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A
Anoekk
Participant
October 24, 2012
Answered

Photoshop crashes when saving for web and devices

  • October 24, 2012
  • 7 replies
  • 28173 views

When hitting saving for web and devices, Photoshop starts to render images but before it's done, it crashes. I get an error-popup with no text and the screen where normally the animation is shown is red. Then Windows comes with a crash report and I can only quit Photoshop.

I have an animation of over 150 frames, but just some black and white lines, no color.

I'm using Photoshop CS 5.5 on Win7.

I tried deleting the preferences in AppData/Roaming etc, but no result, still crashes.

My Photoshop is also updated to the latest version.

Help?

This topic has been closed for replies.
Correct answer sulxs

I tried this and it worked:

go to ~/Library/Preferences (that's on mac)

and locate the Save for Web Pref and delete it (you may find it inside the adobe file)

i can't believe it worked, hope it helps you too!

7 replies

P
prakibo
Participant
April 4, 2017
Please download the attached file to view this post
J
jackied53706981
Participant
January 26, 2017

Where can I find the library/preferences??

S
sulxs
Participant
January 17, 2017

keeps happening to me too, ugh.

S
sulxsCorrect answer
Participant
January 17, 2017

I tried this and it worked:

go to ~/Library/Preferences (that's on mac)

and locate the Save for Web Pref and delete it (you may find it inside the adobe file)

i can't believe it worked, hope it helps you too!

    Swampography
    Swampography
    Participant
    December 5, 2019

    I know this is an old post but it is still applicable today. 

     

    I was experiencing this on a PC. File was found at the below location. Obviously, anyone else searching for this on their computer will have a differently named directory for the user and possibly for the photoshop version directories (ie, your user directory will likely be the name you log into the ccomputer as and if you are using Adobe Photoshop CC 2018 then that directory will be names Adobe Photoshop CC 2018 instead of Adobe Photoshop CC 2019)

     

    C:\Users\jake3\AppData\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings

    A
    Anonymous
    December 22, 2016

    Try changing the 'Matte' option to 'none' in the Save for Web dialog box. It worked for me.

    G
    GabrielPorras
    Participant
    December 29, 2014

    I have this situation with my Adobe Photoshop 20141204.r.310 x64

    Photoshop closes and no one report error is generated in my screen.

    Is there a way to get the log error?

    Thanks,

    A
    Angus Hume
    Inspiring
    November 1, 2012

    In the save for web window what options have you selected for meta data export? Try using the option of none and see if that makes a difference. I had the same error but it was only on 2 files so it might not be the same cause as yours, however in my case it was definately corrupt meta data in several images that cuased the error. CS5 on Lion.

    A
    AnoekkAuthor
    Participant
    November 2, 2012

    The problem is that I can't even select options, because it crashes beforehand. Photoshop is rendering the images and then it crashes...

    @Sudarshan Thiagarajan

    I don't think that that would be the problem since it has worked before and I didn't install/uninstall anything... but I will try the Cleaner tool, thanks!

    sudarshan.t
    sudarshan.t
    Inspiring
    October 24, 2012

    Can you post a Crash Report for Photoshop? Or, can you at the least post the crash report that Windows gives you?

    A
    AnoekkAuthor
    Participant
    October 24, 2012

    Ok, here's a crash report from Windows (not sure which I should post so just gonna post them both..)

    Naam van toepassing met fout: Photoshop.exe, versie: 12.1.0.0, tijdstempel: 0x4d90cf71

    Naam van module met fout: Save for Web.8BE, versie: 12.0.0.1, tijdstempel: 0x4d90d758

    Uitzonderingscode: 0xc0000005

    Foutoffset: 0x002d2e96

    Id van proces met fout: 0x1f4c

    Starttijd van toepassing met fout: 0x01cdb1fca2dd8dcb

    Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Photoshop CS5.1\Photoshop.exe

    Pad naar module met fout: C:\Program Files\Adobe\Adobe Photoshop CS5.1\Plug-ins\Import-Export\Save for Web.8BE

    Rapport-id: fa9784f8-1def-11e2-a242-00238bb26d31

    Photoshop.exe

    12.1.0.0

    4d90cf71

    Save for Web.8BE

    12.0.0.1

    4d90d758

    c0000005

    002d2e96

    1f4c

    01cdb1fca2dd8dcb

    C:\Program Files\Adobe\Adobe Photoshop CS5.1\Photoshop.exe

    C:\Program Files\Adobe\Adobe Photoshop CS5.1\Plug-ins\Import-Export\Save for Web.8BE

    fa9784f8-1def-11e2-a242-00238bb26d31

    Where can I find a Photoshop Crash Report?


    sudarshan.t
    sudarshan.t
    Inspiring
    October 24, 2012

    From what I can see it looks like your Save for Web plug-in (Photoshop default) is malfunctioning.

    I cannot conclude that this is it without seeing your crash report. Your crash report should be located in one if the 'CrashReporter' folders within your Application Data folders - not sure which one as I'm on a Mac.

    For starters, can you try re-installing Photoshop to see if that fixes this issue?

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