately, while I can scale up to 500% now (vs 200% previously) it does nothing to change the size of the icons in Photoshop CC.  😞

Desperately hoping some other fix is in the wings!

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Mar 21, 2014

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Windows 8.1 was officially released in August of 2013.

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Community Beginner ,
Mar 21, 2014

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Of course I know that!

I am referring to the update to 8.1 that is about to be released in April...

http://news.softpedia.com/news/Windows-8-1-Update-1-Leaked-Again-Now-Available-for-Download-from-Mic...

Hoping the final version wil help or you can give us relief soon!  I already wear reading glasses!  LOL.

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New Here ,
Mar 22, 2014

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You guys know that "scaling" the way you're discussing it is stretching and distorting, right?

Adobe and Microsoft have to do it with raster and vector code to give us accurate larger representation of objects at High DPI.

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New Here ,
May 22, 2014

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Good News. True HighDPI Support is coming soon! Adobe announced it along side the Surface Pro 3.

Chocolate and Peanut Butter: Surface Pro 3 and Adobe Photoshop | Surface Blog

As SP3 ships June 20, I'm hoping Adobe CC will put out their HighDPI & touch support update by then too.

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New Here ,
May 22, 2014

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You can see Michael Gough with Adobe announce and demo it in the Surface Pro 3 Keynote video (Jump to about 30:45):

On-demand Webcast: Microsoft Surface Event

...and his tweet:

Twitter / michaelgough_: @panos_panay and his team ...

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