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digiraitera22852644
Participant
July 13, 2017
Question

Photoshop CC - Touch Gestures Problem (Randomly Stop working)(Not Smooth)

  • July 13, 2017
  • 1 reply
  • 1297 views

Hello

I just bought a "Surface pro 4"

5i 4GB Ram 128GB Hard

after installing "windows 10 creators update"

i installed "Photoshop CC 2017 and for first time tried "Touch Gestures"

yet, I found a Big problem

If i use pen for a while and put it aside and try to Zoom/Pan/Rotate, It won't respond or work

I test it in many ways but it's not effective

i must wait for 5 or 10 sec for it to work again

if i put that aside, i think Touch Gestures is not that smooth too

the main purpose of Touch Gestures is to work with one hand on pen and other one for Zoom/Pan/Rotate/...

I wasn't sure if it's related to Photoshop Settings or Sureface Drivers

and I don't know if Touch Gestures need a lot of Ram or GPU and it's because I'm using the lowest Surface Pro 4 Model or not

so I created this discussion to see if anyone else have such problem or is there a solution for it or not

Thank you

This topic has been closed for replies.

1 reply

digiraitera22852644
Participant
July 15, 2017

digiraitera22852644
Participant
July 16, 2017

I Just Reset my Surface Pro 4

After Loading up a Fresh Windows without any Settings Change or Update, I tested it

and it was Still there

Now It's look like a Software Bug to me that need an Update

I hope new update would Improve this Lag Time when you switch from pen to touch

Still, if you know a way to change some settings for decreasing this Lag time, Please tell it here

Thanks

iherring156
Participant
September 25, 2017

Was this using the Surface Pro 4 Pen or the Surface Pen (2017)?

I have the same thing you have with the Surface Pro 4 i7 but using the new pen (2017).  The old pen doesn't seem to cause this, also running Windows Creative Update.