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S
seezal
Participant
May 30, 2020
Question

Photoshop cs3 crashes when trying tp print bitmaps.

  • May 30, 2020
  • 6 replies
  • 1093 views

Hello to all:  This problem is a new one to me.  I am running Photoshop CS3 on Windows Vista.  I can print any other common format(JPEG, TIFF, PSD, etc.) on my Epson Artisan 1430 except bitmaps.  As soon as I hit print with a bitmap , Photoshop crashes.  I have installed the latest drivers with no differences.  Could sure use some GURU advice/suggestions.  Tom

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    6 replies

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    May 31, 2020

    Here is the photoshop cs3 10.0.1 update installer:

    https://supportdownloads.adobe.com/detail.jsp?ftpID=3775

    Semaphoric
    Community Expert
    SemaphoricCommunity Expert
    Community Expert
    May 31, 2020

    Can you successfully print bitmaps from other apps, like Windows Paint?

    S
    seezalAuthor
    Participant
    June 6, 2020

    Resetting the preferemces didn't help.  The only solution I found was to purchase and install CS6.  Thank you all for the suggestions.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 30, 2020

    I haven' used Vista in a dog's age,  on Win10 it's called Windows Event Viewer.  The Windows crash logs should tell you what's causing Photoshop to crash.

     

    Nancy O'Shea— Product User & Community Expert
    S
    seezalAuthor
    Participant
    May 31, 2020

    Thank you.  I'm not a real techie.  Where can I find the crash log?  What do I do with what I find there?  I have Windows 10 on a different hard drive but since installing Photoshop CS3 on there is no longer an option I use the Vista.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 31, 2020

    Google Vista Crash Logs.

     

    Nancy O'Shea— Product User & Community Expert
    Just Shoot Me
    Just Shoot Me
    Legend
    May 30, 2020

    You more than likely have some type of computer hardware problem. RAM, Hard Drive, Overheating, something.

     

    If any piece of software worked fine yesterday and does not work today then it is caused by some hardware fault that has corrupted something in the program or the OS.

     

    As stated above Do NOT try to Reinstall the program as It can No Longer be activated. Adobe has taken down all the activation servers for CS3 and before. 

    So you will need to find out which piece hardware has cause this malfunction, Replace it, and then Restore a properly working full backup, hopefully a Drive Image, of the system to correct the problem.

    T
    Test Screen Name
    Legend
    May 30, 2020

    One other tip: don't try to fix any issues with CS3 by reinstalling it. YOU WILL BE LEFT WITH NOTHING because it can no longer be activated, not for anyone.

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    May 30, 2020

    Is your photoshop cs3 updated to 10.0.1?

     

    You can check by going to Help>System Info and reading the top line for the photoshop version.

     

    Another thing to try is resetting the photoshop cs3 preferences by holding down the Shift+Ctrl+Alt keys just after starting launch of cs3. (you have to be quick about pressing the keys or you won't get the below dialog)

     

    Keep holding the keys down until you get a dialog asking if you want to Delete the Adobe Photoshop Settings File

     

    Press Yes

     

    S
    seezalAuthor
    Participant
    May 30, 2020

    Looks like my version is 10.0..  I have already reset the preferences to no avail.  I was aware of the abandonment by Adobe of CS3 because I tried to install it on a different hard drive with a different operating system to see if that would help and got the bad news.  I can't figuren out why only bitmaps.  Do you think there might be a corrupted dll file involved?  I have had no hardware problems I am aware of and no problem with any other programs.  I have had a couple of power outages and found out my battery backup battery was expired.

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