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Participating Frequently
May 15, 2010
Question

Photoshop CS5 Trial Runtime Error

  • May 15, 2010
  • 14 replies
  • 36448 views

I installed the Photoshop CS5 trial without any problems, however when i attempt to load the application a box appears stating:

Runtime Error. This application has requested the Runtime to terminate it it an unusual way.

I have not been able to load photoshop a single time.

I'm running Windows Vista 64bit, i'm not sure if this makes a difference or not.

Please help me to trouble shoot this problem! I have searched the net for answers without any luck.

Thanks in Advance to anyone whom can help me.

    This topic has been closed for replies.

    14 replies

    Participant
    February 20, 2023

    This error message typically indicates that there is a problem with the Microsoft Visual C++ Runtime Library, which is a component that Photoshop and many other applications rely on to run properly. Here are some steps you can take to troubleshoot the issue:

     

    Update Microsoft Visual C++ Redistributable

     

    First, try updating your Microsoft Visual C++ Redistributable package. This package contains the components that many applications, including Photoshop, need to run correctly.

    To update the package, follow these steps:

     

    1. Go to the Microsoft Visual C++ 2010 Redistributable Package (x64) download page.
    2. Download the package and install it.
    3. Reboot your computer.
    4. Try launching Photoshop again.

     

    If the issue persists, proceed to the next step.

     

    Try running Photoshop in Compatibility Mode

    Sometimes, older applications like Photoshop CS5 can have compatibility issues with newer versions of Windows. You can try running Photoshop in compatibility mode to see if it resolves the issue.

    To run Photoshop in compatibility mode, follow these steps:

     

    • Right-click on the Photoshop shortcut or .exe file and select "Properties."
    • Click the "Compatibility" tab.
    • Check the box next to "Run this program in compatibility mode for:" and select "Windows 7" from the drop-down menu.
    • Click "Apply" and then "OK."
    • Try launching Photoshop again.

     

    If the issue persists, proceed to the next step.

     

    Reinstall Photoshop

    If the above steps don't resolve the issue, it's possible that the Photoshop installation is corrupted. In that case, you should try reinstalling Photoshop. To do so:

     

    • Uninstall Photoshop completely.
    • Restart your computer.
    • Download a fresh copy of the Photoshop installer.
    • Install Photoshop again.
    • Try launching Photoshop again.

     

    If the issue persists, there may be a deeper issue with your system. In that case, you may need to seek assistance from a technical expert. And, if you are facing java runtime errors you can read this error guide named [link removed by moderator]

    Participant
    July 3, 2011

    I don't know if it will help but in my case :

    I was working fine for days and today I had this problems (Runtime error c++ Microsoft visual... etc)

    I searched for a while

    I could reproduce the error (for me the error occured when I was moving a layer with glow on it)

    anyway I was closing many program and then test the probleme by moving the layer (then photoshop crashes everytime)

    but when I finally got to Jdownloader.exe (and java.exe or the name of java machine) I closed it

    and photoshop did not do the error.

    so in my case it was Jdownload and/or Java runtime.

    so you should try to close any java program...

    my computer spec :

    MB: Gigabyte 870A

    CPU : AMD Phenom II X6 1090T

    RAM: G.Skill 16GB PC10600 Cas7

    SSD and HDDs

    GPU : Radeon 4650

    Known Participant
    December 4, 2010

    I'm having this problem as well. Anyone else tried the above solution?

    Participant
    February 14, 2011

    Any further resolution on this?  I've been running

    PS CS5 and PPro CS5 on my Dell laptop for more than 7 months

    and am no getting msvcr90.dll start up crashes when I try

    to run PS CS5...I can't accept that its a hardware issue (motherboard, et al)

    from my experience...most likely a windows update issue that has caused the problem;

    my laptop is a 64bit WIN 7 system running latest copies of PPro and PS CS5;

    my 32 bit win7 system (also dell) continues to run PS CS5 just fine..

    Participant
    February 14, 2011

    Sorry it should read:

    Any further resolution on this? I've been running

    PS CS5 and PPro CS5 on my Dell laptop for more than 7 months

    and am NOW getting msvcr90.dll start up crashes when I try

    to run PS CS5...I can't accept that its a hardware issue (motherboard, et al)

    from my experience...most likely a windows update issue that has caused the problem;

    my laptop is a 64bit WIN 7 system running latest copies of PPro and PS CS5;

    my 32 bit win7 system (also dell) continues to run PS CS5 just fine..

    October 5, 2010

    Hi


    To fix the Run time Error

    Follow these steps as


    1. Log in to machine as local admin


    2. click start >search>type regedit> hit enter


    3. Navigate to the following location as

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders]


    Click on "User Shell Folders" and on the right hand side look for AppData


    Now right click on AppData and select "Modify"

    And change and change the Value data to following as


    C:\users\ USERNAME\Local Settings\Application Data"


    Note :- Here the username is your windows login ID


    Click ok and Try to launch the Application


    Thanks and Regards,

    Vipin Solanki

    November 10, 2010

    Vipin Solanki wrote:

    To fix the Run time Error

    Follow these steps as


    1. Log in to machine as local admin


    2. click start >search>type regedit> hit enter


    3. Navigate to the following location as

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\U ser Shell Folders]


    Click on "User Shell Folders" and on the right hand side look for AppData


    Now right click on AppData and select "Modify"

    And change and change the Value data to following as


    C:\users\ USERNAME\Local Settings\Application Data"


    Note :- Here the username is your windows login ID


    Click ok and Try to launch the Application


    Thanks and Regards,

    Vipin Solanki

    ----------------------------------------------------------------------------------------

    I'm also having a CPU Quad4 and also getting the same error.

    What you wrote doesn't work. Only result my icons at the buttom disappeared.

    Participant
    October 2, 2010

    Update for all those people out there with the

    Visual C++ runtime error caused by eithor Adobe or MS, I had the same issues and yes I am running a Q9400 quad core processor, I suggest you look at your motherboard bios and motherboard drivers. I downloaded the latest bios and when finished downloaded the latest INF chipset drivers for Windows.

    Guess what no errors.

    Good luck.

    Tim

    Participating Frequently
    October 5, 2010

    Finally fixed the error by changing my motherboard and reinstalled windows XP.

    Hope it gives you some idea about where the problem may come.

    Update motherboard bios may be a good idea.

    Participant
    September 16, 2010

    Had the same problem,

    after a while using Photoshop 5 Trial, it started to show me the same error after starting.

    Just used CCleaner, fixed all my registry errors, and now it runs again.

    Participating Frequently
    August 20, 2010

    I purchased CS5 and installed it on my desktop and I'm unable to run any of the programs

    ; I'm getting runtime errors as well. I read somewhere that the previous version of CS3 causes the problem, but I've downloaded the cleaner and gone through my registry and can't find any reference to cs3, uninstalled and reinstalled cs5 and still can't run it.

    I'm running WinXP sp3 on an intel duo processor (I think) with 4g of ram and more than 1tb hd. It would be nice if someone from Adobe would help resolve this problem.

    Participating Frequently
    August 21, 2010

    So what we should do next? waiting here or do something? any suggestion?

    Participating Frequently
    August 14, 2010

    The funny thing is : if the problem is really in the processor Intel 2Quad, i figured  out this  just reading the forums for  various CS5 programs.

    I already had talked to Adobe staff  and even  had my computer manipulated remotely by them,but i got just silly questions and ridiculous answers.

    It seems that they think that are dealing only with computer beginners.This is why i am inserting posts here , it was  a waste of time to talk with Adobe staff.

    Until now ,nobody  asked me about the hardware in my computer.It seems that they are not looking for if we have something in common in order to get a solution  for a lot of  persons with the exactly same problem.

    They keep asking if i had  updated drivers  for my video board ,updated windows,etc.For advanced computer users these things are TRIVIAL. Things that we perfectly know  that  we MUST    do anyway .

    For what i had read in forums i think that most of the guys who put posts here are not beginners.

    So ....PLEASE if someone  of Adobe staff is reading this post  i would suggest just really test the CS5 programs  in various platforms instead of wasting our time asking us for this or that.Adobe can  perfectly buy different computers with different processors.

    I have spent too much time trying to get running CS5 programs .For me (and another guys) it takes many hours just re-installing OS and putting it to run  with all the programs that i use.

    JUST RESPECT OUR TIME.THIS IS SERIOUS,NOT A JOKE.

    Zeno Bokor
    Inspiring
    August 14, 2010

    I highly doubt that this is caused by the processor. When processors break you get blue screens and the like, not runtime errors

    Participating Frequently
    August 14, 2010

    Then all the guys having the same unsucessfully  result with the same processor is just a coincidence?

    Participating Frequently
    July 3, 2010

    Same thing here!!

    Really hate it!!!!!

    I can open the Photoshop CS5, but just after the main window shows up, an "Runtime error" message will pop up. Sooooo annoying.

    Will Adobe fix it or not?This is not a single case!!!

    XP SP3

    4G Ram

    1T

    N-card

    Participating Frequently
    August 14, 2010

    I am have the same error on Windows Vista 32bits

    And i got the same error trying to run Flash CS5 also.

    I already tried everything that i could do : dowloaded the  installations  files again,re-installed Vista ,re-installed Visual C++,tried to install CS5 programs in XP, updated my system ,etc....

    It seems that the problem would be with Intel Core  2Quad,because i have this processor in my computer too and all you guys have the same processor,am i right?

    Participating Frequently
    August 14, 2010

    I guess you are right: fmk090

    Mine is Intel Core  2Quad too.

    Participating Frequently
    June 1, 2010

    I have the some problem.

    I've already formatted the C drive and installed XP again witouth any other software installation. Photoshop CS5 doesn't work, I only get this error message.

    Runtime Error!
    Program: C:\Program Files\Adobe\Adobe Photoshop CS5\Photoshop.exe
    This application has requested the Runtime to terminate it in an unusual way.
    Please contact the application's support team for more information.

    OR

    Runtime Error!
    Program: C:\Program FilesVAdobeSAdobe Photoshop CS5\Photoshop.exe
    abnormal program termination

    Anyway I used many hundred of programs on this PC (including Photoshop CS4) without any problem. I have never got any error messages.

    -Win XP SP3

    -ASUS P5Q-E motherboard

    -Intel Core 2 Quad Q9650

    -4x1GB RAM

    Participating Frequently
    August 14, 2010

    I also formatted C drive, and installed XP SP3 Professional Eng version. After that installed Photosop CS5 immediately. The result was the same.

    Then I formatted C drive again, and installed XP SP3 Home Hungarian version. The result was the same. I got the Runtime Error messege again.

    On this PC hundreds of programs are running properly, I have never got any error messages before. Only the CS5 programs are not working.

    I also tried this:

    After formatting C drive I newly installed XP3 SP3, and than insalled Photoshop CS5. A made a complete partition backup by Acronis TrueImage. Than I restored this whole partition on my old test PC. And on that older hardware CS5 worked properly.

    So CS5 doesn't work on this hardware configuration. But every other program works properly on it.

    However it is a very common and typical configuration.

    -Win XP SP3

    -ASUS P5Q-E motherboard

    -Intel Core 2 Quad Q9650

    -4x1GB RAM

    -Asus EAH4850 (ATI RADEON HD series) VGA card

    I've already bought a new VGA card (Asus EAH5850 (ATI RADEON HD series) but it didn't help, too.

    I tried to use only 2GB RAM (in the firs two slots, than in the second two slots), but didn't help.

    Unfortunately nobody knows why. Adobe tried to fix this problem on my machine (by remote access) but couldn't. So I have to use CS4 suit until they fixed the problem.

    August 14, 2010

    When you re-formatted C drive did you also re-install the motherboards chipset drivers?