Photoshop extremely slow on high performance PC when using custom shapes

Forum|Forum|5 years ago
April 4, 2020
2 replies
7675 views

Hey all,

This issue is driving me kind of insane at the moment but I will try to keep my cool. I am taking a digital painting class that relies heavily on using custom shapes for creating textures. Basically, when I bring in a custom shape to the canvas, it gets lags heavily. It is somewhat survivable but super frustrating. However, if I try to distort these textures in any way, the lag is unbearable and sometimes will just freeze the program. This should not be happening on my system.

I am running photoshop CC 2020.
Just to ensure you all it is not my PC...I just built it and it runs newest games on ultra over 60+ fps. 16 GB of ram, the graphics card is a GTX 2070, processor is an intel i7 9700k. I have a SSD of 1TB and an HDD which is 2 TB. So, it has to be photoshop or my performance settings.

I attached my photoshop performance settings, but I have played around with these a lot to no avail. Also, before you suggest checking my scratch disks, both my SSD and HDD are checked.

Can anyone please help?? I am going crazy.

Performance

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SLO Town Mike

New Participant

I had the identical problem FOR MONTHS, but I finally got it fixed. For me, the solution was to run Adobe Creative Cloud Cleaner Tool, and afterwards, Voila! PS now loads and runs super fast, including editing from LR. Here's the link, but make sure you run a backup of your PC since this app cleans corrupted files and Registry entries and is intended for advanced Windows users.

https://helpx.adobe.com/lt/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Hope that helps you like it did me. Good luck.

D Fosse

Community Expert

Thanks for reporting. We do get users with seemingly inexplicable problems here, and any possible remedy is a valuable addition to the suggestions we can offer.

It's possible that you could have arrived at the same result by just resetting preferences. Preferences are prone to corruption because they are rewritten on every application exit, as opposed to read-only program files. The preferences contain the entire app configuration, much more than just the user-set preferences. A corrupt prefs file can give very strange symptoms.

In any case, the main thing is that the problems were resolved 🙂

JJMack

Community Expert

Do you have the latest Nvidia device driver installed. Installed for you GTX? Did turning off use GPU perform better?

I have to admit I have 40GB of RAM installed so more than you but the rest of my machine is lower then your's like my processors are only 2GHZ the slowest that meets PS requirements. I running Windows 10 and PS 21.1.1. I just opened a new 6000x6000px document and used the Custom shape tool with a very complex custom shape. The tools Performance was not instantaneous there was perhaps a 1 or 2 second lag dragging out the shape. I would not call that extremely slow considering how complex the shape is. I have an Nvidia Quadro K2200 display adapted not a high end quadro.

JJMack

P

prdk21Author

New Participant

Hi JJMAck!

Thanks so much for the response. Unchecking "use gpu" does prevent the program from freezing entirely, but it is still extremely slow when trying to resize the shape at all. And yes, drivers are up to date!!

JJMack

Community Expert

Nvidia has 3 device drivers on their web site for their geforce adapted the default game ready driver, the Beta driver, and the Studio Driver. They state the studio diver is more stable and tested with application like Adobe's

JJMack

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