Inspiring

Answered

Photoshop does not function on MacOS Catalina 10.15.1

Forum|Forum|6 years ago
November 5, 2019
10 replies
18350 views

Photoshop doesn't function in MacOS Catalina 10.15.1 on my 2017 MacBook Pro. Clicking the layer visibility toggle doesn't affect the viewport until another action is preformed. Attempting to zoom will cause the application to crash.

I'm asking respectfully, please don't comment that Adobe has not updated their software. I am aware that Adobe may not have updated Creative Cloud applications function correctly on newer operating systems. We are now in a non-beta release of MacOS, and I'm just looking for solutions to the issue if one is available.

Finally, just to vent my frustration, I'd like to point out that it's not like Apple hasn't given developers plenty of warning about their new system requirements, so if this is indeed a compatibility issue, I'm a bit disappointed in Adobe.

Update: It was not Adobe, it was my fault. Thanks for your help everyone.

The fix I used was a terminal command to remove the Force Dark Mode attribute from the system:

$ defaults delete -g NSRequiresAquaSystemAppearance

Thanks for your help.

This topic has been closed for replies.

Correct answer SweeetJD

I used a terminal command to completely remove the Force Dark Appearance attribute in MacOS, and that fixed the issue. The command was:

$ defaults delete -g NSRequiresAquaSystemAppearance

athletic_Serenade0D4D

Participant

https://www.instagram.com/p/CE16137h-ck/?hl=en Heres the video. Heres how i fixed it with screen shots Not sure why this fixed it. When i normally work with photoshop I have this box checked and it allows me to use the oil paint filter. For some reason on my end, this needs to remain uncheked in order to not get the program to go black when you launch the program I did the software updates and that didn't do anything

S

Siebass

Participant

Hi all,

So.... terminal is giving me a “zsh: command not found” when I type in the command above. Is this supposed to happen?

mackenziem96573222

Participant

have you found any answers yet? I am havign the same problem.

S

Siebass

Participant

I haven't heard anything from anyone here. The command in terminal hasn't done anything noticeable and i was still having my PS software freeze even on small files when i would use a non-standard brush... what i wound up doing was switching the PS interface manually from Dark Mode back to white. Some days this works, other days not so much. I wound up buying Affinity Photo and Clip Studio and use them most of the time now as a result of Adobe not being able to rectify this issue. Periodically, i check back in to PS to see if things work smooth. Might be cancelling my CC subscription soon as i don't want to pay for things that don't work properly.

M

morganfitzp

Participant

As soon as I try to use the Text tool, Photoshop crashes. Brand new Photoshop, brand new Mac.

G

gstvo32432

Participant

Thank you so much, this was the same problem i was facing.

Jeff_Drews

Participant

Joe, thank you so much. Wow I've been racking my brain all day on this with nothing on Adobe's end.

M

MikeHigdon

Participant

YES! Thank you so much. This solved all the issues I was having with Adobe. I figured it was related to this thing I did in Mojave YEARS ago, but couldn't figure out the right command. Deleting the line fixed this issue for me in Illustrator, Photoshop and InDesign. All of them were affected.

PECourtejoie

Community Expert

HEllo, so that we understand, you had changed a setting in a previous version, using a command line, and that setting caused issues on a subsequent update of MacOs?

adamjonfuller

Participant

Correct

adamjonfuller

Participant

Thank you SO much. I have been racking my brain for over a month trying to fix this issue. Deleting the dark appearance attribute did the trick and I can finaly use my Macbook again for work!

D

danielcrothers

Participant

OK great how do I do that!!!

johannacosby

Participating Frequently

Did you ever figure out how to do this???? This is very frustrating, as I cannot find a simple step by step guide to how to do this.

SweeetJDAuthorCorrect answer

Inspiring

I used a terminal command to completely remove the Force Dark Appearance attribute in MacOS, and that fixed the issue. The command was:

$ defaults delete -g NSRequiresAquaSystemAppearance

J

J453

Legend

One of our engineers believes the issue you are seeing is related to the force darkmode command line: https://helpx.adobe.com/photoshop/kb/photoshop-and-macosmojave.html#CrashwithonlyDarkMenuBarandDockterminalcommand

SweeetJDAuthor

Inspiring

Interesting. I like to mess around with that kind of stuff so that's certainly a possibilty. I will try that and get back to you. Thank you for your prompt reply.

davescm

Community Expert

See the link below for known issues with the Mac Catalina OS
https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

Adobe have now issued two updated versions of Photoshop that addresses some of these - the latest being v21

Dave

SweeetJDAuthor

Inspiring

Yes, unfortunately I've tried updating everything and nothing has worked yet, however Jeff has an interesting idea that I'll try out when I get the chance. Thanks for your quick reply.

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