Photoshop doesn't start without internet connection

[JLobert]

I have Creative Cloud with PS and LR and I share that on three computers, one desktop (always activated) and two laptops. which makes CC sign me out on one computer as I switch. This usually works well if I am online, it shows me the three PCs and asks me which one to deactivate. However, if there is no internet connection, Photoshop doesn't start up if it wasn't activated before. Instead of the "Remind me later" button, I only get RETRY or CLOSE PS. Lightroom does start up without a problem, though.

I am aware of the normal behavior as it should be: Internet connectivity, offline grace period, and reminders | Adobe Creative Cloud apps

Why is there no grace period for this, they must imagine that people are in airplanes or a remote cabin and cannot go online, they should allow at least a few days for this.

Thanks for pointers.

[Trevor.Dennis]

JLobert  wrote

Why is there no grace period for this, they must imagine that people are in airplanes or a remote cabin and cannot go online, they should allow at least a few days for this.

Thanks for pointers.

Well if you think about, that grace period would allow people to breach their Terms & Conditions by having more than two systems activated at the same time.

[JLobert]

For a few days? I'm sure that would make Adobe go bankrupt! Come on, who would rely on that to use it as a loophole? The fact that they keep track of the PCs and show you to select one to deactivate tells me that there are many people doing this. You can use data mining to figure out if somebody abuses this.

[Chuck Uebele]

Frankly, the new system is a lot better than the older system, where you had to uninstall a copy of PS, if you had more than 3 computers. This is a breeze, compared to that. So people who are flying on planes, they just make sure that whatever computer they're taking has been signed in, before they leave, and they should be good to go. You can always sign out of just one computer so that the Adobe system doesn't sign you out of all other computers on which you have PS installed. No, Adobe won't go bankrupt over giving a grace period, but I would imagine that setting that up and controlling it would be complicated and not worth Adobe's time and money to develop such a system.

[JJMack]

Photoshop Starts and works fine without a network connection. So you do not need a network connection to use Photoshop you just need an activated machine.

You cause the problem for yourself wanting to use  your single user licence on three machines where you are only allowed two activated computers  at any time one for you  work computer and one for your mobile computer.   To use a third computer you need to deactivate an activated computer to be able to activate the third computer.  Deactivation and Activation requires connecting to an Adobe activation server. If you want to be able to use three computers at once you need a different licence.  Or two subscriptions with different  Adobe accounts then you can have four activation. To for each single user subscription..

[JLobert]

I'm NOT trying to use it on three computers simultaneously, only on one actively, actually, as nobody else has access to this account. Two activated, one inactive. I'm fine with having to sign out of one, as needed, it just caught me off-guard in the airplane. Next time I know, although I might still forget. Since Adobe checks on the application when I start it, they might as well monitor if it is actually loaded. If not, allow another computer. Done.

[Jeff Arola]

Pretty sure there is some kind of bug in the verification system (activation) since the creative cloud cc 2019 updates, which use a new system to verify subscriptions.

I'm only signed in on two computers as the date of this posting, those being one mac and one windows, so I just did a test on a windows 10 1809 system with photoshop cc 2019 by restarting windows and then running cc 2019 and sure enough it asked to verify the subscription. So i turned on the internet and did just that. Shut the internet down restarted photoshop a few times and was not asked to verify anything. Restarted windows again, started cc 2019 without the internet turned on and again was asked to verify the subscription. A bit of an inconvenience at home, but it would be a royal pain out on the road with no internet connection.

[EJ Printer]

It's more than just an internet connection issue. I've only loaded it on two computers, both always connected to the internet and I got a notice that I had exceeded my license. It showed three devices, the two that always use and a third unidentified device ( yes the same one as one of the two) but ID showed it as unknown. This has happened twice with PS 2019 and does also happen with ID 2019. Adobe is lost in space. It's NOT a my fault situation since I've gone nowhere with my desktop computers.  And to resolve my need to use PS, I tried to just launch 2018 and it works fine. I also just went ahead and logged out of my KNOWN computer.... instantly it work … Something in how they are structuring the phone home protocols is messed up.

[JJMack]

Perhaps you need to change Your Adobe Account's Password and get that unknown device deactivated.  I believe you can get Adobe's activation server to deactivate all devices activated for you subscription. By trying toe activate a third machine that would exceed you allowed activations.  I believe the Activation server may ask if you would  like to deactivate all machine activated for your subscription so you can activate your current activation request signing in to the Creative Cloud from the creative Cloud desktop application.

[EJ Printer]

??? It worked perfectly well for years sir. It was ONLY the most recent update that is having the problem. WHY would one need to do so much jumping through hoops to change, update , etc when they've changed NOTHING? THis is an ADOBE UPDATE issue. Bad coding,... etc. THE HD wasn't changed. The computer is the same computer. NO OS change,... YOu're acting as if my account was hacked... and it ONLY happened at the time of the latest update. Interesting take,... it must be the user and not the software.

[JJMack]

The problem seem to be unique to your account  some how an unknown to you a third device was activated for your subscription. I have not seen others reporting they are have a similar problem.   I suggested changing your password in case someone else discovered  your password and used it to activate  their machine. The last Photoshop update was weeks ago

[EJ Printer]

You really need to up the ideas to cover a broader scope of thinking sir. Just because the update was available , doesn't mean that I updated. And the log in takes place on the same computer. It's not some unknown device. It's all located on the same device. I'd suggest that it's unique to your knowledge base perhaps..   Magical power of observations you have... truly unique.

[JBL]

Not so.

[JBL]

I just updated CC hours ago and was working for hours after that. Now, no internet, no CC. Time to change software if this is a requirement

[Ussnorway]

worth looking at autosync as well guys i.e, turn it off when you travel or Adobe will be ever so helpful and download | upload all your cloud files BEFORE Photoshop fully opens