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Participating Frequently
December 30, 2017
Question

Photoshop CS3 re-registration

  • December 30, 2017
  • 1 reply
  • 2943 views

I've spent the greater part of three days trying to re-register Photoshop CS3 after recent Windows 10 downloads

of Dec18-22, 2017, messed up what up to then, was working fine.

Yes, I deleted all files necessary, as instructed by Adobe Chat 'Milan'.

Except for the "Adobe" files in: x86 (Adobe - and in - Common Files) because system did not allow these to be deleted.

I used the Adobe Cleaner Tool,

I got my NEW serial number - which i don't know why the one that came with my CD could not be re-used.

I deleted the 'cache' (I found this out on my third try of undergoing this process)

I re-downloaded the product from the CS3 product download.

Thought everything would work well  when i got a message to enter my Serial Number (which Milan said should be the NEW serial number)

Pressed: Enter

Message: "Unable to Connect to Adobe to Register"

I consider this ordeal a conspiracy.

"Chat" was a waste of time as the problem did not get resolved, only to be informed that if issues

continued that I should post it on this forum (more time wasted).

To the Powers Be: I paid for my software outright, at a time when subscription was not an option.

As it stands, CS3 maybe an older version but it suits my purpose and as it stands I have the right to use it.

I'd appreciate a working solution and or a contact actually knows how to solve this re-registration issue.

This topic has been closed for replies.

1 reply

gener7
Community Expert
gener7Community Expert
Community Expert
December 30, 2017

The activation servers have been retired. Adobe will provide you with a new serial number and a new activation free CS3 installer.

You must use that installer. The old one won't work anymore.

Activation or connection error when starting CS3 or Acrobat 8

scribe2017
scribe2017Author
Participating Frequently
December 30, 2017

I've covered this whole process at least 4 times already.

I HAVE a NEW SERIAL Number....I've covered that part of the process already.

Now you say to 'get a new installer".

Would that be part of "ADBEPHSPCS3_ESD1_WWE"

If so, then I question why after I entered the NEW Serial number the following message came up:

"Unable to Connect to Adobe to Register"???

I do not care to keep repeating and get nowhere.

Someone must have the solution.

Does Adobe have a knowledgeable Technician Supervisor that can help?

gener7
Community Expert
gener7Community Expert
Community Expert
December 30, 2017

Ok, wasn't sure if you had. I just got here.

Next.

See if you have the cache.db file in the folder below.

'Program Files (x86)/Common Files/Adobe/Adobe PCD/cache/'

I can't remember if that is a hidden folder or not so you might need to turn on visibility for all files and folders.

If it is there delete cache.db. Try to start Photoshop and you should be prompted for the serial number at which point enter the new one. Click on Never Register.

Then Restart your computer. Hopefully that will work.

Courtesy of Terri Stevens

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