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R
rmontouchet
Participant
July 13, 2012
Question

Photoshop CS6 Extended Slow Load ("Measuring Memory...")

  • July 13, 2012
  • 4 replies
  • 22837 views

Hi guys!

Sorry English is not my native language.

I am run Photoshop CS6 Extended 64-bit (from design premium) on Windows 7, 64-bit with 8GB RAM.

When I first start PS, it looks like it freeze on the text "Measuring Memory". If I wait for about 30 seconds, it will eventually load and everything works fine. No issues with Save for Web or anything.

I have read the other threads on this and tried all of these solutions:

  • Checked my ram in memtest (15 passes, no error)
  • Trash preferences and open again
  • Un-install and re-install (tried twice)
  • Updated PS to latest with Adobe Update
  • Reboot machine

This happen when I first run Windows, so lack of RAM is not the issue. I have no printers, other hard drive, or remote network drive attached to machine. Scratched disk is set to the boot disk (C:\)

If it help, Illustrator CS6 and InDesign CS6 load normally.

Do you have any suggestions to fix this? Thank you!

Richard Montouchet

    This topic has been closed for replies.

    4 replies

    A
    Anonymous
    January 11, 2013

    Hey rmontouchet, did you even get Photoshop CS6 meausing memory issue fixed?  I just installed it on my new machine and I am having the same issues.

    S
    SevenEve2010
    Participating Frequently
    January 13, 2013

    That measuring memory issue happens whenever something is blocking Photoshops abillity to connect to the internet - most probably a result of a Firewall blocking that access.

    But for whatever reasons Photoshop needs to connect to the internet to measure the memory , it just works fine if you adjust your Firewall settings ...    

    Cheers,

    eve

    Noel Carboni
    Noel Carboni
    Legend
    January 13, 2013

    Another possibility is that some Adobe sites have been added to your local hosts file, which is consulted to resolve names to addresses.

    -Noel

    K
    Kunz
    Participant
    September 22, 2012

    I have this same "measuring memory" 1-2min hangup when opening Photoshop CS6 (win7 64), but only if Premiere is already open.

    Not sure if this helps the overall issue or not, but there you go!

    Chris Cox
    Chris Cox
    Legend
    September 23, 2012

    OK, that's odd.  Premiere being open shouldn't have any impact - even if Premiere was actively using the disks.

    Noel Carboni
    Noel Carboni
    Legend
    September 23, 2012

    Any chance the two together are somehow chewing up GPU memory?

    I've found GPU-Z to be handy for monitoring GPU memory usage:  http://www.techpowerup.com/gpuz/

    -Noel

    P
    Pixelmaster-ds
    Participant
    August 22, 2012

    its a security issue, by me was the problem with eset smart security... i reinstalled the firewall and now its ok

    Noel Carboni
    Noel Carboni
    Legend
    July 13, 2012

    Congratulations on having such a huge amount of memory that it takes 30 seconds to measure it all!    Just kidding - sorry.

    You've done all the things a reasonable person would do...  Some other things I might suggest are:

    1.  Check to ensure your display driver is up to date - go to the web site of the maker of your video card, not Microsoft. 

    2.  Try disabling the Use Graphics Processor setting in Edit - Preferences - Performance, and restart Photoshop.

    3.  Remove any 3rd party plug-ins (reinstall won't remove plug-ins, so I thought I'd mention it).

    4.  Check to see if you have the same behavior with the 32 bit Photoshop as the 64 bit Photoshop.

    -Noel

    A
    amg719
    Participating Frequently
    September 18, 2012

    I'm having the same problem as OP describes, which started occurring after I put a new, additional hard drive into the computer.  I tried 64bit vs 32bit and found that the latter didn't have the same problem - any thoughts as to what that might imply, and what would be good to troubleshoot from there?..

    Chris Cox
    Chris Cox
    Legend
    September 18, 2012

    Measuring memory gets the installed RAM, and checks all mounted hard drives to see how much space is available (to see if the app can continue booting).

    If something is wrong with your hard drives, an extern drive, or a network drive - it could take a while.

    Normally, it takes under a second.

    Longer than that means that something is wrong with your drives.

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