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Photoshop file won't save

Community Beginner ,
Jul 20, 2017

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I have a PSD open that I have been continuously working in, but it says that it's Saving 0%

It appears to be trying to save but it's been sitting on 0% for over 24 hours.

I can still export and save to web etc and I can continue working in the file and editing it and adding to it etc, but I just can't save the file.

A message keeps appearing saying 'Could not complete the Save command because the document is currently being saved in the background. Please try the operation again after the save has been completed.'

But it's been on 0% for over 24 hours now and I have done more work to this document which I'll lose if I force quit.

What can I do ?

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Photoshop file won't save

Community Beginner ,
Jul 20, 2017

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I have a PSD open that I have been continuously working in, but it says that it's Saving 0%

It appears to be trying to save but it's been sitting on 0% for over 24 hours.

I can still export and save to web etc and I can continue working in the file and editing it and adding to it etc, but I just can't save the file.

A message keeps appearing saying 'Could not complete the Save command because the document is currently being saved in the background. Please try the operation again after the save has been completed.'

But it's been on 0% for over 24 hours now and I have done more work to this document which I'll lose if I force quit.

What can I do ?

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Adobe Community Professional ,
Jul 20, 2017

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Adobe Community Professional ,
Jul 20, 2017

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Is the file corrupt? Or does the application need to have the preferences reset? Let's check the file first:

1. Go to the history panel and click on the create new document button. Screen Shot 2017-07-20 at 10.54.42 AM.png.

2. Try saving the new file. See if this new file saves with no problem.

If the file is not saving then let's check your User Preferences:

1. You can try the same file under a different user (system user).

2. If it does not have the problem, Let's reset your preferences. (you can also just Reset your Preferences.

3. Go to the Preferences dialog box. Photoshop CC>Preferences> General (mac) or Edit>Preferences> General (pc)

4. Click on the Reset Preferences On Quit button. Screen Shot 2017-07-20 at 10.59.02 AM.png Then choose OK to get out of the Preferences.

5. Quit out of Photoshop then Restart.

One of those things should fix your problem.

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Community Beginner ,
Dec 24, 2019

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I cannot save my Photoshop file. Not the current one, at least.  I can save a new file.  I cannot save the current one, though, even though it is a rather simple file (a few layers, some with text, others with images, nothing special).  If I go "file -> save", I won't get an error message or anything, but nothing happens.  Same, if I try to save under a different file name, to a different location or both.  Nothing.  I did the "reset preferences on quit", didn't change the situation.  Really weird.  Sure, I can quit out of Photoshop, the Restart, but that obviously means loosing my current work.  Any ideas?

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Community Beginner ,
Dec 24, 2019

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... I found out the following (still no solution, though): my current file contains 3D text layers.  If I delete them, I can save my Photoshop project ( as .psd ), but if I leave them, I cannot save them. I also cannot duplicate these 3D text layers to, say, a new project. Really weird. What is the solution?

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New Here ,
Apr 07, 2020

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I have tried resetting preferences, I have deleted the program and reinstalled it from scratch, The only way I can get it to create a new doc is via the use legacy option which works, but clicking of save or save as does not work, I can export and I get the option to save if I crash out using the X shut document button.

But this is not right I've been using PS for decades and never had this issue before.

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New Here ,
Apr 20, 2020

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The same exact thing happened to me. Everything was working just fine, and then one day it decided it didn't want to save anything. Everything works, but I can't make new documents without using the legacy setting either. I also can't save or save as. The only thing I can do is export as a .jpeg or .png or something that causes destructive edits. I have a class that's ending in two weeks and I need this problem solved before then. I've been searching for countless hours but have only found unanswered forums like this.

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New Here ,
Apr 20, 2020

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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta name="Generator" content="Microsoft Word 15 (filtered medium)" /><!--<br>/* Font Definitions */<br>@font-face<br> {font-family:"Cambria Math";<br> panose-1:2 4 5 3 5 4 6 3 2 4;}<br>@font-face<br> {font-family:Calibri;<br> panose-1:2 15 5 2 2 2 4 3 2 4;}<br>/* Style Definitions */<br>p.MsoNormal, li.MsoNormal, div.MsoNormal<br> {margin:0cm;<br> margin-bottom:.0001pt;<br> font-size:11.0pt;<br> font-family:"Calibri",sans-serif;}<br>a:link, span.MsoHyperlink<br> {mso-style-priority:99;<br> color:blue;<br> text-decoration:underline;}<br>.MsoChpDefault<br> {mso-style-type:export-only;}<br>@page WordSection1<br> {size:612.0pt 792.0pt;<br> margin:72.0pt 72.0pt 72.0pt 72.0pt;}<br>div.WordSection1<br> {page:WordSection1;}<br>-->

I called Adobe support they remoted in to my PC downloaded a couple of packages one was the Creative Cloud Cleaner, they then deleted every programme ran the cleaner and once all reference to CC was off the computer (quite a process). Restarted the PC and installed CC again. I then picked up the rest of the programmes I use and they all worked fine after that. One good side effect was that having taken all the redundancy off my PC the process released 80Gb of space and sped the machine up.

 

Good Luck

 

Sent from Mail for Windows 10

 

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New Here ,
Aug 10, 2020

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Thanks Katie 

 

"1. Go to the history panel and click on the create new document button."

worked perfectly first time. I had a 2gig file with many artboards - would've been very bad to have lost it.

 

 

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New Here ,
May 12, 2020

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Hi,

I also called Adobe support, they remoted my mac, went to the folder library>application support>adobe and renamed a folder from "UXP" to "˜UXP", and It is now working... I don't know exactly what they did...

I really recomend to contact support to solve these kind of troubles...

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New Here ,
Jul 01, 2020

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I have similar issue—but for one file only. Can't save as due to "saving in the background" along with another can't save due to "disc error". I can export the file but it gets flattened, BUT I found success by placing all layers into one folder and duplicating that folder into a new photoshop document. That new document saves fine. 

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New Here ,
Aug 22, 2020

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I'm having the same exact issue, Idon't want to lose the work I did on this file, please help!

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New Here ,
Sep 15, 2020

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Try restoring IPC, it did work for me.

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC

I HOPE IT WORKS FOR YOU 😆

 

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