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Photoshop CS6 icons sometimes do not appear on Macintosh

Yes, this is a question.

I've been using my trial of Photoshop CS6 Extended for 10 days now. I have run into a peculiar problem - when saving a file Photoshop does not display any sort of icon. No thumbnail, no generic, nothing. It's not a huge problem, I can always open the image but not by double-clicking on the icon: it's just not there.

I'm wondering if anyone else has had this problem and if there is a resolution to it - or is it just a bug? I didn't have this problem with the beta version and I've repaired all permissions on my hard drive to see if that was the problem.

Any help would be appreciated.

Regards,

Clinton

The thumbnails in the open dialog are provided by the OS (as is most of the open/save dialog).  So there is still a problem with the OS creating or displaying thumbnails.

It's not a matter of blaming Apple without reason, just that Apple has an awful lot of bugs in the OS that don't get fixed very quickly.

Here we know that the OS is responsible for the thumbnails, that clearing the OS cache of thumbnail and metadata fixes it for some people, and that even after that the OS can't always draw the thumbnails when it is supposed to.  I have no idea why that would be worse in some applications than others - but the OS is clearly failing to draw thumbnails, and that's not something that Photoshop has any control over.

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Photoshop CS6 icons sometimes do not appear on Macintosh

Yes, this is a question.

I've been using my trial of Photoshop CS6 Extended for 10 days now. I have run into a peculiar problem - when saving a file Photoshop does not display any sort of icon. No thumbnail, no generic, nothing. It's not a huge problem, I can always open the image but not by double-clicking on the icon: it's just not there.

I'm wondering if anyone else has had this problem and if there is a resolution to it - or is it just a bug? I didn't have this problem with the beta version and I've repaired all permissions on my hard drive to see if that was the problem.

Any help would be appreciated.

Regards,

Clinton

The thumbnails in the open dialog are provided by the OS (as is most of the open/save dialog).  So there is still a problem with the OS creating or displaying thumbnails.

It's not a matter of blaming Apple without reason, just that Apple has an awful lot of bugs in the OS that don't get fixed very quickly.

Here we know that the OS is responsible for the thumbnails, that clearing the OS cache of thumbnail and metadata fixes it for some people, and that even after that the OS can't always draw the thumbnails when it is supposed to.  I have no idea why that would be worse in some applications than others - but the OS is clearly failing to draw thumbnails, and that's not something that Photoshop has any control over.

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Re: Photoshop CS6 does not save icon on Macintosh

Hey Clinton,

Do you have some kind of Alpha Masks used in the Photoshop images by chance??

<< Photoshop does not contain anything called an "alpha mask">>

Thanks

Mandhir

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Re: Photoshop CS6 does not save icon on Macintosh

It could be something like messed up registry entries (or file associations on MacOS), or a bad thumbnailing program, or problems interpreting transparency, alpha channels, etc.  So we're going to need more information.

Which OS version are you using?

Do you have any third party utilities that create thumbnails for PSD files or other image formats?

Do the files include transparency, or alpha channels?

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Re: Photoshop CS6 does not save icon on Macintosh

Some of them are jpg, some psd with transparency and alpha channels, some png, some tif, etc. I just installed an SSD and ran diagnostics on it, repaired some permissions (again) and verified and repaired the drive. Now some of my previously 'lost icons' are showing up, but not all. I'm on a MacBook Pro (late 2011) running OS 10.7.4.

Thanks,

Clinton

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Re: Photoshop CS6 does not save icon on Macintosh

MacOS does have known bugs creating thumbnails for files that contain alpha channels (some intern at Apple confused them with transparency), so that could mess up some files.

But JPG files shouldn't be a problem, or PNG.

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Re: Photoshop CS6 does not save icon on Macintosh

But some of the files don't have alpha channels - just standard jpg or png for uploading to the web. Those were the one's tht were 'recovered' when I repaired my disk and permissions. I'll see if the others are psd files with alpha channels and let you know. You may have solved my problem, though!

Regards,

Clinton

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Re: Photoshop CS6 does not save icon on Macintosh

Clinton, I'm experiencing what sounds like the identical problem (running Mac OSX 10.6.8) ...

- It happens with .jpg, .png, .tif,.psd and Photoshop .pdf files - and therefore is not related to alpha channels

- No other app on any of the Macs in our shop, running either Snow Leopard and Lion has - or has ever had - this problem

- Re-opening the files and re-saving in the same format using any other graphics utility (Preview, Graphic Converter, AND Photoshop CS4! creates the icon successfully.

- Deleting the .DS_Store files for any given directory does not eliminate the problem

- Repairing disk permissions does not eliminate the problem

Only thing I haven't tried yet is rebuilding the entire volume in DiskWarrior - that is next.

I created 7 identical copies of the same stock photo in different file formats (.tif, .jpg, png, psd, .pdf) - Only #6 (re-opened in Preview and re-saved) and #7 (saved in Illustrator CS6) are displaying file icons.

Would love some real help from Adobe on this...

UPDATE TO THIS POST

Deleting the .DS_Store files for directory and restart appears to solve the problem...

Message was edited by: jeff@seaver.com

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Re: Photoshop CS6 does not save icon on Macintosh

Deleting .DS_Store means you cleared the OS cache for thumbnails, which means you are seeing a problem in the OS thumbnailing.

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Re: Photoshop CS6 does not save icon on Macintosh

Thanks, Chris - apparently PS6 is very sensitive to OSX caching for thumbnails. I've had to use a utility to clear out the display settings for pretty much my entire hard drive, and after a restart, the icons are being created correctly. Unfortunately, I had 600GB of content with hundreds of thousands of folders, so it's a pain to have to do this. As I mentioned earlier, no other app in our Applications folder creates files with this problem (and I have over 350 apps installed) - and in fact none of the other CS6 apps I tried fails to create icon previews either.

A good utility for clearing DS_Store files en masse is Onyx. I also think Snow Leopard (aka Lion) Cache Cleaner does this.

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Re: Photoshop CS6 does not save icon on Macintosh

jeff@seaver.com wrote:

...apparently PS6 is very sensitive to OSX caching for thumbnails...

It is not apparent to me what this means. Can you explain? Which is writing to .DS_Store: the OS or Photoshop?

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Re: Photoshop CS6 does not save icon on Macintosh

Please read in context of previous posts - I'm speculating that the problem of PS6 not creating icon thumbnails, while it is being blamed on Apple's OS, it is the only app we own having the problem of saving new files that don't have thumbnail icons - and that this may imply that PS6 doesn't "play well" in the sandbox with the way Apple's OS caches (stores) the files that govern any given directories' appearance. Hope that's a help - and if you're not having the problem, congratulations and no need to worry about it! 🙂

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Re: Photoshop CS6 does not save icon on Macintosh

Only the OS writes to .DS_Store -- that's where MacOS stores thumbnails, metadata, etc.

Somehow MacOS is not creating thumbnails correctly all the time , and wiping out the thumbnail cache forces it to recreate the thumbnails.

Photoshop doesn't do anything out of the ordinary when saving files, but we'll have to follow up with Apple to see why their thumbnailing might fail like that.

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Re: Photoshop CS6 does not save icon on Macintosh

My confusion regards your use of the word "sensitive". I would imagine that it would be OS X/Finder that is sensitive.

I have read the context of these posts and that is why I asked for clarification on what has not yet been described.

Are you writing icon previews with Photoshop or are all previews being generated solely by OS X? ( Photoshop Preferences->File Handling->Icon ) What happens when you toggle this? When you did your test for (.tif, .jpg, png, psd, .pdf), did you use Save for Web on JPG/PNG?

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Re: Photoshop CS6 does not save icon on Macintosh

I, for one, am realying on Photoshop to create the icons with previews. Image Preview is set for icons. That is, generally I believe, the way the OS handles icons as well. I'm not even getting generic icons most of the time. I haven't, as a previous user did, deleted by .DS_Store library so I can't say if that will fix the problem or not. I'm going to check on the Apple boards and see if others are having similar problems.

Regards,

Clinton

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Re: Photoshop CS6 does not save icon on Macintosh

Chris,

are you suggesting I delete the .DS_Store so I can restore my thumbnails. If so how would I do that. Where is .DS_Store and are there different .DS_Store's that I shouldn't touch.

I'm on a Mac version 10.7.4 on a 2 x 2.8 GHzQuad-Core Intel with occasional icons showing up after awhile.

Marc

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Re: Photoshop CS6 does not save icon on Macintosh


Chris Cox had it right - clearing out the appearance settings solved the PS6 thumbnail icon issue for me.

Every folder on a Mac for which one has established a specific appearance (View>Show View Options, or Cmd-J) creates an invisible .DS_Store file within that folder, aka directory. It's not much fun to try, one at a time, to a) make them visible, and then b) trash them -  as there can end up being thousands.

There are several utilities that can batch remove these files - I used Onyx for Mac. I think File Buddy may also do this, Snow Leopard (or Lion) Cache Cleaner may have this capability - suprisingly, Mac Pilot didnt seem able to). There is also a Terminal command to perform this on an individual folder (directory), but I didn't know how to batch run it to clear out every directory on my hard drive, so I used my utilities to do so. Once Onyx was done removing all the .DS_Store files on my hard drive, I restarted and voila - Photoshop CS6 now saves every file with thumbnails that can expand from 16x16 to 128x128 (and on up, depending on your OS).

It does require that you re-set appearances on certain folders (icon view for folders of images, date-sorted lists for versioned documents, column view for for fast scanning of nested hierarchies, etc.

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Re: Photoshop CS6 does not save icon on Macintosh

Thank you Jeff!

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Re: Photoshop CS6 does not save icon on Macintosh

I couldn't find an option in Onyx to delete .DS_Store files. Would you know where it is. Here is a screenshot of the program.

Thank you in advance.

Marc

Screen Shot 2012-05-24 at 5.57.40 PM.png

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Re: Photoshop CS6 does not save icon on Macintosh

I haven't tried deleting .DS_Store - I'll read a little further and take this question to the Apple Support Forums and see if others are having similar problems.

I'm glad to learn that I'm not the only fish out of water.

Clinton

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Re: Photoshop CS6 does not save icon on Macintosh

I used the program DS_Store Cleaner and I am seeing the icons for the files in the finder but within Photoshop when I select open the icons are missing. See screenshot. This either means the program I used didn't do the trick or it's PhotoShop or it OSX Lion. Either way I wonder if I should now use the program I was originally suggested to use, OnyX

Screen Shot 2012-05-25 at 10.49.32 AM.png

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Re: Photoshop CS6 does not save icon on Macintosh

Hi Marc -

This looks like a screenshot from the mini-Bridge, on Lion? Sorry, I can't answer for Lion because I haven't tested this on our Lion machines - but the Onyx solution did, as I reported, solve the problem for me in Snow Leopard - but there's no reason DS Store Cleaner shouldn't have done every bit as good a job. Deleting these files is a simple script, it ain't rocket science.

As helpful as Chris C.'s input has been, I am suspicious about ladling all the blame on the Mac OS, for two reasons - one, no other app I have (and I have hundreds) is having this problem, two, I can replicate the problem on several machines with PSCS6, and the second second reason, hopefully without causing offense because as I said Chris C. was helpful and for me, nailed the problem - Adobe does have a tendency to, whenever in doubt, blame Apple (I was a tester with Adobe for the first few CS versions and heard this time and again) until shown otherwise. While the solution may be to dump these appearance files, I'm a bit skeptical as it does not explain why they would all-of-a-sudden become "corrupted"  at the moment we upgrade to PSCS6.

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Re: Photoshop CS6 does not save icon on Macintosh

The screenshot is from the OS open dialog within Photoshop within Lion and not mini-bridge. Thank you Jeff for replying and your help. I think I will run OnyX as well and see if that improves my situation.

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Re: Photoshop CS6 does not save icon on Macintosh

The thumbnails in the open dialog are provided by the OS (as is most of the open/save dialog).  So there is still a problem with the OS creating or displaying thumbnails.

It's not a matter of blaming Apple without reason, just that Apple has an awful lot of bugs in the OS that don't get fixed very quickly.

Here we know that the OS is responsible for the thumbnails, that clearing the OS cache of thumbnail and metadata fixes it for some people, and that even after that the OS can't always draw the thumbnails when it is supposed to.  I have no idea why that would be worse in some applications than others - but the OS is clearly failing to draw thumbnails, and that's not something that Photoshop has any control over.

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Re: Photoshop CS6 does not save icon on Macintosh

Chris Cox - "I have no idea why that would be worse in some applications than others - but the OS is clearly failing to draw thumbnails, and that's not something that Photoshop has any control over."

Chris, I appreciate that you are trying to help here, but this is clearly not a matter of it being worse with some applications than others, as you say. I've carefully read hundreds of posts on this issue, in this forum and others, and in every case the only application with which this problem arises is Photoshop CS6. Whether or not the Mac OS is responsible for creating thumbnails, the problem only arises for users of this version of this application. That tells me that Adobe has changed something with this version of Photoshop which is triggering whatever that problem is within the OS. Older versions of Photoshop cannot reproduce the problem, and neither do any other applications. I don't think the relationship between the problem and PS CS6 can possibly be any clearer. Apple's problem or no, Adobe is getting the black eye here, and can, with enough effort, figure out what they wrote differently in CS6 that exposes the OS's problem.

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Re: Photoshop CS6 does not save icon on Macintosh

We do not know exactly how Apple generates their thumbnails, or why they might be sensitive to certain application versions.  We do not have Apple's source code, and do not know the details of all of their bugs.

We do know that thumbnail generation works most of the time for most users (meaning that the application is writing all the correct information), but fails sometimes in the OS for other users.  We do not know exactly why the OS code is failing, or why it fails for some users and not others, and some times but not others.  To me that would indicate some sort of timeing issue or uninitialized variables in the thumbnail code.

Until Apple determines why their code fails and tells us the details, we can't know what we might have changed to trigger that failure.  (and to our knowledge, we changed nothing that could explain this, and even re-examination of our code and files yielded no clues).

We should not have to reverse engineer the OS and all it's thumbnailing code to figure out an OS bug.  This is an Apple OS bug that Apple needs to figure out.

Just because an application exposes a bug in the OS, does not mean that the application is responsible for the bug in the OS, or can do much about the bug in the OS.   This isn't even something we can work around - it's not a direct API call, but something that happens outside the app after a file is written to disk.

If you would like to see this fixed sooner, please let Apple know that you care about this issue and would like them to address it sooner.

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Re: Photoshop CS6 does not save icon on Macintosh

Chris,

Since I initiated this discussion, I should note that I've had no more problems since the .DS_Store 'resolution' while others seem to be having the same problem. It has now migrated to the Apple discussion board and I will, when I'm able, post to the Apple Developer's board (if you haven't).

Clinton

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Re: Photoshop CS6 does not save icon on Macintosh

FWIW, running Cocktail in its default Pilot mode (which includes emptying caches) corrected the problem on my system. On a purely logical level, even if the fault is with Apple, there must be something Photoshop CS6 is doing differently than CS5 (or any other app), or it wouldn't be the only app with the problem.

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Re: Photoshop CS6 does not save icon on Macintosh

Rick, Thank you for your posting. Can you explain your solution to the less techy of us. I read your post and didn't understand it and very much want to resolve this problem as I need NEED my thumbnails.

Thank you.

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Re: Photoshop CS6 does not save icon on Macintosh

I'm not that techy, either, Marc. Cocktail is a 3rd party utility that does much of the same stuff that Onyx and others do. It handles a number of "housekeeping" chores. To digress, I periodically run Disk Warrior (rebuilds disk directory) followed by Cocktail, usually before updating system software, and that seems to keep things running smoothly. (Little errors and problems gradually crop over time, especially if you create lots of files and are a robust filer, unlike most consumers who leave it to the system.) Anyway, Cocktail has a Pilot mode that by default runs what most of us will ever need done. It's simpler than the more involved ways to get to the same end. (I have no connection with Cocktail other than being a satisfied user.) You'll find it easily in a search. Don't remember if there's a free version, or how much the paid version costs, but it isn't much. The Pilot function is easy to find, and you just click run.

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Re: Photoshop CS6 does not save icon on Macintosh

Rick, I have obtained Cocktail and before I get myself in trouble... do I do anything  theDS Store tab where it asked to delete DS STORE FILES ? and or to prevent DS STore File creation on network vlumes?

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Re: Photoshop CS6 does not save icon on Macintosh

You do not need to mess with the DS STORE files or any other settings. Just go to Pilot and click run. (I should add that I did run Disk Warrior before Cocktail when I solved the problem. I doubt that rebuilding the hard drive directory was the solution--the problems fixed were too few and more-or-less routine. What Cocktail does is more relevant to what the earlier posts were saying.)

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Re: Photoshop CS6 does not save icon on Macintosh

I am looking online at Diskwarrior.  So you are saying that Disk Warrior was able to restore or repair the existing files saved with PS6 on your Mac?  What would I generally use this program for?

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Re: Photoshop CS6 does not save icon on Macintosh

A true techy can answer this better than I can. All Disk Warrior does is repair any errors in the hard drive directory, essentially the filing system for the computer, so it knows what files are stored where (among other things). It's like Apple's Disk Utility app, but historically has been more thorough. Directory errors can lead to various odd behavior by the system or apps at different times. You may or may not have directory errors, or at least any that matter much, and most users never repair or rebuild their directory (and most will use Disk Utility if they do), but that's a separate topic from this one. Just run Cocktail on Pilot and see if the icon problem is fixed. I recommend restarting the system immediately after running Cocktail. (I only mentioned Disk Warrior because I ran both it and Cocktail as part of my standard troubleshooting routine. Better would have been to see if anyone said Cocktail didn't fix the problem before mentioning Disk Warrior.)

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Re: Photoshop CS6 does not save icon on Macintosh

Hre is the example of my icons very small.

Screen Shot 2012-05-25 at 2.21.25 PM.png

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Re: Photoshop CS6 does not save icon on Macintosh

Okay, I have tham same problem but in a diffrent way. I'm working on two computers, one older Mac Pro running Tiger with Adobe cs4 and a new Mac Pro running Lion 10.7.4. running Adobe cs6. Both computers are on a large Xsan so I'm saving files to the same folder on the Xsan from both machines.

If I create a Photoshop file (any- jpg png psd tiff. etc....) I can see the preview icon in a folder on the New Mac but when I open the same folder on the old Mac I can't see the preview icon

See example:example.jpg

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Re: Photoshop CS6 does not save icon on Macintosh

That tells us that the problem is with MacOS, and that somehow it is getting confused about the thumbnails/previews for those files.

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Re: Photoshop CS6 does not save icon on Macintosh

I don't want to blame Apple or to blame Adobe. I don't care to blame anyone.

I'm interested in is a solution or a work around. Deleted the .ds_store didn't solve it for me the problem returned the next day.

If anyone has any good suggestions please let me know.

PS. Chris do you know if Adobe is in discussions with Apple about this problem and when we might see a fix. Thank you.

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Re: Photoshop CS6 does not save icon on Macintosh

We don't yet have enough information to file a bug with Apple.

We need reproducable steps before Apple will investigate.

So we're continuing to try this and see if we can come up with reproducable steps - but we're having trouble reproducing it ourselves. There may be other factors involved.

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Re: Photoshop CS6 does not save icon on Macintosh

Is there anything from my system that I can privately send to you to help you evaluate the problem.

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Re: Photoshop CS6 does not save icon on Macintosh

So here we are blaming Apple and still not fixing the problem.

Amazing how opening the same file in CS5 and saving saves an icon.

The fact that CS6 won't do this is somehow now Apples problem?

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Re: Photoshop CS6 does not save icon on Macintosh

Okay.... I did another expariment..... In the new Mac Pro I saved the same photoshop file in version 5.1 and I see the preview in the old Mac Proexample 2.jpg

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Re: Photoshop CS6 does not save icon on Macintosh

So far after rebulding the .ds_store I have an icon when saving from CS6.

But being that CS6 appears to being doing something different than CS5 I have my doubts that that is a long term answer.

10.6.8 here.

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Re: Photoshop CS6 does not save icon on Macintosh

See my post here. I think I've discovered the issue.

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Re: Photoshop CS6 does not save icon on Macintosh

Kurt...I am way way out of your league but I appreaciate your help. To clarify, are you suggesting that in lieu of re-installing Mt. Lion, I could simply re-install quick time?

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Re: Photoshop CS6 does not save icon on Macintosh

Clinton,

I am grateful you brought it up - "I am not alone" is always helpful.

As posted earlier, I'll reaffirm that - for ME - the solution was to use Onyx (or similar) to delete all .DS_Store files. The problem still sporadically re-occurs, and yes, only Photoshop CS6 files, but the .DS_Store solution alleviates it.

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