Photoshop crash Wacom Cintiq pro 16

New Here ,
May 13, 2021 May 13, 2021

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Hi, I have a problem with photoshop instability that crash after some work, using the pencil tool in a Wacom Cintiq pro 16.


I-Mac 2020 5K with AMD Radeon Pro 5500 8GB 

Big Sur Mac OS 11.3.1

Adobe Photoshop: 22.3.1 20210406.r.122 990be2c  x64
wacom driver 6.03.42-1

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Crash or freeze, Problem or error

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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Hi Simbio,
have you checked for driver updates for your Cintiq? Does this problem also occur with the mouse?

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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The issue isnt with your Cintiq.

Its a known issue with the latest Photoshop release:

From Adobe:

Adobe is aware of an issue where Photoshop 22.3.1 is not properly detecting the GPU, and have a fix that will be available soon; thank you for your patience.

An earlier version of Photoshop may be installed and used for the time being.

https://feedback.photoshop.com/conversations/photoshop/photoshop-2231-says-unknown-gpu/6075e3c5cb205... 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
May 13, 2021 May 13, 2021

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Thank's for help

But also having activated Use Graphics Processor does it trigger the crash or not?

Another matter,

Why if I have activated "Automatically Save Recovery Information" every 5 min there is no file recovered in Library -> Application support -> Adobe Photoshop 2021 folder?

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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in order for automatic save recovery to work, you have to make an initial save for your file to start backing up. It wont backup temp/unsaved files.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
May 15, 2021 May 15, 2021

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Unfortunately, my folder is empty even after saving is it possible that there is some permission problem?

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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Did you give Photoshop full disk permissions in the Mac OS security system preferences?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
May 17, 2021 May 17, 2021

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Yep, given all access to the system, no file in the folder after 5 min sets in prference.

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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are you in the right location?

https://www.easeus.com/mac-file-recovery/recover-photoshop-files-on-mac.html 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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