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J
jessen52261033
Participant
April 15, 2019
Question

Photoshop is completely broken

  • April 15, 2019
  • 2 replies
  • 2693 views

I have the latest version of Photoshop (20.0.4) and some time last week it started behaving very weirdly. It refuses to open files, it refuses to save files, and it refuses to create files. If photoshop is not open and I locate a Photoshop Document, it opens that way but then I run into the issue of the file not saving at all, as well as photoshop being very weird such as the free transform tool completely not working, or things I paint simply disappearing as if I didn't paint at all. I have tried reinstalling photoshop, I have tried updating my graphics card drivers, I have tried rolling back my graphics card drivers, I have tried reinstalling my graphics card drivers, I have tried resetting my CMOS, I have tried resetting the preferences, I have tried running it as an administrator, I have tried disabling GPU usage and file handling under preferences. None of these have worked. Illustrator, InDesign, Premiere, and AfterEffects, all work fine, but not Photoshop, which is the one I use most.

The only thing to have changed in the past week is my mouse, I had a Logitech Performance MX wireless mouse that died and was replaced with a Logitech G602 Gaming mouse. This meant I had to uninstall drivers for the Logitech Unifying dongle and install drivers for the new mouse.

The only temporary fix is to reboot my computer, which I hate doing because it takes half an hour for all of my startup programs to finish.

System specs

CPU: AMD FX-8350 (Black edition) 8 core processor with a base clock speed of 4.0GHz, and a turbo of 4.2GHz

Memory: x4 GSkill chips with 8GB each with a clock speed of 1866MHz.

Graphics Card: NVidia GTX1060 6GB edition from EVGA

MotherBoard: GA-970-DS3P rev2.1

OS: Windows 10

This topic has been closed for replies.

2 replies

J
jessen52261033Author
Participant
April 16, 2019

One thing that I have noticed is that the problem occurs when the computer either sleeps or hibernates while photoshop is open. If such is the case, then this goes back even farther than I thought (before it used to simply lock up and become completely unresponsive... It would sort itself out after I restarted the app.)

I'm starting to think that this goes back to when I rebuilt my computer in late 2018. Before I had a completely different Graphics card (GTX-960 MSI 2GB Edition), Motherboard (ASRock 960GM-VGS3 FX), and processor (AMD FX6300) If photoshop is still looking for an old system, then what I need to do is get it accustomed to the new system, but I have done several things. Does anyone have any suggestions?

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 16, 2019

First htings first.  Turn off Energy Saving sleep mode.  I'ts nothing but trouble.

Try booting up in Safe Mode and see if PS performance is improved.

Otherwise, unistall everything with CC Cleaner Tools.

Use the Creative Cloud Cleaner Tool to solve installation problems

Nancy O'Shea— Product User & Community Expert
A
Anonymous
April 15, 2019

jessen52261033  wrote

The only temporary fix is to reboot my computer, which I hate doing because it takes half an hour for all of my startup programs to finish.

That's a long time for a PC to boot, have you tried deleting the Adobe Photoshop CC 2019 Prefs.psp file from this location

C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings

J
jessen52261033Author
Participant
April 15, 2019

I have tried this yes. I have done a complete reinstall of photoshop using the Adobe Creative Cloud Cleaner tool.

A
Anonymous
April 15, 2019

You mention that the issue arouse when you changed your mouse, have you tried a different mouse

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