Photoshop Crash when opening RAW files

Forum|Forum|8 years ago
February 14, 2018
2 replies
4017 views

Everytime I open a RAW file in Photoshop or Lightroom CC it crashes. I have updated Lightroom, Photoshop and Camera RAW to the latest to no effect. They all work fine on JPG images.

I fill in the Crash Report that pops up every time but I have never got an answer from Adobe

ps crashes opening image from camera raw

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Correct answer kglad

[ moved from Downloading, Installing, Setting Up to Photoshop]

A

Alistair MacAuthor

Participant

Every time I open a RAW file in Photoshop or Lightroom CC it crashes. I have updated Lightroom, Photoshop and Camera RAW and have also installed the latest graphics driver but it has made no difference. Photoshop works fine on jpeg images.

I fill in the Crash Report that pops up every time it crashes but I have never got an answer from Adobe.

D Fosse

Community Expert

It's still most likely the video driver. Uncheck GPU in ACR Preferences and Lightroom Preferences.

GPU acceleration in ACR/Lr is mainly intended to speed up screen rendering with 4K and 5K displays. If you don't have that, you can just leave it unchecked.

A

Alistair MacAuthor

Participant

Not sure how to access the GPU in ARC preferences but went to Edit/ preferences/ performance/ in both Photoshop and Lightroom and unticked the Graphics Processor box. However it did not make any difference even after restarting the computer and Photoshop still crashes on opening a RAW file.

I am running window 10 on a laptop with Photoshop CC

Thanks for the suggestion, any pointers how the access your suggestion if it is not what I did?

kglad

Correct answer

Community Expert

[ moved from Downloading, Installing, Setting Up to Photoshop]

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