Photoshop doesn't work on macOS Catalina 10.15.1

[никитак81908685]

Hello, Adobe!

I have a 13' MacBook Pro 2017 with macOS Catalina 10.15.1

I downloaded from the official site and installed Creative Cloud, through which I installed Adobe Photoshop 2020 version 21.0.

I activated and launched a 7-day trial version.

It starts, but when I try to do any action (create a document, open an existing document, go into the settings), it gives this error window. In english it sounds like "Unable to execute request software failure". Photo attached.

I removed all using AdobeCreativeCloudCleanerTool and reinstalled Photoshop. The situation has not changed.

I cleaned the computer, deleted PS through CleanMyMac2, all in vain.

I really do not want to reinstall the system because of this.

I read that for many people, Photoshop is already running on macOS Catalina. Mine does not even allow you to create a document. This is very sad and I would like to correct this situation with your help. Thank!

[italosan]

Hi, we are sorry that you are encountering with Adobe Photoshop. Have you tried to follow this guide? Photoshop e macOS Catalina (10.15)

[никитак81908685]

Hello, italosan! Thanks for your reply.

This guide describes the problems when working with the program, as I understand it. But i cant even create a document or going to settings. Immediately there is an error that I described above.

Of the items listed in guide, using AdobeCreativeCloudCleanerTool is suitable for me, but this did not help.

[italosan]

Forgive the rather trivial question, have you checked if there are any updates for your computer?

[никитак81908685]

Yes, 10.15.1 is the latest verison of macOS

[никитак81908685 · Accepted solution]

I don’t know how it works, but when I deleted all the files for "adobe" from the search and reinstalled Photoshop, it worked. It was easy.

Thanks for reply and your time italosan!

[italosan]

I'm glad your problem with Adobe Photoshop has been solved successfully. If you have problems in the future, contact us. We will be happy to help you.

[grantc45219447]

I'm having the same black workspace issue. When you say you deleted adobe from search, what do you mean?