Participant

Question

Photoshop CS6 not saving to server

Forum|Forum|13 years ago
July 6, 2012
11 replies
49866 views

I cannot save my .psd files to the server from photoshop, neither save or save-as. Save for web works just fine. When I try to save I get this error message:

Could not save as “X.psd” because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder.

I know for sure that I have unlocked permissions and no one else is using the file.

I'm running Adobe Design Premium for CS6 on a retina mac book pro iOS 10.7.4

This topic has been closed for replies.

stuart_mccoy

Participant

It's been 7+ years and this bug is STILL present in Photoshop CC v20.0.2. It long past time to get this bug fixed. No other Adobe apps have this issue. Perhaps you could borrow the devs responsible for file system handling for Illustrator or InDesign and let them have a go at fixing the problem because the devs currently working on the problem just aren't getting it done.

L

lynn94901

Participant

Saving When Photoshop Won't Save — Christopher Grant

Simple and effective. I restarted Photoshop just to make sure the change (that wasn't a change) worked

L

locanto

Participant

Hi,

switching from smb to AFP share solved the problem for us!

B

BH_Kevin

Participant

Worth mentioning that we have tried editing and propagating the permissions on all affected folders from the within server to fix the issue but isn't working. The only way I can resolve is by creating a brand new folder at finder level and copying all the files into the new folder. Once this is done the issue is resolved. Not an ideal situation but it's a workaround.

Would love to get to the bottom of this!

L

lynn94901

Participant

Saving When Photoshop Won't Save — Christopher Grant

I hope this is useful -- I was going from Lightroom to Photoshop and not getting my edited pictures back into Lightroom.

B

BH_Kevin

Participant

Running 4 iMacs (10.10.5) connected to server via AFP (previously SMB) and having multiple 'save-as' issues throughout the whole Adobe CC suite, not just photoshop. Indesign giving sporadic (Read Only) issues where I have to save multiple versions in order to not lose any work. Very frustrating. On a few occasions I found that once I stayed within Indesign/Photoshop, I had no issues at all but the minute I clicked onto the finder and directly back into Indesign/Photoshop then I would not be able to perform a simple 'save', I was forced to 'Save As'... '...access was not granted' etc.

After reading this thread I see a lot of people only experiencing the issue with Photoshop, I just wanted to point out that I'm getting it throughout all the Adobe products.

D

dušanm87653658

Participant

Maybe this could help, at our office we have found this was the issue. Opening in finder, gives you the preview of psd, I guess it lock down saving. We havent found solution to this just a workaround, we stopped using view with file previews.

osx - Photoshop on mac "could not save [file] because write access was not granted" - Ask Different

M

Medallion_Retail_IT

Participant

Any development on this issue? I see it's been a couple of months since anyone commented.

Chris Cox

Legend

Photoshop CC 14.0 and 14.1 contain quite a few improvements to make saving to a server safer.

(mostly working around the OS bugs)

GPSIT

Participant

I'm suffering from these problems now, running Yosemite with CS6. A few of my users cannot save anything, anywhere.

C

chupwala

Participant

I am unable to save files in Photoshop to the server. To rectify this problem I switched of "Save in Background" in the preferences. Photoshop now allows me to save files directly in Photosshop to the server.

Nils85

Participating Frequently

We have been working with full access to .TemporaryItems for all the share's users for about a week now. This works great, no more saving issues here.

Thanks for all your input!

S

scottgriz

Participating Frequently

Access to the .TemporaryItems folder is just part of the issue. Are you also using unique UIDs for every machine? Active or Open Directory?

Or manually managing them? If not, you will also run into an issue where the TemporaryItems subfolder will get removed upon logout.

Can you give more information on the structure of your network? We are testing moving our environment to Active directory in order to establish unique UIDs to avoid collisions in the .TemporaryItems folder. So far, all tests are positive. I have isolated a single machine to have a unique UID and access to the .TemporaryItems folder and so far no issues.

S

scottgriz

Participating Frequently

We are having this same issue and I have disussed this on other similar threads. Keeps coming back to the same things to try and no solution. One thing I did find is that the problem does not occur when saving to a file server with SMB. However, when saving through SMB, periodically I was getting a message that said something like, "The saved file was modified since the last time it was saved, all changes will be lost. Are you sure you want to save". It still let me save and I was able to go on with my business. I'd say that message appeared about as often as the AFP realated program error. So it makes me wonder if they are related. Anyone have any thoughts on this?

Chris Cox

Legend

Those are separate bugs.

Apple believes they have solved the primary problem in MacOS 10.8, but they have not solved the file modification date issue (which has to happen outside of Photoshop).

S

scottgriz

Participating Frequently

Hi Chris,

Sorry, I misread the original post. But can you clarify what you mean by the "primary problem"? Is that in response to my post or to the original post?

T

theGraphicsGuy-TguyAg

Participant

We are having the same issue here, though some users can save fine and others can't. There is enough hardware and software differences between us to eliminate just one OS version or hardware setup as the cause (mac 10.7 and 10.8 being used on imacs and mac pros) and enough similarities (same os and same software on the same hardware systems and some can't save and others can) to be very confusing. We are saving the files on an older Mac server (OS 10.4 on powerPC xserve) and Photoshop CS5 saved them just fine. We are all running the same font software, so I don't think that is it. I did try to turn off the image previews for a user that can't save and it didn't seem to help. Hope it can be fixed soon by someone.