Participant

Question

Photoshop CS6 has stopped working at launch

Forum|Forum|13 years ago
November 14, 2012
3 replies
16109 views

Hello! Downloaded PS CS6 from Application Manager. Download and install seemed to go fine, but I can't start the program. Have downloaded and re-installed numerous times, and removed the previous installation before that.

My OS is Windows 7. I have had Adobe software installed, but removed (tried at least) everything when trying to get this work. Photoshop CS5 worked fine on this same setup. I get Windows error message when trying to start the program, and with problem details like this:

Problem signature:

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 13.0.0.0

Application Timestamp: 4f61beba

Fault Module Name: Photoshop.exe

Fault Module Version: 13.0.0.0

Fault Module Timestamp: 4f61beba

Exception Code: c000001d

Exception Offset: 012378bb

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1035

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

EDIT: More info if needed:

My Windows 7 is Ultimate Edition, with Service Pack 1.

Processor: AMD Athlon(tm) XP 2.10GHz

Installed memory (RAM): 2,00 GB

System type: 32-bit

I got 57,1 GB free space on drive C, where I've installed the program.

This topic has been closed for replies.

P

polikitten

Participant

i am having this same problem and i have no idea what to do

J

JsaarrAuthor

Participant

Okay, thank you for your help. I tried that update, it stated to have updated succesfully, but the problem still remains. I find it odd by the way, when installing the update it read to be version 13.0.1.1., and there it says 13.0.1.0.

Problem signature:

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 13.0.1.0

Application Timestamp: 5022da52

Fault Module Name: Photoshop.exe

Fault Module Version: 13.0.1.0

Fault Module Timestamp: 5022da52

Exception Code: c000001d

Exception Offset: 01238e9b

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1035

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Noel Carboni

Legend

Jsaarr wrote:

I find it odd by the way, when installing the update it read to be version 13.0.1.1., and there it says 13.0.1.0.

That's expected: http://forums.adobe.com/message/4738049

I'm sorry the update didn't help, but you know Adobe will require you to update to the latest once you engage them.

I think an Adobe engineer is going to have to weigh in here There was once a problem just like this reported (same c000001d error code), but I thought Adobe had fixed it. See also:

http://forums.adobe.com/thread/630771

I hope the answer doesn't turn out to be "you can't run Photoshop on that old Athlon processor."

-Noel

J

JsaarrAuthor

Participant

Oh dear.. Well, I thought I'd contact an expert on Adobe help, but I don't feel comfortable giving my street address. I suppose the engineers mentioned don't read these discussions? Or..

I tried to search for a driver update for my Athlon processor, but like I thought, it seems I already got the latest. The "latest", that is.

Ah well, I suppose I'll just install my trusty CS5 back for now at least, so I can get on with work. It's kind of a relief to hear the problem just might be with Adobe, and/or my hardware. That means I can't do much about it right now, if it's not about my software settings or remains of old Adobe installations. That always seemed to be the problem whenever I had trouble installing new stuff.

It's kinda sad though, I was already really excited about CS6, had loaned even two books about it from the library. I quess I'll return them and get stuff on CS5, there's pretty sure to be some stuff I didn't know about it. I'll get you some day, CS6!

the_wine_snob

Inspiring

To get this potential cause of "crash at launch" out of the way, make sure that you have the very latest video driver for your card/chip.

Also, as PS attempts to launch, there is a little line of text, telling what is being loaded. It goes by pretty quickly, but see if you can see the last line of text, before the Splash Screen disappears (assume that that is what happens?).

Good luck,

Hunt

J

JsaarrAuthor

Participant

Okay, tried to check for new drivers for NVIDIA GeForce 7600 GS, (it's quite old really, might that be a problem), and the automated update states that the device is up to date.

I might have been unclear on this, but the launch never gets to splash screen. It's just.. doubleclick on the program icon, then error message. Not even a blip.